ShepHyken

FEBRUARY 3, 2025

Youll have to download the report, but its well worth taking a moment to do so. 7 Signs Your Loyalty Program Needs a Redesign by Cassie Preston (Retail Dive) In a fast-paced world where shopper behaviors evolve rapidly, loyalty programs must adapt to stay effective. Regular reviews and updates are essential.

Customer Service 73

Customer Service Loyalty Programs Government Metrics 73

Lumoa

MAY 19, 2022

Download the full shopping apps report to find out why. The Impact of Customer Satisfaction and Loyalty All ecommerce companies want customers that purchase products on a regular basis, are loyal to the brand, and share their experiences with their inner circles. Download our State of the Shopping Apps Report for 2022 today.

Report 195

Report Ecommerce Retail Customer Satisfaction 195

Experience Investigators by 360Connext

JANUARY 7, 2025

Related resources: Download our free CX Mission Statement Workbook and CX Success Strategy Statement Workbook. Set a clear cadence for which youll measure, and pay some attention to any metric you can access so you dont miss key indicators of where you may want to focus. Remember, metrics themselves are never outcomes.

Customer Journeys 143

Customer Journeys Strategy Customer Experience Touchpoint 143

Comm100

OCTOBER 8, 2016

Loyalty Programs. For this reason, excellent customer loyalty programs can do wonders for your customer retention plan. Whether you’ve started a loyalty program, or are considering one for the first time, the following tactics will make your customers fall head over heels. Download Now.

Customer Retention 154

Customer Retention Loyalty Strategy Loyalty Programs 154

Optimove

MARCH 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers must implement strategic marketing efforts to drive early sales and maintain long-term success. Download Now: 9 creative email tactics Download Now>> #5. These sneakers would go perfectly with that hoodie!

Retail 52

Retail Sales Strategy Marketing 52

Experience Investigators by 360Connext

AUGUST 23, 2018

“Our customers LOVE our loyalty program.” ” The loyalty program is represented as one solid and positive touchpoint on the journey map, and we move on to the more challenging ones. Customer Empathy Means Going Beyond the Obvious. Positive emotions are great.

Customer Journeys 151

Customer Journeys Touchpoint Loyalty Programs Contact Center 151

GetFeedback

DECEMBER 21, 2018

30% of consumers are switch providers because they feel that there is no reward for loyalty. Customers enrolled in a loyalty program visit a company’s site 35% more frequently. Learn more about developing an effective customer experience management program with Salesforce. Download the ebook today.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

CSM Magazine

NOVEMBER 27, 2024

No need to download an app—just open your mobile browser and get spinning! Players can take advantage of regular promotions, tournaments, and a rewarding loyalty program that offers special perks for consistent play. Loyalty Program: Earn points with every wager and unlock exclusive rewards, faster withdrawals, and more.

Loyalty Programs 52

Loyalty Programs Banking Loyalty Video 52

Optimove

DECEMBER 18, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This blog delivers nine actionable insights for marketing executives at LATAM iGaming on leveraging data-driven marketing strategies to scale and compete effectively. Guide to Advanced Customer Segmentation Download Now >> 1.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

Optimove

FEBRUARY 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: The holiday season is critical for retailers as it often brings a surge in sales driven by new and one-time shoppers. ” Download Now: 9 creative email tactics Download Now>> #3.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

AWS Machine Learning

NOVEMBER 26, 2023

You can recommend actions such as enrolling in loyalty programs, signing up for a newsletter or magazine, exploring a new category, downloading an app, and other actions that encourage conversion. Therefore, recommending the action Subscribe to Loyalty Program to User A has a high probability of increasing User A’s engagement.

Loyalty 105

Loyalty Brands Loyalty Programs Multi-Channel 105

Optimove

DECEMBER 11, 2024

a discount on their first purchase or enrollment in a loyalty program). 5) Engender loyalty Loyalty programs are an excellent way to nurture new customers. Download Now Be emotional: Emotions drive loyalty, especially around the holidays when emotions run high.

e-support 52

e-support Loyalty Programs Social Media Loyalty 52

InMoment XI

OCTOBER 3, 2024

While these strategies can vary based on your business model or resources available to your customer experience program, these proven strategies can help any organization reduce customer churn and improve customer retention. 79% of consumers say that loyalty programs caused them to purchase from an organization more frequently.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

Optimove

NOVEMBER 20, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This blog will help sports betting operators uncover data-driven strategies to identify high-value players during the Super Bowl, the biggest betting event of the year. Download Now 6.

Tips 64

Tips Sports Loyalty Programs Loyalty 64

NICE inContact

AUGUST 1, 2019

Get more information about CX strategy, building loyalty, turning customers into advocates, and growing revenue by downloading Blueprint for Growth: The Ultimate Guide for Turning Customers into Advocates. The post Boost Revenue in 8 Easy Steps appeared first on NICE inContact Blog.

Self Service 150

Self Service Contact Center Omni-Channel Loyalty Programs 150

Oracle

FEBRUARY 13, 2019

And as retail trends continue to evolve in 2019, so do customer loyalty trends and programs. As retailers big and small reimagine their loyalty programs to meet evolving customer expectations, the experts weigh in on the loyalty trends they believe will be hot in 2019, as reported in Oracle’s 2019 Loyalty Predictions Report.

Trends 95

Trends Loyalty Loyalty Programs Retail 95

ShepHyken

FEBRUARY 1, 2021

Deep Dive: How Rewards Programs Can Fuel Customer Spending by PYMNTS. The Seattle-based coffee giant’s loyalty program has 19 million active members that account for 48 percent of its annual revenue. You’ll have to download it, and it won’t cost you a thing. You get an amazing report.

Customer Service 145

Customer Service Rewards Programs B2B Loyalty Programs 145

Optimove

DECEMBER 30, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: These 2025 resolutions will directly influence a marketer’s ability to be position-less, driving marketing effectiveness and business outcomes, including higher Return on Marketing Investment (ROI) and deeper customer loyalty.

Marketing 52

Marketing CRM Loyalty Programs Omni-Channel 52

Optimove

MARCH 13, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: With bettor participation skyrocketing, now is the time for gaming operators to refine their engagement and retention strategies to maximize revenue and long-term customer loyalty.

Sports 52

Sports Gamification Loyalty Programs Omni-Channel 52

Currency Alliance

MAY 21, 2017

Most consumers belong to many customer loyalty programs, but are not active in a lot of them. So they lose interest in participating, and most of those loyalty cards end up in a drawer rather than the wallet. Fragmentation of customer loyalty programs doesn’t benefit merchants much, either.

Loyalty Programs 40

Loyalty Programs Loyalty Airlines Hotels 40

Currency Alliance

NOVEMBER 21, 2016

Most consumers belong to many customer loyalty programs, but are not active in a lot of them. So they lose interest in participating, and most of those loyalty cards end up in a drawer rather than the wallet. Fragmentation of customer loyalty programs doesn’t benefit merchants much, either.

Loyalty Programs 40

Loyalty Programs Loyalty Airlines Hotels 40

Optimove

NOVEMBER 26, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Building a successful post-purchase journey requires a careful balance of strategy, data insights, and phased implementation. It’s not just about keeping customers engaged—it’s about creating personalized, multi-channel experiences that drive loyalty and revenue.

Multi-Channel 52

Multi-Channel How To Roadmap Touchpoint 52

InMoment XI

SEPTEMBER 1, 2022

Support Teams Consistency: Identify fundamental customer needs and create customized value and benefits Formal Relationship Surveys: Create goal-oriented relationship surveys; look for churn warning signs specific to your business Leverage Loyalty Programs: Leverage your best customers to be your most outspoken advocates.

Customer Retention 195

Customer Retention How To Customer Journeys Telecommunications 195

NICE inContact

AUGUST 1, 2019

Get more information about CX strategy, building loyalty, turning customers into advocates, and growing revenue by downloading Blueprint for Growth: The Ultimate Guide for Turning Customers into Advocates. The post Boost Revenue in 8 Easy Steps appeared first on NICE inContact Blog.

Self Service 120

Self Service Contact Center Omni-Channel Loyalty Programs 120

Optimove

MARCH 3, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: With players having an abundance of options, iGaming operators must find ways to keep players engaged and active in the long run. Explore the proven strategies below to increase engagement, loyalty, and retention. Download Now 10.

Strategy 52

Strategy Gamification Loyalty Innovation 52

TechSee

JANUARY 7, 2020

To reduce churn and improve loyalty, telcos are utilizing a number of strategies: Loyalty programs. When Verizon restructured its operation in April 2019, one of its first actions was to merge its wireless and wireline customer loyalty programs in order to expand reward possibilities for customers.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

ProProfs Chat

FEBRUARY 13, 2020

Efforts to retain customers, help you formulate effective loyalty programs that your customers enjoy being a part of. Let’s take a look at customer loyalty statistics and observe the various ways that help a business improve and boost customer loyalty. Benefits of Improving Customer Loyalty.

Loyalty 109

Loyalty Loyalty Programs Social Media Retail 109

ShepHyken

AUGUST 11, 2024

My Comment: Tata Communications has sponsored a special Harvard Business Review Report on CX that is worth downloading and reading. My Comment: A good loyalty program helps drive repeat business and, according to the author of the article, is a good strategy for referrals and recommendations. But there’s more.

Self Service 85

Self Service Customer Service Loyalty Programs Travel 85

Retently

JUNE 28, 2022

Over time, the reviews and ratings of your enthusiastic customers can add up, rewarding you with stronger rankings, more traffic, more downloads, more sales, and as a result – more revenue. Considering that 73% of consumers are more likely to recommend a brand with a good loyalty program, putting together one is worth the try.

NPS 148

NPS Net Promoter Score Feedback Case Study 148

C3Centricity

AUGUST 26, 2019

More and more CPG companies and brands now offer a loyalty program, especially to their higher-value consumers. Download our Training Brochure Book your workshop NOW! Your objective should be to build a long-term relationship with your customers, so don't gather more information than you can immediately use.

Customer Centricity 189

Customer Centricity Fashion Airlines Customers 189

AWS Machine Learning

JANUARY 25, 2023

A brand needs a focused and integrated plan to retain its best customers—put simply, it needs a customer loyalty program. Earn and burn programs are one of the main paradigms. A typical earn and burn program rewards customers after a certain number of visits or spend. Then you can review and analyze the results.

Metrics 94

Metrics Loyalty Loyalty Programs Measurement 94

Thematic

OCTOBER 30, 2024

Download VoC Handbook Voice of Customer Made Easy: The Professionals’ VoC Handbook Written by a CX expert, this handbook simplifies VoC strategies and helps you get the most from customer feedback. What's inside: Easy-to-follow VoC strategies Tips for analyzing feedback Plus: Bonus VoC checklist Download your free copy today!

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

ShepHyken

JUNE 21, 2021

If you want to ROCK your loyalty program (if you have one), you’ll enjoy this article. Is Simpler Better For Rewards Programs? RetailWire) Non-tiered customer loyalty programs were found to increase customer value by almost 30 percent over a five-year time period. This article may give you some insights as to why.

Rewards Programs 85

Rewards Programs Customer Service Loyalty Programs Loyalty 85

Storyminers

AUGUST 21, 2018

People of all ages enjoy downloading an app that provides a loyalty program, offers discounts or gives other perks to users. Encourage your customers to download the app and then track their purchases. Create an in-Store App. Does your store have an app?

Customer Experience 124

Customer Experience Social Media Infographics Advertising 124

One Millimeter Mindset

OCTOBER 22, 2018

Decisions about the structure of the customer loyalty program, and its perceived relevance and value to each customer. Also, decisions about systems, software, quality, and the loyalty Apps each customer uses when doing business with that organization. Each with their own, branded customer loyalty program.

Loyalty Programs 67

Loyalty Programs Leadership Loyalty Travel 67

BlueOcean

JANUARY 31, 2023

In an outsourced environment, your potential partner may be supporting programs as diverse as enterprise tech support and customer service for consumer packaged goods; emergency roadside assistance and insurance claims in-take; loyalty program membership account management and telecom consumer tech troubleshooting.

Contact Center 156

Contact Center Employee Engagement Insurance Call Center 156

DCX

MARCH 16, 2025

Learn how to rally every department around customer obsession, click the button below to get started: Download the Free Guide Welcome to the DCX roundup of customer experience insights! Loyalty isn’t what you think – Customers are often more loyal to their loyalty program than the actual brand.

Self Service 52

Self Service Wait Times Brands Interaction 52