NICE inContact

MAY 8, 2019

But these days, digital technology innovations can make it increasingly more complex to serve your customers where and how they want to be served. If your curiosity is piqued, the good news is that the full report is available as a free download. These are questions that keep contact center leaders up at night.

Self Service 136

Self Service Contact Center Chatbots Omni-Channel 136

NICE inContact

FEBRUARY 4, 2019

It probably goes without saying that one major benefit of a cloud-based contact center is the access to continual, automatic upgrades and innovation as they happen. We also have the strength of open ecosystem of first-rate technology partners that makes CXone uniquely future-proof in its current iteration and continuing evolution.

Innovation 137

Innovation Contact Center Roadmap Report 137

Optimove

OCTOBER 15, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For marketers, this post highlights the importance of responsible AI usage in a rapidly evolving digital marketing landscape, ensuring ethical practices that protect consumer trust. For more insight on the responsible use of AI in marketing, contact us to  request a demo.

Innovation 52

Innovation Marketing Consumers System 52

TechSee

OCTOBER 17, 2024

In the rapidly evolving landscape of customer experience (CX), businesses are constantly seeking innovative ways to enhance efficiency, reduce costs, and foster customer loyalty. For a more detailed analysis, be sure to download our comprehensive white paper and industry report.

First Call Resolution 109

First Call Resolution Customer Satisfaction Telecommunications Innovation 109

Optimove

JULY 24, 2024

Up your mobile marketing game with this guide Download Now Why it Matters: When marketers are charged with improving customer acquisition and conversion through social media campaigns, but have limited access to data and budget, the task can be impossible.

Innovation 52

Innovation Social Media CRM Government 52

West Monroe

JUNE 6, 2023

As long as technology continues its creep into every facet of our daily lives, customer expectations for organizations’ products, services, and experiences will continue to evolve. That’s why innovation is so critical. But the innovation landscape is changing fast—and not in linear fashion. The Dow Jones U.S.

Innovation 52

Innovation e-support Banking Retail 52

TechSee

FEBRUARY 21, 2022

Clearly, companies that generate value from AI consider the technology a worthwhile business transformation initiative. Artificial intelligence is a technology that mimics human activity, decision-making, and learning. Download this TechSee eBook to to explore the computer vision advantage in insurance claims processing.

Innovation 109

Innovation Company Self Service Insurance 109

C3Centricity

AUGUST 12, 2019

One of the most frequent questions I get asked by my clients is how they can improve their innovation. . They then ask me if I can help them to improve their innovations and identify why this happened. Of course, I do help them, but I also suggest that next time it would be better if they called me before they started innovating!

Innovation 136

Innovation Healthcare Consumers Brands 136

InMoment XI

AUGUST 17, 2023

Net Promoter Score Driver #1: Deliver on Product Quality and Innovation Customer experience plays a crucial role in driving great product quality and innovation. To access all the key drivers of NPS and discover who the leading brands are in the UK, download your copy of the report findings here. Take The Lead!

Net Promoter Score 370

Net Promoter Score Self Service Effort Score NPS 370

TechSee

JUNE 18, 2019

Mounting competition from non-traditional players cannibalizing market share with innovative business models has forced P&C insurers to integrate digital technologies into their operations to keep pace. For your reading pleasure, we proudly present “SUPERAGENT – The Agent of Innovation Liberates the Insurance Claim Process.”.

Insurance 132

Insurance Innovation Contact Center Customer Satisfaction 132

Clarivate

AUGUST 2, 2022

In this blog post, we explore some of the best examples of game-changing climate innovation as revealed by company patents. Keep reading to learn how companies are innovating to save our environment, from transport and buildings to energy and food. Climate innovation in transport and buildings. An innovative approach to energy.

Innovation 59

Innovation Transportation Technology Travel 59

Clarivate

APRIL 3, 2024

Technology plays an important role in transferring institutional knowledge, capturing information that otherwise would walk out the door when people retire. These innovative tools ingest different types of data, creating critical connections to better understand the value of IP. Use technology and data in new and productive ways.

Technology 59

Technology Strategy Analytics Government 59

Ascribe

SEPTEMBER 16, 2024

[FOR IMMEDIATE RELEASE] Cincinnati, OH, September 16, 2024 Ascribe , a pioneer in open end analysis and verbatim coding solutions, proudly announces the launch of two groundbreaking innovations, Theme Extractor 2.0 and Ask Ascribe: Next-Generation AI-Powered Innovations for Open End Analysis appeared first on Ascribe.

Analysis 40

Analysis Innovation Net Promoter Score Omni-Channel 40

TechSee

SEPTEMBER 30, 2024

In this blog, we explore the role of generative AI in CX and how these cutting-edge technologies are redefining CX in the telecom, smart home, home security, and consumer electronics industries. To gain deeper insights into the impact of these technologies, make sure to download our white paper.

Industry 109

Industry First Call Resolution Automotive Customer Satisfaction 109

Optimove

NOVEMBER 12, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For marketers aiming to stay competitive and build lasting customer relationships, this post highlights essential insights into the future of marketing. At Optimove, we ensure our customers know how to implement these technologies to maximize CLV.

Return on Investment 52

Return on Investment Leadership Innovation Analytics 52

Interactions

NOVEMBER 22, 2024

At Interactions, we leverage our Adaptive Understanding™ technology to blend AI with human assistance, so you get the best of both worlds. We have the technology, experience, and commitment to transform your business with innovative, human-centered solutions. Want to learn more? and/or its affiliates in the U.S.

Interaction 62

Interaction Trends Technology Marketing 62

InMoment XI

AUGUST 23, 2023

It involves a comprehensive overhaul of internal processes, technologies, organizational culture, and customer engagement strategies. As customer preferences change and new technologies emerge, businesses that fail to adapt risk being left behind. Download our customer experience transformation guide today!

Customer Experience 195

Customer Experience Omni-Channel Employee Engagement Innovation 195

Clarivate

FEBRUARY 10, 2022

As the pandemic persisted throughout 2021, organizations worldwide had to adapt and innovate. Download our report for insights into the South and Southeast Asia innovation landscape. Addressing these issues in recent years has tested resiliency and demonstrated the importance of adaptability and speed in innovation.

Report 52

Report Innovation Government Competitive Advantage 52

Optimove

NOVEMBER 19, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Nikolas Badminton, a renowned futurist and consultant, will be the keynote speaker at Optimove Connect 2025. Nikolas will equip marketers to responsibly employ tomorrow’s technologies today.

Conference 52

Conference Connections Government Banking 52

AWS Machine Learning

SEPTEMBER 23, 2024

In this blog post, we show you how Amazon Rekognition (an AI technology) can mitigate congestion at traffic intersections and reduce operations and maintenance costs. Download the Rekognition Notebook and traffic intersection data to your local environment. On the Amazon Sagemaker Studio, upload the notebook and data you downloaded.

Video 121

Video Analysis Policies Technology 121

West Monroe

JULY 28, 2024

Our annual e-book dives into several distinct yet interconnected trends that are found throughout today’s technology landscape. Download the e-book × 2-Minute Takedown: 1. While technology can enhance our capabilities, it cannot replace the intrinsic value that humans bring to decision-making and innovation.

Trends 40

Trends Healthcare Innovation Technology 40

Clarivate

NOVEMBER 8, 2022

Moderna recently initiated a patent lawsuit against Pfizer and BioNTech, claiming the companies stole components of their mRNA technology (an allegation Pfizer and BioNTech forcefully deny). . RNA technology activity is concentrated in the United States and Mainland China , with Mainland China-based companies having surpassed their U.S.

Technology 52

Technology Company Advertising Innovation 52

C3Centricity

APRIL 17, 2019

Some say California is the centre of internet marketing; the San Francisco area for technology and San Diego for marketing. Requiring full details on a contact form when the customer just wants to ask a question or download something. One that stays in my memory for many reasons, was an event I attended in San Jose, California.

Marketing 198

Marketing Technology Customer Centricity Conference 198

West Monroe

SEPTEMBER 15, 2024

Key drivers include the pursuit of advanced technologies, value creation through innovation, and a focus on staying competitive in an evolving landscape. While new technologies offer opportunities for post-deal value creation, risks include obsolescence, costs, and talent shortages. Download Now ×

Insurance 52

Insurance Competitive Advantage Analytics Innovation 52

CSM Magazine

FEBRUARY 2, 2023

Nearly half (44%) of global consumers are frustrated by the dominance of the English language on the internet and technology, a new report by RWS has revealed. Its core enabler is technological innovation, which is in theory facilitating the rise of a global community.

Consumers 52

Consumers Technology Culture Brands 52

TechSee

DECEMBER 12, 2022

Download our Field Service Vision 2023 Report to Learn ore about these topics. Heading into 2023, service leaders recognize the need to improve both their customer experience and the need for technological innovations to do so. Technology Challenges. A Weak Economic Outlook for 2023.

Innovation 124

Innovation Customer Centricity Technology Leadership 124

Bizagi

MARCH 26, 2020

But toeing the line can make it difficult to think outside the box and be innovative. Over a third of business leaders report tension between innovation and compliance in their organization, according to Bizagi’s global research. Innovation and compliance: friends, not foes. It’s not an ‘and/or’ situation. “We

Innovation 52

Innovation Government Insurance Policies 52

Retently

NOVEMBER 13, 2024

One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). By blending cutting-edge technology with customer needs, VFRs are solving a long-standing problem in ecommerce: How do you help shoppers feel confident in their purchase without a physical try-on? Let’s dive in!

Ecommerce 156

Ecommerce Retail Social Media Technology 156

AWS Machine Learning

NOVEMBER 15, 2024

In the world before generative AI, however, the technology for mining insights from unstructured data was computationally expensive and challenging to operationalize. This page serves as a valuable resource, allowing users to review the responses in detail and even download them into an Excel sheet for further analysis.

Interaction 97

Interaction Analytics Analysis Customer Care 97

AWS Machine Learning

NOVEMBER 13, 2024

In ecommerce, visual search technology revolutionizes how customers find products by enabling them to search for products using images instead of text. Companies such as Amazon use this technology to allow users to use a photo or other image to search for similar products on their ecommerce websites. b64encode(image_file.read()).decode('utf-8')

Management 110

Management Ecommerce Healthcare Training 110

CSM Magazine

DECEMBER 21, 2021

Ross Daniels at Calabrio has a simple but effective checklist to humanise the customer experience using the latest tech innovations. In this blog, we throw the spotlight on technology and how to use it effectively, adding the human touch to digital interactions. The technology tug-of-war. 3 ways to win the technology tug-of-war.

Technology 59

Technology Self Service Average Handle Time Analytics 59

CSM Magazine

AUGUST 25, 2021

Lance Rosenzweig, CEO at Support.com reveals how customer support services delivered by a global home-based workforce and supported by state of the art technology can provide customers with a better experience and easier access to human experts. Technology adoption is picking up speed. Using technology to solve the right problems.

Technology 52

Technology Self Service Chatbots Analysis 52

Optimove

SEPTEMBER 22, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: This post explores our Partner Ecosystem and CRM Lightning Talks at SBC Summit Lisbon. Purple Square: Executes data-driven campaigns and optimizes marketing technology, driving player loyalty.

CRM 59

CRM Gamification ROI Loyalty 59

Optimove

SEPTEMBER 10, 2024

Up your mobile marketing game with this guide Download Now Why it Matters: This post reveals guiding marketing strategies for executives to ensure their brands remain competitive and relevant and ready to capitalize on emerging channels as they arise. Key Takeaway s : In the year 2000, text messages were nearly nonexistent.

Trends 52

Trends Marketing How To Social Media 52

Oracle

FEBRUARY 2, 2018

With millions of subscribers across the world and a breadth of data at their fingertips, streaming companies have started to make CX innovations and optimizations for end users. Let’s take a look at 3 customer experience innovations you can expect from video streaming services in 2018. billion by 2021. Airplane mode.

Innovation 81

Innovation Airlines Travel Advertising 81

Optimove

SEPTEMBER 11, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: A well-designed marketing technology (martech) stack is crucial for delivering seamless customer experiences. Key Takeaway s and Future Goals : Invest in best-in-class technology and continuously upgrade the martech stack.

Sports 52

Sports CRM Government Conference 52

Bizagi

OCTOBER 4, 2019

To enable innovation and experimentation your organization must have agile technology implementations,” said Gustavo Gomez, Bizagi CEO. These are HUGE challenges, they demand an entirely new mindset, and companies will certainly face many cultural and technological barriers that hold them back from this vision. . added Gomez.

Innovation 67

Innovation User Experience Connections Culture 67