e-support Social Media Virtual Agent 
Inbenta
OCTOBER 30, 2024
It can be applied to social media posts, customer responses, product reviews and more, identifying the feeling, opinion, or belief of a statement and providing data on customers’ choices and their decision drivers. Virtual agents and chatbots Thanks to NLP technology, chatbots have become more human-like.
InMoment XI
JANUARY 16, 2024
Virtual Agents and Chatbots: Virtual agents or chatbots, powered by AI, interact with customers in real-time. These agents can engage in text-based or voice-based conversations that provide assistance, answer queries, and guide users through processes.
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Lumoa
NOVEMBER 30, 2022
Naturally, this is setting a new benchmark for E-commerce stores, since customers are choosing to shop at only the best websites in the competitive space. This section will cover how the top E-commerce companies implement their conversational AI strategies successfully. Incorporate a digital sales agent. Customer support.
NobelBiz
MARCH 11, 2025
Get it wrong, and you risk negative reviews, social media backlash, and lost revenue. Lets dive into how AI is reshaping customer support, five surprising insights most businesses overlook , and what five world-class experts have to say about AIs future in complaint resolution. The short answer? Yes and no. But AI has evolved.
Inbenta
NOVEMBER 13, 2017
Only now have virtual agents started to make their mark in the search world by providing customers with information across all forms of social media as well as on company websites. It will continue to do so in ways that we cannot even comprehend. Interested in finding out more?
CSM Magazine
JUNE 12, 2020
Emergent technologies have forever changed traditional customer service support. Omni-channels, chatbots, artificial intelligence, and e-commerce represent new cornerstone technologies to achieve that goal. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints.
Inbenta
APRIL 14, 2020
A virtual agent makes it possible to find, via a simple conversation, a multitude of information in an instantaneous way. A conversational agent has the ability to personalize the customer journey and therefore to have a positive impact on your customers’ engagement. A chatbot for 24/7 support.
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