Brad Cleveland Blog
SEPTEMBER 27, 2024
Managing customer feedback includes both short and long term objectives. It involves responding to feedback as it occurs and collecting and analyzing feedback from many customers to look for recurring problems and opportunities. What does it take to respond to … Continue reading → The post Managing Customer Feedback in Real Time appeared first on Brad Cleveland.
IntouchInsight
SEPTEMBER 27, 2024
Curious to learn how Intouch Insight's CX Platform and Mystery Shopping Services help Authentic Pizza of Florida LLC, the Florida area representative for Marco’s Pizza, consistently deliver exceptional customer experiences and boost franchisee engagement?
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AWS Machine Learning
SEPTEMBER 27, 2024
The Anthropic’s Claude 3 family of models, available on Amazon Bedrock , offers multimodal capabilities that enable the processing of images and text. This capability opens up innovative avenues for image understanding, wherein Anthropic’s Claude 3 models can analyze visual information in conjunction with textual data, facilitating more comprehensive and contextual interpretations.
Beyond Philosophy
SEPTEMBER 27, 2024
Claire Dunwood has a pickle. She wants to know how to manage rising customer expectations with fewer resources than she used to have. This episode seeks to help her—and you—do exactly that. It’s pretty common to hear problems like this today. Responding to rising expectations is easy when there is no limit to the resources you can throw at it. Doing that same thing on a budget is a different kettle of fish.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
AWS Machine Learning
SEPTEMBER 27, 2024
This post is co-written with Andreas Astrom from Northpower. Northpower provides reliable and affordable electricity and fiber internet services to customers in the Northland region of New Zealand. As an electricity distributor, Northpower aims to improve access, opportunity, and prosperity for its communities by investing in infrastructure, developing new products and services, and giving back to shareholders.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Zonka Feedback
SEPTEMBER 27, 2024
Imagine this: Your organization is heavily reliant on gathering insights to stay ahead. You’ve invested in one of the most well-known enterprise tools to collect feedback. But as your needs grow, you face survey limitations, response caps, and rising costs, making it harder to capture crucial feedback.
Centercode
SEPTEMBER 27, 2024
Learn five key strategies that align UX and user testing to create seamless, user-loved products without friction.
Adrian Swinscoe
SEPTEMBER 27, 2024
Today’s interview is with Sam Wilson, the CEO of 8×8, a provider of a unified cloud platform for contact center, business phone, video, chat, and APIs […] The post Within five years, contact center agents will become contact center specialists – Interview with Sam Wilson of 8×8 first appeared on Adrian Swinscoe.
BirdEye
SEPTEMBER 27, 2024
Social media has become an integral part of our everyday lives, with people sharing their personal and professional experiences online. This trend benefits businesses. A recent Birdeye study reveals customers often show more loyalty to individual employees than the overall brand. This is where a strong social media policy comes into play. It empowers your employees to post effectively while protecting your brand from unwanted attention.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
ChurnZero
SEPTEMBER 27, 2024
Outcomes based customer success, a strategy that focuses on ensuring customers achieve their desired outcomes, sounds intuitive. But with so many stakeholders in the picture, including your team, your customers, and other internal teams, it’s easier said than done. That’s especially true when it comes to aligning everyone on outcomes and gathering the data to track and measure them, which requires a set of outcomes based customer success best practices.
CSM Magazine
SEPTEMBER 27, 2024
Customer service thrives online when it meets technical standards, yet some companies excel in this area while others struggle. As a result, you need to know what makes the difference. In particular, today’s customers demand speed, efficiency, and personalization. A delay can send them clicking elsewhere, while a generic approach to providing assistance will be equally damaging to their loyalty.
SurveySensum
SEPTEMBER 27, 2024
Is it called a questionnaire or a survey? When we think about gathering feedback, two terms come into our mind – questionnaire or survey. While often these two terms are used interchangeably , they actually differ from each other in terms of their definition and use. And understanding the difference between questionnaire and survey will help you create a better survey design and a much better, clearer, and more effective campaign that will yield actionable results.
CSM Magazine
SEPTEMBER 27, 2024
What do you see when you drive down a city street? Restaurants. From fast food to fine dining, places to eat are not in short supply, so restaurants must get steady business. Patrons want convenience, speed, and an excellent experience because their lives are busy, so you need to be efficient in operating. One of the best ways to do this is by taking advantage of modern technology in all aspects of your establishment.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Forrester's Customer Insights
SEPTEMBER 27, 2024
A year ago, we predicted that the number of green consumers would stay constant in 2024, despite climate chaos and backlash. Despite evidence of accelerated weather-related disasters and a desire among many consumers to act sustainably, we predicted that inflation and the cost of living would heavily influence buying decisions.
CSM Magazine
SEPTEMBER 27, 2024
Sabio is entrusted with the contact centre migration project which will enable Septeo to offer exceptional customer experiences. Sabio Group , an expert services partner specialising in digital customer experiences (CX), is partnering with Septeo, a major software provider for legal & accounting professionals, notaries, real estate, hospitality, and Human Resources, to revolutionise their customer engagement strategy.
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