Experience Investigators by 360Connext
AUGUST 31, 2021
What are the Best Customer Feedback Questions to Ask? I talk and write a lot about customer feedback. If you’ve read my article on Listening Assessments or downloaded our free Customer Interview Guide resource , you know I love customer feedback that tells a story and contextualizes our other data.
InMoment XI
AUGUST 9, 2022
When your business decisions are influenced by the feedback you get in customer surveys, it’s even more important to make sure you’re asking the right questions to get the right feedback. Read on to learn more about the different types of customer survey questions and what questions can help you get the most valuable feedback.
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InMoment XI
DECEMBER 5, 2024
With customer feedback influencing decision-making, a strong reputation is your key to standing out in a competitive space. For example, closing the feedback loop with a disgruntled member can turn them into a loyal advocate. Thank you Your download will begin shortly. If it doesn’t, click on the download button.
InMoment XI
NOVEMBER 21, 2024
Voice of Customer (VoC) refers to customer feedback on a business and its offerings. Their feedback across various touchpoints on the customer journey will highlight how you can better retain similar customers. Thank you Your download will begin shortly. If it doesn’t, click on the download button.
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Most organizations “close the loop” on feedback by following up with customers afterward. Download this e-book and learn to overcome the 4 most common mistakes so you can achieve a better financial outcome from all your closed-loop efforts. Unfortunately, companies don’t always see a positive financial impact from these actions.
InMoment XI
DECEMBER 17, 2024
The ideal candidate understands that only a fraction of customer feedback comes from surveys and that an effective customer experience program will source customer feedback from multiple sources in order to tap into the 85% of customer feedback that is unstructured. If it doesn’t, click on the download button.
Lumoa
NOVEMBER 8, 2017
The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. When it comes to text feedback, they are beneficial even on the basic level of descriptive and diagnostic analytics, but the benefit becomes more obvious when we aim at predictive analytics.
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Download this eBook and discover how to adjust to get more from your customer feedback right now! After analyzing VOC data from verticals including Financial Services, Healthcare, B2B Services and Technology, we found some interesting answers.
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Download this eBook to learn what we discovered and get the most out of your customer feedback! To answer these questions, we analyzed VOC data from programs across a variety of verticals – including Financial Services, Healthcare, B2B Services, Technology, and more.
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and more specifically VOC feedback, an embedded part of your company’s DNA. Download this e-book to learn about: Building a daily action framework for CX. To create real change and tangible outcomes for your company, CX must be ingrained into the very fabric of your company’s culture. Using self-coaching tools to empower employees.
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When customers reach out, they either get in touch using their preferred channel of communication, or – perhaps surprisingly – the channel through which they’ll receive help or feedback from the organization the quickest. Download this eBook and see how enabling digital channels like messaging can improve the overall customer experience.
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This eBook covers the impact of CX on location-based businesses, and shares best practices for collecting and turning feedback into data-driven actionable insights. Download the eBook and discover new ideas to fuel your business’ top and bottom line! It’s time to focus on brick-and-mortar!
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From this feedback, you can identify trends and opportunities to improve CX across the customer journey, meet customer needs, and build better customer relationships. Download this guide from GetFeedback to learn how you can launch a successful Voice of the Customer program that drives return on investment.
Advertiser: Vanilla Forums
Customer success should be leading the Product Led Growth (PLG) initiative by adding weight to customer feedback, offering actionable, data-driven insights throughout an organization, and better serving customers.
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From tips on how to maximize feedback opportunity and target improvement efforts, to ways that you can enhance your CX program with supplementary data, this resource covers it all. Download your copy now! In our latest whitepaper, we look at 5 tactics that will help you get the most out of your customer experience program.
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