TechSee

OCTOBER 2, 2019

The industry that experiences the highest rates of churn is telecommunications, with 52% of those surveyed reporting that they canceled a phone, internet, TV or cable contract with a telecom company in the past 24 months due to the quality of customer service they received.

Survey 164

Survey Customer Service Social Media Telecommunications 164

Vonage

FEBRUARY 7, 2017

The fix: Invest in a system that enables customers to call your organisation, input the necessary information, then be directed to the customer service department best able to meet their requirements. This minimises wait times, reduces the need to be passed between multiple agents, and increases satisfaction.

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Customer Service Self Service How To Gamification 120

TechSee

AUGUST 17, 2022

Customers who were happy with a company’s product were loyal for years, unwilling to try alternatives. Today, there is a shift in the role customer service quality plays on customer loyalty. In this post, we explore how the rules of maintaining customer loyalty have changed, and how visual technology closes these gaps. .

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Loyalty Report Self Service Poor Customer Service 109

Thematic

MARCH 20, 2025

neutral, slightly annoyed, extremely frustrated) over time. Customer service teams can identify common pain points based on sentiment shifts and take proactive action. Tracking Customer Satisfaction Trends Did you know that a customer is four times more likely to switch to a competitor over a service issue than a product issue?

Analytics 62

Analytics Customer Service Analysis e-support 62

Comm100

JUNE 13, 2018

Customers can experience many types of pain points, or common problems, while doing business with a company. Remedy existing customer pain points before the holiday rush by considering the following: Where do your customers currently experience friction in the buying experience? Download Now.

Tips 168

Tips Self Service e-support Social Media 168

Thematic

MARCH 26, 2025

Consider this: 73% of customers will switch to a competitor after multiple bad experiences​ That means businesses don’t get unlimited chances to make things right. So, if a business notices that 15% of customer complaints over the last 30 days mention long wait times for support—this suggests a real operational issue.

Feedback 62

Feedback Social Media Analysis Survey 62

Comm100

AUGUST 24, 2016

Only 29 percent of respondents in a recent Boston Consulting Group survey said they prefer to contact a company’s customer service via digital channels, with most detractors citing several challenges: long wait times. Free Download] Live Chat Scripts to Make Stellar Agents. Download Now.

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Customer Service Social Media Customer Service Representative Multi-Channel 120