CSM Magazine
SEPTEMBER 25, 2024
One of the biggest challenges your business may face is providing customer service across different languages. Offering seamless, effective multilingual support is essential for maintaining customer satisfaction and loyalty. Without the right tools, however, this can feel overwhelming, especially when it comes to hiring staff fluent in multiple languages or handling real-time conversations efficiently.
AWS Machine Learning
SEPTEMBER 25, 2024
The Employee Productivity GenAI Assistant Example is a practical AI-powered solution designed to streamline writing tasks, allowing teams to focus on creativity rather than repetitive content creation. Built on AWS technologies like AWS Lambda , Amazon API Gateway , and Amazon DynamoDB , this tool automates the creation of customizable templates and supports both text and image inputs.
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Help Scout
SEPTEMBER 25, 2024
Help Scout redesigned its Inbox to improve usability, integrate new AI tools, and address the evolving needs of support teams while maintaining simplicity and flexibility.
Optimove
SEPTEMBER 25, 2024
Take the next step with our CRM marketer evolution curve Download Now Why it Matters: At Optimove Connect 2025, you’ll transform connections into growth. Connect with peers, explore proven solutions, and stay ahead of market trends. Join us for two days of insightful speaker sessions, knowledge sharing, case studies, deep product dives, interactive roundtables, and unparalleled networking opportunities.
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
CSM Magazine
SEPTEMBER 25, 2024
Scaling AI workloads means integrating AI technologies across your business to increase efficiency, improve processes, and promote growth while also managing risks. According to TRGdatacenters.com , and several other sources, Hybrid cloud and colocation strategies are making this possible. This article will explain the role that Hybrid cloud and colocation strategies play in the scaling of AI workloads.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
CSM Magazine
SEPTEMBER 25, 2024
The digital revolution is in full swing, and nowhere is this more evident than in the rise of cryptocurrency payments. As businesses increasingly adopt digital currencies like Bitcoin, Ethereum, and the up-and-coming TON, the landscape of customer service is also evolving. For those looking to buy TON and other cryptocurrencies, the convenience and efficiency of digital payments are a breath of fresh air.
Brandwatch CX
SEPTEMBER 25, 2024
Creating an effective social media workflow is all about turning the work of managing your online presence into an organized process.
Help Scout
SEPTEMBER 25, 2024
This blog post provides a structured approach to change management using the ADKAR method, guiding teams through a smooth transition to Help Scout's Inbox 2, focusing on communication, hands-on training, and support to ensure successful adoption.
Perkville
SEPTEMBER 25, 2024
Perkville integrates with the ABC Ignite Engagement app, offering gyms tools for referrals, point tracking, and rewards to improve retention and drive referrals.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Help Scout
SEPTEMBER 25, 2024
Introducing Inbox 2 — our new, more focused workspace that helps you delight more customers in less time. Read on to learn what's new with Inbox 2.
InMoment XI
SEPTEMBER 25, 2024
Natural Language Processing (NLP) is a complex, yet fascinating and rapidly evolving field. It combines the specialties of computer science, artificial intelligence, and linguistics. Merging all three disciplines, it focuses on the interaction between computers and humans through natural language. This enables machines to understand, interpret, and respond to human language in a way that is both meaningful and useful.
Forrester's Customer Insights
SEPTEMBER 25, 2024
We’ve been talking a lot about the security challenges with Artificial Intelligence (AI) at Forrester, specifically Generative AI. We’ve researched the buzz on AI PC’s and think 2025 is when they’ll start to gain adoption. But what about mobile?
AWS Machine Learning
SEPTEMBER 25, 2024
In today’s digital age, social media has revolutionized the way brands interact with their consumers, creating a need for dynamic and engaging content that resonates with their target audience. There’s growing competition for consumer attention in this space; content creators and influencers face constant challenges to produce new, engaging, and brand-consistent content.
Speaker: Igli Laci, Strategic Finance Leader
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
Forrester's Customer Insights
SEPTEMBER 25, 2024
During the next 5 to 10 years, healthcare will undergo another evolution. Analytics and artificial intelligence will permeate an organization well beyond singular use cases. It will be embedded and scaled into clinical workflows and operations, drastically impacting care delivery and business outcomes.
AWS Machine Learning
SEPTEMBER 25, 2024
Today, we are excited to announce the availability of Llama 3.2 in Amazon SageMaker JumpStart and Amazon Bedrock. The Llama 3.2 models are a collection of state-of-the-art pre-trained and instruct fine-tuned generative AI models that come in various sizes—in lightweight text-only 1B and 3B parameter models suitable for edge devices, to small and medium-sized 11B and 90B parameter models capable of sophisticated reasoning tasks, including multimodal support for high-resolution images.
Forrester's Customer Insights
SEPTEMBER 25, 2024
It was a tale of two “Metas” during Mark Zuckerberg’s Meta Connect keynote today. The company’s CEO seemed to rush through updates about the “metaverse” (Quest 3 and Horizon) in favor of AI and glasses.
AWS Machine Learning
SEPTEMBER 25, 2024
In the realm of generative artificial intelligence (AI) , Retrieval Augmented Generation (RAG) has emerged as a powerful technique, enabling foundation models (FMs) to use external knowledge sources for enhanced text generation. Amazon Bedrock is a fully managed service that offers a choice of high-performing FMs from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative
Speaker: Conrado Morlan
In this engaging and witty talk, industry expert Conrado Morlan will explore how artificial intelligence can transform the daily tasks of product managers into streamlined, efficient processes. Using the lens of a superhero narrative, he’ll uncover how AI can be the ultimate sidekick, aiding in data management and reporting, enhancing productivity, and boosting innovation.
Forrester's Customer Insights
SEPTEMBER 25, 2024
Data security is both a high priority and struggle for many organizations. Find out why and get some next steps in this preview of our upcoming Security & Risk Summit December 9-11 in Baltimore.
SurveySensum
SEPTEMBER 25, 2024
Did you know that in 2024, 88% of customers think customer service is more important than ever? And the price of getting it wrong? US companies lose an astounding $75 billion annually due to poor customer service. It’s not a small figure, and it paints a picture of just how much customer service is valued regarding business outcomes. Customer service and CX often get mixed up, but here’s the difference: customer service is a reactive approach to managing customer interactions, while CX is a proa
Forrester's Customer Insights
SEPTEMBER 25, 2024
We are in the final two weeks before Forrester’s B2B Summit EMEA. If you haven’t registered yet, make this your action for the day. Trust me, you don’t want to miss this! Today’s blog highlights a couple of track sessions that illustrate the inspiring and practical nature of the research we will share.
AWS Machine Learning
SEPTEMBER 25, 2024
Today, we are excited to announce the availability of Llama 3.2 models in Amazon SageMaker JumpStart. Llama 3.2 offers multi-modal vision and lightweight models representing Meta’s latest advancement in large language models (LLMs), providing enhanced capabilities and broader applicability across various use cases. With a focus on responsible innovation and system-level safety, these new models demonstrate state-of-the-art performance on a wide range of industry benchmarks and introduce features
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
Forrester's Customer Insights
SEPTEMBER 25, 2024
European businesses, much like their global counterparts, are caught in a delicate dance with sector-specific vulnerabilities, a regulatory maze and geopolitical complexity for European CISOs to cope with. Forrester’s report: European Cybersecurity Threats, 2024 offers European security leaders some much-needed clarity.
BirdEye
SEPTEMBER 25, 2024
Imagine a world where your business never sleeps—always ready to engage customers, answer questions, and solve problems instantly. In today’s fast-paced market, that’s not just a vision—it’s what customers expect. Failing to provide answers on your website is like having customers walk into your store, only to find no one there to help. When we launched BirdAI , our groundbreaking GenAI platform, we set out to transform how businesses manage their customer experience.
Forrester's Customer Insights
SEPTEMBER 25, 2024
So you’ve tried agile, but it didn’t deliver what you hoped for. Maybe you faced resistance from employees, or you weren’t able to increase the speed of innovation efforts, or the cost savings that you hoped for did not materialize. Whatever the underlying issues, you are not alone. “Going agile” is not easy.
Clarivate
SEPTEMBER 25, 2024
Wouldn’t it be great to find a single cure for every disease? A ‘magic bullet’ medicine that can cure a disease quickly and completely, [1] without deleterious side effects. [2] But by focusing on selective toxicity and seeking ‘magic bullet’ cures at the expense of other promising treatments, are we overlooking other important innovations? The first ‘magic bullet’ in medicine The underlying principles of translational research and precision medicine originate from the work of scientists such as
Speaker: David Nisbet, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Forrester's Customer Insights
SEPTEMBER 25, 2024
MAICON 2024 insights and inspiration are still resonating. Learn three key lessons that set marketers up for success in an uncertain future.
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