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IntouchInsight
JUNE 3, 2020
Read about the findings from the large-scale survey we conducted in early May, on changes to consumer behaviors since the inception of COVID-19. Leveraging our platform, we received over 2000 responses and identified some pretty amazing findings.
Experience Matters
MAY 24, 2018
You can see different ways to download this infographic below. Here are links to download different versions of the infographic: Infographic: in .png As an organization’s customer experience efforts mature, CX metrics become a critical guidepost for all of its activities. png format, in .pdf pdf format 18? poster: in .jpg
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ECXO
MAY 16, 2023
We invite you to download this complimentary eBook: A guided journey for choosing a Customer Data Platform. Free Download Here The post A guided journey for choosing a Customer Data Platform appeared first on ECXO - European Customer Experience Organization.
Experience Matters
JANUARY 3, 2018
” Here’s an infographic showing the 15 trends (also available in poster form): Here are links to download different versions of the infographic: Infographic: in .jpg Last month, Temkin Group published its annual list of CX trends and we labelled 2018 “The Year of Humanity.” jpg format, in .pdf pdf format 18?
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Download the eBook now to see how Conversational AI will affect your business. In this eBook, you’ll learn how companies are using advanced conversational AI solutions, like Verint Intelligent Virtual Assistant, to deliver actionable service and assist their contact center agents in both voice and digital channels.
Experience Matters
OCTOBER 2, 2018
Here are links to download different versions of the infographic: Infographic: in .jpg Once again, Temkin Group is publishing a new infographic as part of our CX Day celebration. Take a look at last year’s ultimate CX infographic. jpg format, in .pdf pdf format 18? poster: in .jpg jpg format, in .pdf pdf format.
InMoment XI
DECEMBER 9, 2024
To learn more about how organizations are utilizing AI without losing the human touch, download this guide today! Thank you Your download will begin shortly. If it doesn’t, click on the download button. Key takeaway: Thoughtful AI integration, with human oversight, augments customer connections rather than replacing them.
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Download the report to learn more! This report details three ways you can more effectively capture insights on who is visiting your stores and why, as well as if you are meeting their needs and delivering an exceptional customer experience.
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Download the eBook to learn the 5 essential elements of a CX-first platform that can help you dramatically improve your customer experience without adding more resources. But how can you really make CX a priority when you have competing budget and resource constraints?
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Download the State of Digital Customer Experience 2024 and discover the top five digital CX trends for this year and beyond. This shift requires a reevaluation of how businesses prioritize their contact center operations. With customers expecting faster, more efficient digital interactions, businesses must adapt to stay competitive.
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Download the Value Index for an independent report on vendor evaluations and learn how Verint is ranked as a Leader in multiple categories, including Adaptability, Manageability, Usability, and Product Experience. The Value Index is an assessment of how well vendors address buyers’ requirements for CX software and incorporates all criteria.
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Download the report to learn how executives can find and use VoC data to make more informed business decisions. A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data.
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Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it. What does it take to engage agents in this customer-centric era?
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Download the report to learn more! In fact, the majority of respondents agree—with 72.3% reporting that technographic data is either somewhat important or very important to their organization. The reason for this is simple—sales teams value technographic data because it makes essential selling activities easier and more efficient.
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Find out how by downloading the whitepaper today! AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX.
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