Mon.Nov 04, 2024

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Demystifying Visual AI: Empowering CX with Sight and Intelligence

TechSee

In the realm of customer experience (CX), the fusion of visual technologies and artificial intelligence (AI) has given rise to a transformative force: Visual AI. But what exactly is it, and how does it redefine the way businesses interact with their customers? Let’s explore its capabilities and its profound impact on CX operations. What is Visual AI Visual AI , also known as computer vision, is a subfield of artificial intelligence that enables computers to interpret and understand the vis

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Why New FTC Policies on Reviews and Ratings Matter for Your Business

InMoment XI

Recognizing the crucial role online reviews play, the Federal Trade Commission (FTC) has recently announced stronger regulations to combat deceptive practices involving reviews and endorsements. These rules, which recently took effect, are designed to ensure transparency, fairness, and trust in online reviews, making it more important than ever for businesses to comply.

Policies 195
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Product News – October 2024

Lumoa

content Lumoa Product News for October 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Introducing Netigate EX! We spoke recently about how Netigate CX can help you capture the entire feedback lifecycle, and now we can do the same for your Employee Experience data: Automated Survey creation and distribution Report and analysis on Employee

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Be Empowered: Elect to Be a Position-less Marketer

Optimove

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Position-less marketing empowers marketers to break free from rigid roles to reach their full potential. In an AI-powered world, marketers can elect to have tomorrow’s marketing tools today, where agility becomes an essential advantage, enabling them to drive customer loyalty and lifetime value.

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Frost Radar: Voice of Customer Analytics, 2024

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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Joni Arison Named President & CEO of The Northridge Group

Northridge Group

Appointment Signals New Era of Growth and Leadership for Established Consulting Firm PRESS RELEASE FOR IMMEDIATE RELEASE CHICAGO, Nov. 2, 2024 /PRNewswire/ — The Northridge Group, an award-winning, women-owned management consulting firm with deep expertise in contact center operations, process redesign, and customer experience (CX), proudly announces the appointment of Joni Arison as its new President and Chief Executive […] The post Joni Arison Named President & CEO of The North

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Capturing Qual Insights in Real-Time: Analyzing Debate Responses with QualBoard

2020 Research

The Challenge SSRS , a social science research firm in the United States, was working with its client, a large media outlet, in an ongoing study of undecided voters in swing states. This study was predominantly made up of quantitative surveys, but the client wanted to get qualitative feedback from this pool of people during the 2024 presidential debate.

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5 Ways to Promote Employee Cybersecurity Awareness Training

CSM Magazine

In today’s digital world, cybersecurity isn’t just an IT responsibility; it’s everyone’s responsibility. Yet, the reality is that employees, whether by accident or lack of awareness, are often the biggest security risks within a company. As cyber threats become more sophisticated, promoting employee cybersecurity awareness training isn’t just beneficial—it’s essential.

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Call Center Holiday Ramp Playbook

rethinkCX

As the holiday season approaches, call centers face an influx of customer inquiries, product returns, and service requests. This surge can be overwhelming, but with the right strategies in place, your team can navigate the challenges and deliver exceptional service. In this comprehensive playbook, we’ll explore essential tips and best practices to help your call center thrive during the busiest time of the year.

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Top Web Development Companies in Vietnam for Your Consideration

CSM Magazine

Vietnam has swiftly become a global tech hub, with web development services standing out as a cornerstone of this transformation. The country’s strong talent pool, cost-effective solutions, and dedication to quality have made it an attractive destination for businesses seeking top-tier web development services. Whether you’re a startup or a large enterprise, selecting the right development partner can make or break your project.

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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How AI Is Redefining E-commerce Marketing Solutions for Retailers

Blueshift

AI has transformed how e-commerce brands approach retail marketing by making personalization, customer segmentation, and real-time engagement easier than ever before. As online shoppers increasingly expect tailored experiences, the role of AI in marketing becomes critical to delivering unique interactions at scale. From generating engaging content based on audience insights to providing human-like service through Chatbots, this blog explores how AI can transform modern e-commerce marketing solut

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Full Review of GW Casino in Australia: From Registration to Client Assistance

CSM Magazine

GW Casino attracts the attention of Aussie users by providing a comfortable environment to access gambling amusement. New customers receive GW Casino no deposit bonus , which allows you to evaluate the site’s features without the need to make a deposit. Such a feature makes the site attractive for beginners, allowing you to first try the functions and familiarize yourself with the main offers.

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Understanding Non Response Bias: Cause, Impact & How To Prevent It

SurveySensum

You put in a lot of effort in creating an engaging survey. All with the right questions, launch it at the right time, through the right channels. Yet the response rate you get is lower than anticipated. Why is that? The reason is non-response bias. It occurs when respondents are unwilling or unable to respond to your surveys, creating a gap between anticipated responses and reality.

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Enhancing Customer Experience Through Multilingual Support: The Role of Professional Translation

CSM Magazine

Today, in this globalized world, businesses of any size want to expand their reach and exploit new markets beyond borders. Being able to communicate well with customers in your customers’ mother tongues is a very important element of success in chances of entering and competing successfully in an international market. Translating one’s product information and customer service into various languages, especially languages ​​spoken by their customers, has the advantage of alleviating la

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AI for Business Outcomes: Selecting the Right Tools to Drive Results

Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

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Everything You Need to Know as a Social Media Content Creator

Brandwatch CX

Discover essential skills, strategies, and tools to succeed as a social media content creator, building engagement and brand presence effectively.

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Unlocking Insights: How to Analyze Customer Feedback Effectively

Help Scout

Making decisions based on user feedback leads to better products and a stronger business. Here’s how you can conduct effective customer feedback analysis today.

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Everything You Need to Know as a Social Media Content Creator

Brandwatch CX

Discover essential skills, strategies, and tools to succeed as a social media content creator, building engagement and brand presence effectively.

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This Holiday Season, Gift Consumers Compelling Creative  

Forrester's Customer Insights

Advertising spend is big during the holiday season, but the key ingredient of persuasive advertising – compelling creative – is scarce.

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HR Meets AI: The New Way of Keeping Large Workforces Connected and Engaged

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

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Building the Future with AI at the Edge: Critical Architecture Decisions for Success

Forrester's Customer Insights

Edge intelligence marks a pivotal shift in AI, bringing processing and decision-making closer to where it matters most: the point of value creation. By moving AI and analytics to the edge, businesses enhance responsiveness, reduce latency, and enable applications to function independently—even when cloud connectivity is limited or non-existent.

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Revenue Operations: Hot Topics from B2B Summit EMEA 2024

Forrester's Customer Insights

Revenue operations hot topics from the ever-popular analyst sessions at this year’s Forrester B2B Summit EMEA 2024.

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