AWS Machine Learning

DECEMBER 11, 2024

We work backward from the customers business objectives, so I download an annual report from the customer website, upload it in Field Advisor, ask about the key business and tech objectives, and get a lot of valuable insights. I then use Field Advisor to brainstorm ideas on how to best position AWS services.

Sales 99

Sales Customer Engagement Engagement Knowledge Base 99

Experience Investigators by 360Connext

OCTOBER 17, 2018

Leaders toss around terms like “engagement” and “transformation” in ways that make those terms seem less important than they are. You can download it here.). My 3 buzzwords: Engagement. Engagement. Leaders must engage employees to deliver a great experience. And I agree. Is that odd?

Leadership 283

Leadership Culture Customer Centricity Report 283

InMoment XI

AUGUST 20, 2024

The more credible and trustworthy your online reputation, the more likely potential clients are to engage with your services. Dedicated Help Section: Create a section on your website where clients can access resources like downloadable forms, legal checklists, or links to important legal information. Download the Report

Management 369

Management Social Media Report Industry 369

InMoment XI

AUGUST 8, 2023

Today, I’m going to share some tips for reviewing your survey program for better response rates, higher program engagement, and better representative results. In the following sections, I will delve into strategies that not only increase your response rate but also invigorate program engagement and yield more representative results.

Survey 435

Survey Net Promoter Score Customer Service Representative Tips 435

Optimove

DECEMBER 9, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Gamification has evolved from a buzzword into a cornerstone of player engagement strategies. Key takeaways: Engage Smarter: AI-orchestrated gamification immerses players with challenges and rewards tailored to their journey. Lets dive in!

Gamification 52

Gamification Engagement Sports CRM 52

Comm100

FEBRUARY 11, 2025

And yet, universities spend enormous resources attracting students while neglecting the experience that keeps them engaged, supported, and ultimately, successful. Engage students in real-time, across multiple channels : Whether through web chat, SMS, or social media, AI chatbots integrate seamlessly into the platforms students already use.

Self Service 130

Self Service Chatbots Knowledge Base Financial 130

Comm100

AUGUST 1, 2022

With student enrollment down, competition for student attention and engagement is heating up. For the full low-down and success stories from fellow schools, download the cheat sheet below. When support teams are offline, chatbots allow schools to provide round-the-clock support to students so they never miss an opportunity to engage.

Chatbots 246

Chatbots Omni-Channel Social Media B2C 246

GetFeedback

AUGUST 14, 2019

Engage employees. Your ongoing customer experience transformation work will not be successful if you have not properly engaged employees in it. Download our free Customer Satisfaction Score toolkit for customer satisfaction best practices, a free CSAT survey template, and much more. Download the Toolkit. Get Calculator.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

Comm100

OCTOBER 24, 2022

To reverse this trend, colleges need to engage with more prospective students – how, where and when they want to be. But first, they need to understand what the key barriers to engagement are, and how it’s affecting them. Download the free guide below for all this insight and more. across the same time period.

Engagement 130

Engagement How To Trends Meeting 130

TechSee

OCTOBER 17, 2024

For a more detailed analysis, be sure to download our comprehensive white paper and industry report. The Power of Visual Engagement Visual service, powered by AI, enables companies to transcend the limitations of traditional communication channels. Ready to increase customer loyalty and reap the financial rewards of visual AI?

First Call Resolution 109

First Call Resolution Customer Satisfaction Telecommunications Innovation 109

InMoment XI

AUGUST 17, 2023

Here are some strategies to leverage employee experience: Focus on Employee Engagement: Actively engage employees by involving them in decision-making processes, recognising their contributions, and fostering a collaborative and inclusive culture. Take The Lead!

Net Promoter Score 370

Net Promoter Score Self Service Effort Score NPS 370

Optimove

NOVEMBER 13, 2024

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights’ latest Report provides a comprehensive analysis of consumer shopping behavior from the 2023 holiday season. Access the Full Report and Explore Customer-Led Marketing To delve deeper into the findings, download the report here.

Report 69

Report Multi-Channel Analysis Brands 69

C3Centricity

JULY 27, 2021

If you can’t wait for Part 2 next week, you can download the full white paper HERE. I have been fortunate to have managed over 250 voice of the customer projects in B2B over the last four decades, with over 50 engagements on customer satisfaction and loyalty. These projects were across a wide variety of industries.

B2C 317

B2C B2B Customer Satisfaction Industry 317

Comm100

MARCH 7, 2023

Surveying current higher education students in North America, we asked students how they want to be engaged and supported during the pre-enrolment phase. To access all the results and data from the survey, download the report. This stat highlights the importance of fast engagement and communication within the pre-enrolment phase.

Survey 226

Survey Wait Times Chatbots Report 226

Comm100

MAY 11, 2023

For a full breakdown of the latest enrollment data, you can download our report – The College Enrollment Decline – A Complete Breakdown of the Data. Introduce live chat to break down barriers to engagement When students were polled on what communication channels they preferred, live chat was ranked number one.

Chatbots 49

Chatbots Trends Omni-Channel Connections 49

Optimove

OCTOBER 22, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Ensuring email deliverability is essential to the success of your upcoming holiday campaigns. Factors that impact deliverability include sender reputation, list hygiene, and engagement metrics. Does this indicate strong engagement?

Return on Investment 69

Return on Investment ROI Metrics Engagement 69

Optimove

FEBRUARY 6, 2025

See the difference control groups make in this guide Download Now Optimove Insights’ analysis of over 1.28 If a player engages in both sports betting and casino, theyre less likely to churn. A DIY Approach to Calculating your Customer LTV Download Now In summary The post-NFL season is make or break for retention.

Sports 75

Sports Tips CRM Groups 75

Optimove

FEBRUARY 10, 2025

Conquer Marketing Fatigue: Master Smart, Personalized Engagement to Keep Customers Hooked The 2025 Optimove Insights Marketing Fatigue Report uncovers why excessive, irrelevant, or poorly timed messaging drives customers away, with 70% unsubscribing in just three months.

Report 76

Report Consumers Marketing Loyalty 76

Optimove

OCTOBER 14, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post highlights the growing challenge of marketing fatigue, particularly during the holiday season when customer engagement is critical. Omnichannel engagement ensures brands meet consumers on their terms. #4

Consumers 59

Consumers Marketing eBook Omni-Channel 59

Optimove

JANUARY 2, 2025

Create personalized offers that resonate with individual preferences Build loyalty programs designed to reward and retain high-value players Focus on impactful communication to engage without overwhelming Download the report now and transform your approach to customer retention.

Consumers 76

Consumers Marketing Loyalty Programs Customer Retention 76

Optimove

OCTOBER 29, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Marketers will see the growing importance of email personalization and relevance in driving consumer engagement during the competitive holiday shopping season.

Trends 52

Trends Marketing eBook Consumers 52

Optimove

JANUARY 5, 2025

Up your mobile marketing game with this guide Download Now Why it Matters: Integrating Viber into Optimove opens new opportunities for brands to engage global audiences in a powerful channel with hyper-personalized, real-time campaigns. Meet the teams, see live demos, and learn how to elevate your customer engagement strategies.

Marketing 59

Marketing Connections Video Tips 59

Optimove

FEBRUARY 17, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: This post demonstrates how the Marketing Rule of 7 can transform fleeting interactions into sustained customer relationships by emphasizing the importance of repeated, personalized touchpoints. What Is the Marketing Rule of 7?

Retail 52

Retail Customer Engagement Multi-Channel Engagement 52

Optimove

JANUARY 20, 2025

Elevate Web Marketing with Real-time Web Push Download Now Why it Matters: OptiLive is a critical solution for sportsbook operators to maximize the growing in-play betting market. By integrating real-time data, OptiLive helps operators increase engagement and drive in-play betting activity.

Sports 75

Sports CRM Marketing Gamification 75

TechSee

JUNE 16, 2021

Like any enterprise technology, the success of Visual Assistance rests heavily on employee engagement. However, the solution’s complexity and app download requirement had become a barrier to adoption amongst agents and customers, resulting in low ROI. Report Regularly for Monitoring & Reinforcement.

ROI 251

ROI Case Study Strategy Wireless 251

Retently

NOVEMBER 13, 2024

A seamless, personalized, and engaging buyer journey is the difference between a one-time shopper and a loyal customer. Key Takeaways VFRs bridge the gap between online and in-store shopping by allowing customers to virtually try on products, providing a personalized and engaging experience that builds trust and confidence.

Ecommerce 144

Ecommerce Retail Social Media Technology 144

GetFeedback

DECEMBER 26, 2018

Social is steadily rising to the top of all customer engagement channels, and it will likely stay there. It offers a behind-the-scenes look at how audiences engage and react to your brand, so you can gradually improve. Download the new ebook to learn more. Respond to social media posts.

Measurement 262

Measurement Brands Net Promoter Score Social Media 262

Optimove

JANUARY 28, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: The Super Bowl will bring a wave of new and casual bettors. Focus on the right new players: Casual bettors drive volume but place smaller bets, again requiring tailored engagement to boost long-term value.

Sports 69

Sports Engagement Strategy Analysis 69

Optimove

OCTOBER 16, 2024

See the difference control groups make in this guide Download Now Why it Matters: Lottery operators can use the latest in CRM Marketing to elevate player experiences through true personalization. Players now expect customized interactions that reflect their preferences and behaviors, enhancing satisfaction, loyalty, and engagement.

Tips 59

Tips Strategy Touchpoint Social Media 59

Optimove

DECEMBER 19, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Retail marketers can learn that leveraging personalized, data-driven marketing maximizes engagement, new customer acquisition, and significantly boosts sales during these critical periods.

Retail 59

Retail Lifetime Customer Customer Centricity Loyalty 59