Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. See more about retail customer loyalty below.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Experience Matters

DECEMBER 14, 2016

At the bottom of this post we’ve assembled a number of industry-specific charts that you can download and use. While we recommend that companies examine this relationship for their specific company, we’ve done extensive industrywide analyses on the topic. In the report, ROI of Customer Experience, […].

Industry 228

Industry Customer Experience Loyalty ROI 228

Experience Matters

DECEMBER 11, 2014

Our research also shows that the Temkin Experience Ratings are correlated with elements of loyalty, such as repurchasing, forgiveness, trust, and recommendations. Download for $695, includes report (.pdf) Download sample of data file (.xls)]. Download for $695, includes report (.pdf) This product has a report (.pdf)

Report 323

Report Effort Score Groups Survey 323

InMoment XI

NOVEMBER 16, 2023

By aligning strategies with the intertwined needs of customers, employees, and the business, companies can drive impactful improvements that lead to sustainable growth and enhanced customer loyalty. Download the full summary of our XI Forum Europe 2023 here

Healthcare 447

Healthcare Culture Travel Study 447

TechSee

OCTOBER 17, 2024

In the rapidly evolving landscape of customer experience (CX), businesses are constantly seeking innovative ways to enhance efficiency, reduce costs, and foster customer loyalty. For a more detailed analysis, be sure to download our comprehensive white paper and industry report.

First Call Resolution 109

First Call Resolution Customer Satisfaction Telecommunications Innovation 109

Experience Investigators by 360Connext

OCTOBER 17, 2018

You can download it here.). It means creating a real relationship that improves their loyalty and increases their positive feelings. Loyalty is not granted generationally based on what brands our parents used. Instead, loyalty must be earned with each and every interaction. Don’t forget to read the full report!

Leadership 283

Leadership Culture Customer Centricity Report 283

Experience Matters

DECEMBER 23, 2019

The XM Institute has published new research that examines the impact that customer experience has on the loyalty of U.S. You can download these reports for free: The ROI of Customer Experience. consumers across 20 industries.

ROI 275

ROI Consumers Loyalty Industry 275

Optimove

DECEMBER 31, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Staying ahead of customer engagement trends enables marketers to drive loyalty, increase revenue, and outpace the competition in 2025. Emotion Drives Engagement : Personalized, emotion-led messaging (e.g.,

Customer Engagement 69

Customer Engagement Trends Engagement Loyalty Programs 69

C3Centricity

AUGUST 2, 2021

As mentioned last week, you can download the full white paper HERE. The Customer Loyalty Wheel ™. The following is how we look at customer satisfaction, loyalty and creating and Raving Fans. In addition to using NPS, we also like to use other diagnostic questions to see how we can improve.

Customer Relationship Management 317

Customer Relationship Management NPS CRM Loyalty 317

InMoment XI

OCTOBER 10, 2022

Learn how to modernize your NPS program for growth and higher loyalty. Take a step towards higher response rates by downloading the document below! Download the White Paper. (Source: Reichheld via CheckMarket ). Get the ebook, The Modern Guide to Winning Customers with Net Promoter Score.

Net Promoter Score 368

Net Promoter Score Survey NPS B2C 368

InMoment XI

AUGUST 17, 2023

By using the Net Promoter Score system as your compass, you can gain a better understanding of what drives customer loyalty and satisfaction. They are crucial for creating and maintaining a positive customer experience, ultimately leading to customer satisfaction, loyalty, and business success. Take The Lead!

Net Promoter Score 370

Net Promoter Score Self Service Effort Score NPS 370

GetFeedback

DECEMBER 21, 2018

30% of consumers are switch providers because they feel that there is no reward for loyalty. 30% of consumers are switch providers because they feel that there is no reward for loyalty. Customers enrolled in a loyalty program visit a company’s site 35% more frequently. Download the ebook today. CallMiner ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Calabrio

MARCH 25, 2025

Performance and retention metrics like loyalty/churn propensity and customer effort score are now just as critical as operational KPIs like AHT and FCR. Download the full State of the Contact Center 2025 report and take the next step in optimizing your workforce strategy.

Contact Center 130

Contact Center Self Service Report Trends 130

Uniphore

DECEMBER 13, 2021

Learn more about how intelligent technology, like Uniphore’s conversational AI and automation platform, is helping retailers leverage conversations to drive revenue, build loyalty and deliver differentiated experiences that exceed today’s sky-high customer expectations. Download The Article.

Retail 262

Retail Net Promoter Score Self Service Customer Experience 262

Lumoa

NOVEMBER 8, 2017

It can help us to understand how likely is a person with certain characteristic to churn, what could they buy next or what would be the ways to improve their loyalty. If you are interested in reading more about the topic, you can download our slides here: Download the presentation.

Feedback 275

Feedback Net Promoter Score Analytics Metrics 275

DCX

NOVEMBER 19, 2024

It could be loyalty points, a discount, or just extra effort in solving a problem. Reward them : Offer small incentives—a discount, loyalty points—something that says, “We appreciate you.” In CX, this means offering small, unexpected rewards. You’re making customers feel valued, and that’s huge.

Loyalty 52

Loyalty Customer Centricity Social Media Exercises 52

Optimove

JANUARY 2, 2025

Dont Be Noise: Elevate Customer Loyalty in the Age of Marketing Fatigue In a world where customers are bombarded with choices, loyalty is no longer about sticking with the familiarits about earning trust and staying relevant. How can you ensure your brand stands out in this competitive landscape?

Consumers 76

Consumers Marketing Loyalty Programs Customer Retention 76

InMoment XI

AUGUST 30, 2022

Satisfied customers spread the word, satisfaction is a great indicator of retention, loyalty, and customer lifetime value. To learn more about customer satisfaction surveys and the best way to utilize them, download our free white paper here! They help you understand how your business is viewed, and what you can do to improve that.

Customer Satisfaction 370

Customer Satisfaction Net Promoter Score Survey Effort Score 370

C3Centricity

JULY 27, 2021

If you can’t wait for Part 2 next week, you can download the full white paper HERE. I have been fortunate to have managed over 250 voice of the customer projects in B2B over the last four decades, with over 50 engagements on customer satisfaction and loyalty. These projects were across a wide variety of industries.

B2C 317

B2C B2B Customer Satisfaction Industry 317

Experience Investigators by 360Connext

OCTOBER 17, 2018

You can download it here.). It means creating a real relationship that improves their loyalty and increases their positive feelings. Loyalty is not granted generationally based on what brands our parents used. Instead, loyalty must be earned with each and every interaction. Don’t forget to read the full report!

Leadership 227

Leadership Culture Customer Centricity Report 227

Experience Investigators by 360Connext

AUGUST 31, 2021

If you’ve read my article on Listening Assessments or downloaded our free Customer Interview Guide resource , you know I love customer feedback that tells a story and contextualizes our other data. If they’re getting exactly what they expect, maybe that leads to satisfaction, but does it lead to more loyalty?

Feedback 380

Feedback Customers Loyalty Measurement 380

TechSee

OCTOBER 22, 2024

To gain a deeper understanding of just how visual intelligence can transform enterprise service, be sure to download our comprehensive industry report. Enhanced customer experience: providing faster and more efficient service improves customer experience and builds loyalty.

Technology 109

Technology Customer Satisfaction Conference Culture 109

Optimove

FEBRUARY 10, 2025

Learn how personalization, relevance, and AI-driven strategies can help you avoid fatigue, boost engagement, and build loyalty. Download the report The post Optimove Insights: 2025 Consumer Marketing Fatigue Report appeared first on Optimove.

Report 76

Report Consumers Marketing Loyalty 76

GetFeedback

NOVEMBER 25, 2019

Click here to download the current industry benchmarks. Learn how to use the CSAT metric, boost loyalty, and prove the ROI of your efforts. Supermarkets: 78%. Televisions and Video Players: 83%. Postal Service: 70%. Video Streaming Service: 75%. Video-on-Demand Service: 68%. Wireless Telephone Service: 74%. is a good starting point.

Customer Satisfaction 293

Customer Satisfaction Industry Effort Score Apparel 293

Lumoa

MAY 19, 2022

Download the full shopping apps report to find out why. The Impact of Customer Satisfaction and Loyalty All ecommerce companies want customers that purchase products on a regular basis, are loyal to the brand, and share their experiences with their inner circles. Download our State of the Shopping Apps Report for 2022 today.

Report 195

Report Ecommerce Retail Customer Satisfaction 195

Optimove

JANUARY 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: If marketers can convert one-time fashion and beauty customers into multi-time customers, this will increase lifetime customer value. This post will show the value of multi-time customers and give tips on driving customer loyalty and increasing profits.

Fashion 59

Fashion Gamification Omni-Channel Loyalty Programs 59

Optimove

JANUARY 21, 2025

Personalization: The Key to Cutting Through the Noise In an age of marketing fatigue, Part 3 of the 2025 Optimove Insights Consumer Marketing Fatigue Report reveals how personalization and relevance can drive engagement and loyalty. Download the report to adapt your strategy and build lasting customer loyalty.

Consumers 76

Consumers Marketing Loyalty Report 76

Optimove

JANUARY 26, 2023

When marketing journeys start with the customer rather than a product or service, they create trust and set the foundations for a lifetime of loyalty and improved bottom lines. Consumers think trust between brands and consumers is getting worse The results emphasize that brand loyalty is a massive bonus for retailers. More results? 

Consumers 105

Consumers Loyalty Brands Retail 105

AWS Machine Learning

NOVEMBER 26, 2023

Amazon Personalize is excited to announce the new Next Best Action ( aws-next-best-action ) recipe to help you determine the best actions to suggest to your individual users that will enable you to increase brand loyalty and conversion. User B 17141 Subscribe to Loyalty Program 2 0.71 User C 8103 Download the mobile app 2 0.48

Loyalty 103

Loyalty Brands Loyalty Programs Multi-Channel 103

CloudCherry

DECEMBER 1, 2018

Credit Unions are generally well-liked by their members – but did you know that some credit unions have stronger member loyalty than Apple?! This loyalty translates to an insanely high Net Promoter Score (NPS). This feedback helps Nymeo to prioritize MX improvements to drive customer loyalty. Download your copy now!

NPS 225

NPS Net Promoter Score Banking Touchpoint 225