InMoment XI

NOVEMBER 2, 2022

If you’ve ever heard the terms “ CX ” or “customer experience” before, you probably know that they and similar phrases refer to organizations’ attempts to scour every interaction for feedback and insights. You might also know that customer experience is generally considered to be a more specific subset of user experience ( UX ).

Touchpoint 243

Touchpoint Customer Experience Design Brands Customer Experience 243

AWS Machine Learning

MARCH 11, 2025

This method is generally much faster, with the model typically downloading in just a couple of minutes from Amazon S3. However, this method tends to be slower and can take significantly longer to download the model compared to using Amazon S3. For more details, see Metrics for monitoring Amazon SageMaker AI with Amazon CloudWatch.

Metrics 70

Metrics Training Telecommunications Examples 70

ECXO

DECEMBER 26, 2023

Featuring common mistakes to avoid and key takeaways at the end of each chapter, it’s also accompanied by downloadable checklists and an interactive template to use in practice. Measuring the User Experience: Collecting, Analysing, and Presenting UX Metrics by Bill Albert and Tom Tullis. Here is the book link.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

TechSee

FEBRUARY 9, 2020

Solutions designed for contact centers also place greater focus on the user experience of both customers and agents. Configurable reporting that tracks both individual KPIs and group metrics, with exportable data that can be readily integrated with the company’s BI system is a must for many organizations. Web-based or app-based?

Video 124

Video Self Service Contact Center Knowledge Base 124

Experience Investigators by 360Connext

MAY 15, 2024

And by aligning CX metrics with key business metrics, Maggie’s team has created powerful visibility and responsibility for achieving those goals. Three of our five network-incentivized metrics are now patient experience metrics, which is incredible. Folks are really inspired to change these.

Customer Journeys 143

Customer Journeys Strategy Customer Experience Culture 143

Thematic

OCTOBER 30, 2024

This article looks at real-world examples of how various industries can use VoC insights to improve customer experience and business performance. What's inside: Easy-to-follow VoC strategies Tips for analyzing feedback Plus: Bonus VoC checklist Download your free copy today!

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

AWS Machine Learning

FEBRUARY 12, 2025

SageMaker AI starts and manages all the necessary Amazon Elastic Compute Cloud (Amazon EC2) instances for us, supplies the appropriate containers, downloads data from our S3 bucket to the container and uploads and runs the specified training script, in our case fine_tune_llm.py.

Training 76

Training Metrics How To Data 76

CSM Magazine

FEBRUARY 19, 2025

Data Synchronization: Inconsistent or delayed syncing can negatively impact user experience and data accuracy. Challenge 3: User Engagement and Motivation Mental health apps often see high initial downloads and interest, particularly when users are seeking immediate stress relief or coping strategies.

Healthcare 52

Healthcare Exercises Gamification Policies 52

Gainsight

MARCH 29, 2022

Here’s how product-led growth strategies help your company stand out: They rally your teams around a better user experience. Product-led growth anchors departments across your organization to the north star vision your company chooses, and it motivates all teams to improve the user experience.

Strategy 98

Strategy Marketing Handbook User Experience 98

Gainsight

MAY 12, 2022

Unfortunately, as a product leader or manager, you probably feel like all of the extra feedback you’re receiving from stakeholders, fellow employees, and users is blocking the path to a better user experience. Still, if you want to take your product experience to the next level, you need to become a product growth expert.

Analytics 105

Analytics Customer Experience Roadmap Feedback 105

Thematic

MARCH 26, 2025

Understand key NLP limitations and LLM advantages View real-world results of AI-driven text analytics Learn how self-learning AI eliminates manual updates Cut analysis time from weeks to minutes Download your free copy Stage 3. ​ Remember to read user reviews, too. Download your free copy today!

Feedback 62

Feedback Social Media Analysis Survey 62

Thematic

APRIL 3, 2025

Download NLP Generative AI Text Analytics Handbook Beyond NLP: How LLMs Transform Text Analytics Is your Text Analytics solution still relying on B-Grade NLP? With Thematic, Atom Bank was able to standardize analysis, eliminate data silos, and uncover which themes were driving—or hurting—their customer experience metrics.

Analytics 62

Analytics Trends Marketing Social Media 62

Gainsight

OCTOBER 25, 2021

Because it feeds off of user experiences, and users are the main driver of your company’s growth, customer feedback loops can be a guiding light for your product roadmap. The secret to building product feedback loops that drive growth is gathering the right data and using that info to carve out a better user experience.

Feedback 98

Feedback Roadmap User Experience Analysis 98

AWS Machine Learning

OCTOBER 25, 2022

The SageMaker MME dynamically downloads models from Amazon Simple Storage Service (Amazon S3) when invoked, instead of downloading all the models when the endpoint is first created. SageMaker dynamically downloads models from Amazon S3 to the instance’s storage volume. The GPU core is shared by all the models in an instance.

Multi-Channel 85

Multi-Channel Policies Metrics e-support 85

AWS Machine Learning

AUGUST 26, 2024

We used Amazon CloudWatch to build a dashboard to capture the metrics, including the number of API invocations (number of ASL avatar videos generated), average response time to create the video, and error metrics, to create a good user experience by tracking if there is a failure and alerting the DevOps team appropriately.

Video 111

Video Resources Communication Metrics 111

Optimove

SEPTEMBER 29, 2023

With AI tools that personalize customer journeys and experiences like none other, brands using Optimove always send the best campaign, treatment, and content for each individual customer, at scale.

Marketing 78

Marketing Analytics Report ROI 78

SurveySparrow

APRIL 11, 2021

By forging strong relationships with good content and excellent user experience, they will crave more from you. Choose metrics that you can track with certainty that will undoubtedly help to ascertain your campaign’s effectiveness. . The number of current downloads, 2. Write down your plans for the future as well.

Strategy 98

Strategy How To Effort Score Social Media 98

Comm100

DECEMBER 1, 2017

Making metrics clearer or more transparent is the next most popular corporate strategy for improving agent experience (41%). This is beneficial because when agents don’t know how they are performing or why, they lose motivation, and their experience suffers. There are several strategies for improving the agent experience.

Contact Center 143

Contact Center Report Customer Journeys Customer Centricity 143

AWS Machine Learning

JULY 3, 2024

This new functionality offers industry-leading safety measures that filter harmful content and protect sensitive information in your documents, improving user experience and aligning with organizational standards. An example query could be, “What are the recent performance metrics for our high-net-worth clients?”

Knowledge Base 119

Knowledge Base Policies Ecommerce Comparison 119

Confirmit

FEBRUARY 20, 2020

Confirmit Studio makes the complex simple, helping you to deliver personalized end user experiences across data analysis, exploration and taking action. Using Confirmit Studio you can easily add your preferred widgets onto a canvas to build out reports and dashboards tailored to the unique needs of your company’s users.

Analysis 52

Analysis Metrics User Experience Report 52

Confirmit

FEBRUARY 20, 2020

Confirmit Studio makes the complex simple, helping you to deliver personalized end user experiences across data analysis, exploration and taking action. Using Confirmit Studio you can easily add your preferred widgets onto a canvas to build out reports and dashboards tailored to the unique needs of your company’s users.

Analysis 52

Analysis Metrics User Experience Report 52

AWS Machine Learning

DECEMBER 6, 2023

Download the Amazon SageMaker FAQs When performing the search, look for Answers only, so you can drop the Question column. Name the index retrieval-augmentation-aws and align the index dimension and metric parameters with those required by the embedding model (MiniLM in this case).

Training 107

Training Knowledge Base How To Management 107

AWS Machine Learning

APRIL 3, 2024

Search engines and recommendation systems powered by generative AI can improve the product search experience exponentially by understanding natural language queries and returning more accurate results. This enhances the overall user experience, helping customers find exactly what they’re looking for.

Policies 115

Policies Examples Ecommerce User Experience 115

Lithium

AUGUST 3, 2021

Khoros | Twitter Ads Discovery Program We are looking to get your feedback early in the process to ensure that we're building features with your use cases, goals, workflows, and success metrics in mind. UI Enhancements in Content Center We have made some UI enhancements to the Content Center to improve the overall user experience.

Roadmap 52

Roadmap Metrics Government Video 52

AWS Machine Learning

OCTOBER 16, 2023

These models range from lightweight tree-based models to deep learning computer vision models, which need to run on GPUs to achieve low latency and improve the user experience. Download the model weights. As an AI-powered solution, Veriff needs to create and run dozens of machine learning (ML) models in a cost-effective way.

Metrics 97

Metrics Data Training Policies 97

AWS Machine Learning

SEPTEMBER 30, 2022

Malicious actions using PDFs are most often achieved via embedding a JavaScript payload that is run by the PDF reader to download a virus from a URI, sabotage the user’s machine, or steal sensitive information. SophosAI’s PDF detector blocks the download attempt after detecting that it’s malicious. Technical challenge.

Training 87

Training Effort Score Data Metrics 87

delighted

FEBRUARY 26, 2024

Even if you’re just starting your customer experience (CX) management program, you’ve probably heard of Net Promoter Score (NPS): it’s one of the most popular customer experience metrics to measure customer loyalty and satisfaction. What is NPS? Try A/B testing A/B or split testing can improve conversion rates by 49%.

NPS 99

NPS Examples Tips Net Promoter Score 99

AWS Machine Learning

NOVEMBER 10, 2023

Additionally, you need to define which underlying metric fits best for your task and you want to optimize for (such as accuracy, F1 score, or ROC). How does the combination of certain hyperparameter values influence my performance metric? What kind of tuning experiments are worthwhile, and how can I compare them?

Metrics 102

Metrics Training Effort Score Strategy 102

Optimove

OCTOBER 25, 2022

The Fix: If you invest in an analytics platform that rapidly and automatically segments your user base, you can finally ditch the overwhelming long hours, late nights, and unnerving uncertainty. Lack of user visibility. Another highly effective way of bypassing boring is by spicing up your campaigns with rich media.

Marketing 98

Marketing Gamification How To Analytics 98

Gainsight

JUNE 17, 2022

If you’re considering implementing—or have already implemented—a product-led growth (PLG) strategy, one of the first things you should determine are the metrics you’ll need to measure success. . Here’s how to pick out the perfect metrics for product-led growth. . User Behavior. Overall Product-Led Growth Metrics.

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

Gainsight

MAY 3, 2022

To secure more expansion revenue, product managers need to put the product at the center of the customer experience at every stage of the business–from acquisition all the way to expansion. In order to increase expansion revenue, you need to consistently improve your product by enhancing your users’ experiences.

Handbook 52

Handbook Roadmap User Experience Metrics 52

AWS Machine Learning

JULY 31, 2023

We first discuss the solution at the high level and its user experience. Visualization and metrics – Visualize the 3D structure with the py3Dmol library as an interactive 3D visualization. Next, we walk you through how to easily set up compute-optimized workflows of AlphaFold2 and OpenFold with SageMaker.

Comparison 84

Comparison System Training Data 84

SurveySparrow

JULY 15, 2024

Enhanced user experience. Website Speed Optimization Website speed is one of the ranking factors and a part of user experience optimization. Site speed optimization can prolong users’ time on the page and impact bounce rate and overall usability. Secure website. Increased page load speed.

User Experience 52

User Experience Tips Tools Metrics 52

ChurnZero

AUGUST 28, 2020

It’s a learn-or-churn, adopt-or-get-dropped user experience. For this reason, everyone is trying to crack the code on how to create the optimal onboarding experience. To hear exactly what the experts had to say on how to crush onboarding, download the full eBook. SaaS onboarding makes or breaks your customer retention.

Customer Journeys 59

Customer Journeys eBook Customer Success Metrics 59

Interactions

JANUARY 16, 2019

While there are pros and cons to building or buying, working with a vendor has the distinct advantage of bringing expertise in applied AI, vast access to anonymized data for continuous tuning and quick start up, and knowledge of user experience design. To learn more about the future of customer care, download our eBook below.

Trends 59

Trends Chatbots Omni-Channel Customer Care 59

Gainsight

NOVEMBER 10, 2021

Positive user experience is paramount. The consumer’s experience is more important than ever. Product-led growth focuses on user experience and improving the way they enjoy your product. . Success metrics have shifted. In SaaS, it’s not enough to measure metrics such as revenue or units sold.

Analytics 52

Analytics How To Handbook User Experience 52

Oracle

MAY 10, 2021

The great thing about email is it makes it easy to collect data that can enhance the user experience. The first step is to establish a performance baseline for opens, clicks, sales, and other metrics. Download the Personalized Marketing for B2B Marketers ebook here.

Marketing 49

Marketing Data B2C eBook 49