InMoment XI

DECEMBER 3, 2024

Customer experience (CX) is emerging as a significant competitive advantage for businesses. Customer-centric companies realize an 80% increase in revenue and report 60% higher profit than those that don’t focus on customer experience. However, building a solid CX program requires more than isolated efforts and reactive fixes. Businesses must focus on a strategic approach that helps them move the needle on their current CX programs.

Customer Experience 195

Customer Experience Customer Journeys Competitive Advantage Customer Centricity 195

Experience Investigators by 360Connext

DECEMBER 3, 2024

It’s the last CX Pulse Check of 2024! Discover how AI is reshaping the marketing landscape alongside our special guest co-host Andy Crestodina. First, we unravel the secrets behind Taco Bell and KFC’s AI-driven marketing success, which not only boosts sales but also enhances personalized communication. However, the episode also offers a reality check for smaller businesses considering AI adoption.

Handbook 143

Handbook Social Media Retail Trends 143

TechSee

DECEMBER 3, 2024

These days, businesses know that top-notch customer service isn’t just a competitive advantage – it’s an expectation. Luckily, many new AI and automation tools help CX departments boost customer satisfaction while cutting overhead. Still, not all service challenges are the same. It’s different answering a simple question versus helping with complex tasks like troubleshooting.

Customer Experience 109

Customer Experience Virtual Agent Competitive Advantage Interaction 109

AWS Machine Learning

DECEMBER 3, 2024

Digital experience interruptions can harm customer satisfaction and business performance across industries. Application failures, slow load times, and service unavailability can lead to user frustration, decreased engagement, and revenue loss. The risk and impact of outages increase during peak usage periods, which vary by industry—from ecommerce sales events to financial quarter-ends or major product launches.

Customer Experience 105

Customer Experience Ecommerce Analysis System 105

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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ShepHyken

DECEMBER 3, 2024

I’ve done a lot of business with this company over the past five years, and it’s always been a great experience. About twice a year, they send out a survey. I’ve always shared glowing comments and high scores – until recently. First, a little background. The surveys are always short, and because I like the company, I always fill them out. Since I’ve never had anything negative to say or guidance to offer, I assume that’s why I never heard back from them.

Survey 75

Survey Customer Service Training Feedback Customer Service 75

Blake Morgan

DECEMBER 3, 2024

                                                                                  Stress isn’t just a personal challenge—it’s a hidden force that silently impacts leadership effectiveness and customer experience. The constant pressures of managing teams, meeting customer demands, and balancing personal responsibilities create microstresses that often go unnoticed but have profound effects on performance.

Leadership 59

Leadership Customer Experience Management Strategy 59

Adrian Swinscoe

DECEMBER 3, 2024

Every December for the last five years, I’ve compiled a set of predictions about what is likely to happen in the customer experience space in the […] The post Cutting through the noise to get to the reality of customer service AI first appeared on Adrian Swinscoe.

Customer Service 59

Customer Service Customers Customer Experience Employee Engagement 59

Optimove

DECEMBER 3, 2024

Elevate Web Marketing with Real-time Web Push Download Now Why it Matters: In-play sports betting is transforming the industry, offering huge revenue potential. To succeed, operators must leverage real-time engagement, personalized messaging, and scalable strategies. Key takeaways: In-play betting market projected to hit $70.73 billion by 2029 Real-time engagement drives increased interaction and revenue Personalization ensures relevant, tailored experiences for bettors Consistent messaging acro

Sports 52

Sports Gamification How To Tips 52

CSM Magazine

DECEMBER 3, 2024

No matter what sort of business you’re in, Artificial Intelligence (AI) is most probably already assisting you with marketing your products and services. For example, sites like Facebook and Google use AI for product placement and more. However, as AI developers continue to produce tools for a variety of business tasks, you may not be aware of some of the newest tools produced with marketers in mind.

Marketing 52

Marketing Social Media Chatbots Return on Investment 52

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

Very Best Service

DECEMBER 3, 2024

Revolutionising Customer Service: A Deep Dive into Recent Innovations Customer service has evolved significantly in recent years, driven by technological advancements and changing consumer expectations. Businesses that prioritize exceptional customer experiences are more likely to retain loyal customers and attract new ones. This blog post explores some of the most innovative customer service practices that have emerged in recent times.

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Innovation Customer Service Social Media Customer Service Representative 52

CSM Magazine

DECEMBER 3, 2024

Unlock the full potential of your affiliate marketing efforts with the Pocket Option affiliate panel. This powerful tool lets you track your performance, optimize your campaigns, and make data-driven decisions that boost your earnings. With the support of the Pocket Option affiliate program, you can refine your strategies and increase your revenue. How to Get Started with Pocket Option Affiliate Registration The Pocket Option Affiliate Program is an easy and lucrative way to start earning money

e-support 52

e-support Social Media Advertising Banking 52

NobelBiz

DECEMBER 3, 2024

Forecasting in call centers helps today’s contact centers achieve high efficiency and customer satisfaction while keeping running costs low. Call centers predict future call volumes and other metrics so demand can be better met and good service levels can be maintained with optimized resources. This article will discuss why forecasting is vital these days.

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Call Center Average Handle Time Contact Center First Call Resolution 52

CSM Magazine

DECEMBER 3, 2024

Wordwatch , an industry expert in compliance archiving and records management solutions, has today announced that Verint , The CX Automation Company, has joined its partnership programme. Verint has joined the Wordwatch Partner Programme , enabling Verint to expand its financial compliance capabilities to interactions from legacy recording systems.

Communication 52

Communication Data Management Financial 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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DCX

DECEMBER 3, 2024

Inspiration, education, and coaching for customer-obsessed leaders. A new eCourse for CX professionals who lead, manage, or simply want to be heard—this is your playbook for building unshakable influence. Order Now —Welcome to the DCX Newsletter— Alright, let's shake things up a bit this week. Think back to a time when you heard, 'That's impossible.

Customer Experience 52

Customer Experience Exercises Transportation Entertainment 52

CSM Magazine

DECEMBER 3, 2024

Why do players make the choices they do when gaming or betting? A variety of psychological factors heavily influence player behaviour. From the thrill of risk-taking to social influences and cognitive biases, these factors play a key role in shaping the gaming experience. In this article, we’ll explore the primary psychological drivers behind player behaviour and how understanding them can lead to more mindful, enjoyable gaming.

Study 52

Study Engagement Examples System 52

MiaRec

DECEMBER 3, 2024

Did you know that only 21% of sales calls result in a win, and up to 60% of sales interactions end in indecision? While these facts might be surprising, they also show that there is a lot of room for improvement when it comes to sales performance. This is where AI Insights come in.

Sales 52

Sales Interaction 52

CSM Magazine

DECEMBER 3, 2024

In recent years, the global landscape of gambling has shifted dramatically. What was once confined to shady back rooms or limited to a few legal hubs has become a widespread and legitimate industry. Many nations and states are embracing legalized gambling as a way to boost economies and provide entertainment. Yet, this rise has sparked heated debates.

Entertainment 52

Entertainment Case Study Government Financial 52

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Brandwatch CX

DECEMBER 3, 2024

Maximize your Facebook engagement with effective scheduling techniques. Discover practical tips to boost your posts' visibility and interaction. Read more!

How To 52

How To Tips Interaction Engagement 52

CSM Magazine

DECEMBER 3, 2024

In today’s fast-paced world, delivering exceptional customer service requires more than just a great team. The right tools can transform how your support operates, making it faster, smarter, and more efficient for businesses using Zendesk. The platform’s rich ecosystem of integrations offers endless opportunities to optimize workflows and delight customers.

Customer Experience 52

Customer Experience Video Exceptional Customer Service Omni-Channel 52

Brandwatch CX

DECEMBER 3, 2024

Discover how Brandwatch’s React Score can help you dig deeper into consumer sentiment drivers and really understand what’s triggering consumer emotions.

Brands 52

Brands Consumers 52

CSM Magazine

DECEMBER 3, 2024

You heard it here first: mobile optimization is essential to the success of any digital marketing strategy. With more people than ever browsing, shopping, and engaging with content on handheld devices, businesses must prioritize creating websites and content that captures and retains this audience. A mobile-friendly experience not only enhances user satisfaction but also boosts search engine rankings and conversions.

Marketing 52

Marketing User Experience Tips Course 52

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

Connections

Zonka Feedback

DECEMBER 3, 2024

Master patient journey mapping to enhance healthcare services and patient satisfaction. Learn practical strategies in our essential guide. Read now!

Customer Journeys 52

Customer Journeys Healthcare Strategy 52

CSM Magazine

DECEMBER 3, 2024

In a world that’s more interconnected than ever, customer service has transformed. It’s no longer about merely resolving issues; it’s about building relationships across borders, languages, and cultures. This is where cultural intelligence (CQ) steps in—a vital competency that allows businesses to connect authentically with a global audience. Without CQ, even the best intentions can lead to misunderstandings, customer dissatisfaction, or even brand damage.

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Culture Customer Service Net Promoter Score Customer Satisfaction 52

Brandwatch CX

DECEMBER 3, 2024

Learn how to easily share your videos on YouTube with simple steps. Start posting today and connect with your audience! Read the article now.

How To 52

How To Video Connections 52

CSM Magazine

DECEMBER 3, 2024

The field of artificial intelligence (AI) has quickly emerged as a driver of progress, in various sectors and industries today. While businesses can leverage AI to automate customer service tasks, optimize their operations and make predictions it’s important to note that AI solutions are not universally applicable.To truly benefit from AIs value driven companies must adopt approaches that align with their specific needs and objectives.

Competitive Advantage 52

Competitive Advantage Consulting e-support Analysis 52

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Happy or Not

DECEMBER 3, 2024

Designing an effective survey is crucial for gathering reliable data that reflects your target audience’s true opinions and experiences. Whether you’re an academic researcher, a marketing professional, or looking to gain insights into a topic, creating a good survey questionnaire involves more than just writing questions. In this article, you’ll learn how to create a good survey by focusing on 15 quick and easy tips, covering everything from writing good survey questions to

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Survey Tips How To Feedback 36

CSM Magazine

DECEMBER 3, 2024

Vitalik Buterin, the co-founder of Ethereum and a prominent figure in the blockchain industry, posted something new on his blog – Making Ethereum Alignment Legible – sketching a vision for integrating various developments to prevent fragmentation within the community. He wants projects that run on or are compatible with Ethereum to follow the network’s core values, that is, neutrality, censorship resistance, openness, data ownership, and near-unbreakable security.

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Government Financial Roadmap Technology 52

Forrester's Customer Insights

DECEMBER 3, 2024

What Happened? The announcement and abrupt nature of Intel CEO Pat Gelsinger’s retirement leaves many questions. What does this mean for Intel’s turnaround plan? Who is Intel going to get to tackle this complex situation? How is it going to impact Intel going forward? And how will it impact Intel’s partners and customers?

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Customers Technology Strategy 26