CSM Magazine

SEPTEMBER 25, 2024

One of the biggest challenges your business may face is providing customer service across different languages. Offering seamless, effective multilingual support is essential for maintaining customer satisfaction and loyalty. Without the right tools, however, this can feel overwhelming, especially when it comes to hiring staff fluent in multiple languages or handling real-time conversations efficiently.

Customer Service 59

Customer Service Strategy Social Media Chatbots 59

InMoment XI

SEPTEMBER 25, 2024

Natural Language Processing (NLP) is a complex, yet fascinating and rapidly evolving field. It combines the specialties of computer science, artificial intelligence, and linguistics. Merging all three disciplines, it focuses on the interaction between computers and humans through natural language. This enables machines to understand, interpret, and respond to human language in a way that is both meaningful and useful.

Data 195

Data Social Media Net Promoter Score Analysis 195

AWS Machine Learning

SEPTEMBER 25, 2024

Today, we are excited to announce the availability of Llama 3.2 models in Amazon SageMaker JumpStart. Llama 3.2 offers multi-modal vision and lightweight models representing Meta’s latest advancement in large language models (LLMs), providing enhanced capabilities and broader applicability across various use cases. With a focus on responsible innovation and system-level safety, these new models demonstrate state-of-the-art performance on a wide range of industry benchmarks and introduce features

e-support 128

e-support Software Training System 128

Help Scout

SEPTEMBER 25, 2024

Introducing Inbox 2 — our new, more focused workspace that helps you delight more customers in less time. Read on to learn what's new with Inbox 2.

Customers 78

Customers 78

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

AWS Machine Learning

SEPTEMBER 25, 2024

In the realm of generative artificial intelligence (AI) , Retrieval Augmented Generation (RAG) has emerged as a powerful technique, enabling foundation models (FMs) to use external knowledge sources for enhanced text generation. Amazon Bedrock is a fully managed service that offers a choice of high-performing FMs from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative

Knowledge Base 120

Knowledge Base Analysis Financial Data 120

AWS Machine Learning

SEPTEMBER 25, 2024

Today, we are excited to announce the availability of Llama 3.2 in Amazon SageMaker JumpStart and Amazon Bedrock. The Llama 3.2 models are a collection of state-of-the-art pre-trained and instruct fine-tuned generative AI models that come in various sizes—in lightweight text-only 1B and 3B parameter models suitable for edge devices, to small and medium-sized 11B and 90B parameter models capable of sophisticated reasoning tasks, including multimodal support for high-resolution images.

e-support 94

e-support Ecommerce Trends Financial 94

Help Scout

SEPTEMBER 25, 2024

Help Scout redesigned its Inbox to improve usability, integrate new AI tools, and address the evolving needs of support teams while maintaining simplicity and flexibility.

Tools 59

Tools 59

AWS Machine Learning

SEPTEMBER 25, 2024

The Employee Productivity GenAI Assistant Example is a practical AI-powered solution designed to streamline writing tasks, allowing teams to focus on creativity rather than repetitive content creation. Built on AWS technologies like AWS Lambda , Amazon API Gateway , and Amazon DynamoDB , this tool automates the creation of customizable templates and supports both text and image inputs.

Wireless 93

Wireless Travel Examples Resources 93

Gainsight

SEPTEMBER 25, 2024

This past week, we shared one of the most significant announcements in Gainsight’s history: our strategic partnership with SAP, an iconic company with 50-plus-year legacy of helping their customers unite business-critical operations across nearly every industry, who has also quickly become a leader in the business AI space. This collaboration represents an unprecedented step forward for Gainsight, integrating our AI-powered customer success platform directly into SAP Sales Cloud.

Telecommunications 52

Telecommunications Customer Success Sales Roadmap 52

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

Tools

AWS Machine Learning

SEPTEMBER 25, 2024

In today’s digital age, social media has revolutionized the way brands interact with their consumers, creating a need for dynamic and engaging content that resonates with their target audience. There’s growing competition for consumer attention in this space; content creators and influencers face constant challenges to produce new, engaging, and brand-consistent content.

Social Media 90

Social Media Guidelines Analysis Brands 90

Gainsight

SEPTEMBER 25, 2024

This past week, we shared one of the most significant announcements in Gainsight’s history: our strategic partnership with SAP, an iconic company with 50-plus-year legacy of helping their customers unite business-critical operations across nearly every industry, who has also quickly become a leader in the business AI space. This collaboration represents an unprecedented step forward for Gainsight, integrating our AI-powered customer success platform directly into SAP Sales Cloud.

Telecommunications 52

Telecommunications Customer Success Sales Roadmap 52

Optimove

SEPTEMBER 25, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: At Optimove Connect 2025, you’ll transform connections into growth. Connect with peers, explore proven solutions, and stay ahead of market trends. Join us for two days of insightful speaker sessions, knowledge sharing, case studies, deep product dives, interactive roundtables, and unparalleled networking opportunities.

CRM 52

CRM Conference Connections Marketing 52

BirdEye

SEPTEMBER 25, 2024

Imagine a world where your business never sleeps—always ready to engage customers, answer questions, and solve problems instantly. In today’s fast-paced market, that’s not just a vision—it’s what customers expect. Failing to provide answers on your website is like having customers walk into your store, only to find no one there to help. When we launched BirdAI , our groundbreaking GenAI platform, we set out to transform how businesses manage their customer experience.

Chatbots 52

Chatbots Marketing Knowledge Base Sales 52

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CSM Magazine

SEPTEMBER 25, 2024

Scaling AI workloads means integrating AI technologies across your business to increase efficiency, improve processes, and promote growth while also managing risks. According to TRGdatacenters.com , and several other sources, Hybrid cloud and colocation strategies are making this possible. This article will explain the role that Hybrid cloud and colocation strategies play in the scaling of AI workloads.

Strategy 52

Strategy Resources Technology System 52

Zonka Feedback

SEPTEMBER 25, 2024

No need for confetti or fireworks—we’ll let the numbers speak for themselves. Zonka Feedback has picked up 26 badges in the G2 Fall 2024 report, solidifying our position in Experience Management and Feedback Analytics.

Report 52

Report Feedback Analytics Management 52

CSM Magazine

SEPTEMBER 25, 2024

The digital revolution is in full swing, and nowhere is this more evident than in the rise of cryptocurrency payments. As businesses increasingly adopt digital currencies like Bitcoin, Ethereum, and the up-and-coming TON, the landscape of customer service is also evolving. For those looking to buy TON and other cryptocurrencies, the convenience and efficiency of digital payments are a breath of fresh air.

Customer Service 52

Customer Service Customer Service Representative Customer Satisfaction Banking 52

SurveySensum

SEPTEMBER 25, 2024

Did you know that in 2024, 88% of customers think customer service is more important than ever? And the price of getting it wrong? US companies lose an astounding $75 billion annually due to poor customer service. It’s not a small figure, and it paints a picture of just how much customer service is valued regarding business outcomes. Customer service and CX often get mixed up, but here’s the difference: customer service is a reactive approach to managing customer interactions, while CX is a proa

Customer Centricity 52

Customer Centricity Company Customer Service Airlines 52

Speaker: Jamie Bernard

Success in product management goes beyond delivering great features - it’s about achieving measurable financial outcomes that resonate across the organization. By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth.

Financial

Amplifai Coaching Category

SEPTEMBER 25, 2024

We're thrilled to announce that AmplifAI has been recognized as a Gartner Cool Vendor in Customer Service and Support Technology for 2024.

Technology 52

Technology Customer Service Report Customers 52

Brandwatch CX

SEPTEMBER 25, 2024

Creating an effective social media workflow is all about turning the work of managing your online presence into an organized process.

Social Media 52

Social Media Strategy Management 52

Help Scout

SEPTEMBER 25, 2024

This blog post provides a structured approach to change management using the ADKAR method, guiding teams through a smooth transition to Help Scout's Inbox 2, focusing on communication, hands-on training, and support to ensure successful adoption.

Management 45

Management Training Communication 45

Perkville

SEPTEMBER 25, 2024

Perkville integrates with the ABC Ignite Engagement app, offering gyms tools for referrals, point tracking, and rewards to improve retention and drive referrals.

Engagement 40

Engagement Tools 40

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

Join this brand new webinar with Tim Buteyn to learn how you can master the art of remote onboarding! By the end of this session, you'll understand how to: Craft a Tailored Onboarding Checklist 📝 Develop a comprehensive, customized checklist that ensures every new hire has a smooth transition into your company, no matter where they are in the world.

Strategy

Forrester's Customer Insights

SEPTEMBER 25, 2024

We’ve been talking a lot about the security challenges with Artificial Intelligence (AI) at Forrester, specifically Generative AI. We’ve researched the buzz on AI PC’s and think 2025 is when they’ll start to gain adoption. But what about mobile?

Data 32

Data Management 32

Forrester's Customer Insights

SEPTEMBER 25, 2024

MAICON 2024 insights and inspiration are still resonating. Learn three key lessons that set marketers up for success in an uncertain future.

Marketing 34

Marketing B2B Strategy 34

Forrester's Customer Insights

SEPTEMBER 25, 2024

So you’ve tried agile, but it didn’t deliver what you hoped for. Maybe you faced resistance from employees, or you weren’t able to increase the speed of innovation efforts, or the cost savings that you hoped for did not materialize. Whatever the underlying issues, you are not alone. “Going agile” is not easy.

Innovation 29

Innovation Strategy Management Customer Experience 29

Forrester's Customer Insights

SEPTEMBER 25, 2024

During the next 5 to 10 years, healthcare will undergo another evolution. Analytics and artificial intelligence will permeate an organization well beyond singular use cases. It will be embedded and scaled into clinical workflows and operations, drastically impacting care delivery and business outcomes.

Healthcare 26

Healthcare Analytics Trends Technology 26

Speaker: Conrado Morlan

In this engaging and witty talk, industry expert Conrado Morlan will explore how artificial intelligence can transform the daily tasks of product managers into streamlined, efficient processes. Using the lens of a superhero narrative, he’ll uncover how AI can be the ultimate sidekick, aiding in data management and reporting, enhancing productivity, and boosting innovation.

Management

Forrester's Customer Insights

SEPTEMBER 25, 2024

It was a tale of two “Metas” during Mark Zuckerberg’s Meta Connect keynote today. The company’s CEO seemed to rush through updates about the “metaverse” (Quest 3 and Horizon) in favor of AI and glasses.

Connections 26

Connections B2C Marketing Customers 26

Forrester's Customer Insights

SEPTEMBER 25, 2024

Data security is both a high priority and struggle for many organizations. Find out why and get some next steps in this preview of our upcoming Security & Risk Summit December 9-11 in Baltimore.

Data 26

Data Strategy Government Trends 26

Forrester's Customer Insights

SEPTEMBER 25, 2024

We are in the final two weeks before Forrester’s B2B Summit EMEA. If you haven’t registered yet, make this your action for the day. Trust me, you don’t want to miss this! Today’s blog highlights a couple of track sessions that illustrate the inspiring and practical nature of the research we will share.

B2B 26

B2B Strategy Sales Marketing 26