InMoment XI
DECEMBER 9, 2024
Winter 2024 is heating up the CX landscape! Generative AI is making waves, societal shifts are redefining expectations, and customer experience design is evolving beyond transactions into transformative journeys. CX leaders face a thrilling challenge: staying ahead in a rapidly changing world. Lets dive into the hottest trends and their implications for experience improvement.
AWS Machine Learning
DECEMBER 9, 2024
With access to a wide range of generative AI foundation models (FM) and the ability to build and train their own machine learning (ML) models in Amazon SageMaker , users want a seamless and secure way to experiment with and select the models that deliver the most value for their business. In the initial stages of an ML project, data scientists collaborate closely, sharing experimental results to address business challenges.
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ShepHyken
DECEMBER 9, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is survey fatigue? How can negative feedback act as a valuable tool in preventing customer churn? Why should companies prioritize genuine feedback over high survey scores? What are the best practices for creating effective and concise customer surveys?
CSM Magazine
DECEMBER 9, 2024
Customer experience can literally make or break a business, so it’s alarming that a number of UK companies remain tethered to legacy contact centre systems. James Hughes, Group Head of Solutions at Sabio, explains. But what’s even more concerning is that those who’ve made the leap to cloud solutions aren’t necessarily reaping the promised rewards.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
ShepHyken
DECEMBER 9, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a businesss most crucial operations in 2024, customer service would probably be among the most important ones.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Blueshift
DECEMBER 9, 2024
Managing multiple channels in e-commerce can be complex, especially when trying to deliver consistent, personalized experiences across every customer touchpoint. Brands today must connect with customers through multiple platforms including email, social media, mobile apps, and websites. However, without a unified strategy, this can quickly lead to fragmented messaging, missed opportunities, and a disjointed customer journey.
Optimove
DECEMBER 9, 2024
Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Gamification has evolved from a buzzword into a cornerstone of player engagement strategies. With the rise of AI-orchestrated gamification, iGaming and sports betting operators are now equipped to deliver hyper-personalized, dynamic experiences. By seamlessly integrating gamification elements with CRM data, marketers can boost retention, increase customer lifetime value, and create loyal communities.
Happy or Not
DECEMBER 9, 2024
Retaining customers is essential for business growth. At HappyOrNot, we understand that the key to boosting customer retention is effectively using feedback analytics. Feedback insights help craft a customer retention strategy that keeps loyal customers happy as well as attracts new ones. A strong retention program reduces customer churn and maximizes each customer relationship’s value, ultimately increasing profitability.
Zonka Feedback
DECEMBER 9, 2024
Were thrilled to introduce the Zonka Feedback Partnership Program , created to empower businesses, agencies, and technology providers to transform customer experience (CX) and drive shared growth.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Uplight
DECEMBER 9, 2024
Applying data science and user-centric design to raise the IQ of smart thermostat demand response. Our grid planners and network operators dont trust demand response, and they dont count on it. Because to them its not real. Coming from a program manager overseeing a smart thermostat portfolio that regularly delivers over 70 MW of load Read More The post How Predictable is Your Load Flexibility?
Forrester's Customer Insights
DECEMBER 9, 2024
Using SEI tools, dev leaders can optimize their software development processes while improving the developer experience. The market growth in SEI tools directly corresponds to the explosive use of genAI TuringBots, commonly referred to as copilots for software development.
CSM Magazine
DECEMBER 9, 2024
Artificial Intelligence is evolving, and Agentic AI is its next major leap. Unlike today’s AI, which follows predefined instructions, Agentic AI takes initiative. It thinks, plans, and acts independently to achieve goals. The demand for Agentic AI isnt just growingit’s skyrocketing. Businesses across industries are clamoring for solutions that reduce human oversight while boosting efficiency and innovation.
The DiJulius Group
DECEMBER 9, 2024
Be A Warrior in Business In this episode, John welcomes NIP & RITA SINGH, founders of S&A Consulting Group, a global resource management consulting company, and most recently, best-selling authors of a brand new book, Be A Warrior In Business: How To Develop Resilient Organizations and Teams Learn: What it means to Be A. Read Full Article The post 188: Be A Warrior In Business appeared first on The DiJulius Group.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Uplight
DECEMBER 9, 2024
Applying data science and user-centric design to raise the IQ of smart thermostat demand response. Our grid planners and network operators dont trust demand response, and they dont count on it. Because to them its not real. Coming from a program manager overseeing a smart thermostat portfolio that regularly delivers over 70 MW of load Read More The post How Firm is Your [Load] Flexibility?
CSM Magazine
DECEMBER 9, 2024
Bitcoin was released in 2009 by Satoshi Nakamoto, and since that time, it has become a game-changer for the financial landscape, as it reduces the influence of banks and governments. This is the main reason why people, investors, and companies want to buy Bitcoin online. The original goal of Bitcoin was to be used for everyday payments, and although individuals have started to utilize it for that purpose, we still need to wait a long way until Bitcoin has widespread adoption.
Forrester's Customer Insights
DECEMBER 9, 2024
Omnicom Group and Interpublic Group (IPG) announced their intentionto merge to form the largest global agency holding company. Executives indicate that they anticipate closing the deal in the second half of 2025.
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