CSM Magazine

DECEMBER 18, 2024

Customer service is an essential element for companies working in the lending industry. Establishing long-lasting relationships with clients is paramount to growing a successful and profitable business. Whenever people are looking for lenders, they always seek a company with the best customer reviews. Those reviews are the product of excellent services provided by the lender and the customer care team that welcomed the client and guided them through the whole process.

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Trends Customer Service Banking Financial 52

InMoment XI

DECEMBER 18, 2024

Contact centers play a significant role in customer experience management. They provide a central platform for handling customer interactions across various channels. Customers expect quick and seamless support when they pick up the phone or type an email. 71% of customers expect personalized communication, and 76% are frustrated if contact centers cant meet these expectations.

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Contact Center Customer Satisfaction ROI Virtual Agent 195

ECXO

DECEMBER 18, 2024

Hannukah 2024 The ECXO Wishes You a Season of Light and Joy! Merry Christmas , Happy Hanukkah , and an Amazing Start to 2025! To all of you celebrating Christmas and Hanukkah , we extend our warmest wishes for joy, connection, and peace. May these celebrations fill your hearts with light, your homes with laughter, and your paths with hope for a brighter future.

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Connections Customer Experience Customers 156

Interactions

DECEMBER 18, 2024

Back in late September, I had the opportunity to speak on an expert panel at the CX Innovation Summit, down in Naples, Florida. While weathering Tropical Storm Helene with many other industry leaders, I joined Jeffery Carson, Vice President of Journey Analytics & Operations at Synchrony , and Neel Sen, Director of Consumer Product Innovation at Verizon on stage to discuss the future of customer experience in contact centers.

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Innovation Self Service Engagement Effort Score 62

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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AWS Machine Learning

DECEMBER 18, 2024

Many enterprise customers across various industries are looking to adopt Generative AI to drive innovation, user productivity, and enhance customer experience. Generative AIpowered assistants such as Amazon Q Business can be configured to answer questions, provide summaries, generate content, and securely complete tasks based on data and information in your enterprise systems.

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Knowledge Base Connections Groups Data 59

SurveySensum

DECEMBER 18, 2024

NPS aims to unravel customers sentiments. You can receive a score of 35 or 50 or 63 which determines how happy or unhappy your customers are. But how can you know if it is a good or bad NPS score ? Scroll down and find out. But for that, we must first understand what NPS is and how NPS is calculated. Net Promoter Score Defined Net Promoter Score (NPS) is a widely used CX metric that measures customer loyalty and satisfaction by gauging how likely customers are to recommend a company, product, or

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Net Promoter Score NPS Effort Score Survey 52

Gainsight

DECEMBER 18, 2024

Your Sales team has just closed a major deal. Your Sales team rings the gong, and CRM lights up with the detailscontact information, deal value, and the goals your new customer hopes to achieve. Its a moment of celebration. But now what? For many businesses, a CRMs role quickly diminishes once the deal is done. The baton gets passed to Professional Services and Customer Success.

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CRM Customer Journeys Sales Customer relationships 52

AWS Machine Learning

DECEMBER 18, 2024

This post is co-written with Marta Cavalleri and Giovanni Germani from Fastweb , and Claudia Sacco and Andrea Policarpi from BIP xTech. AIs transformative impact extends throughout the modern business landscape, with telecommunications emerging as a key area of innovation. Fastweb , one of Italys leading telecommunications operators, recognized the immense potential of AI technologies early on and began investing in this area in 2019.

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Telecommunications Training Resources Innovation 74

Centercode

DECEMBER 18, 2024

A recap of this years top podcast takeaways on user testing, product development, and innovation.

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Innovation 52

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

Brandwatch CX

DECEMBER 18, 2024

Discover key LinkedIn analytics that can elevate your professional presence. Learn how to measure impact and optimize your strategy read the article now!

Analytics 52

Analytics Metrics Measurement Strategy 52

Optimove

DECEMBER 18, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This blog delivers nine actionable insights for marketing executives at LATAM iGaming on leveraging data-driven marketing strategies to scale and compete effectively. It draws lessons from Europe’s advanced operators to help LATAM marketers optimize player engagement, improve retention, and ensure relevance through personalized campaigns.

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Gamification Sports Loyalty Programs Omni-Channel 52

Northridge Group

DECEMBER 18, 2024

“For organizations that are aware of these challenges, consultants can serve as a validating partner, providing objective confirmation of what internal leaders suspect and giving them the confidence to move forward with solutions.” Joni Arison Tweet Googles cloud infrastructure business has whats known as a follow-the-sun approach to customer support.

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Contact Center Consulting Groups Report 52

Forrester's Customer Insights

DECEMBER 18, 2024

Within three years, agentic AI will impact every area of the business for both buyer and seller, transforming human and nonhuman interactions throughout the purchasing journey and post-sale customer experience. At this years B2B Summit North America, youll learn how to gain value from this powerful tech.

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B2B Sales Interaction Customer Experience 26

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

CSM Magazine

DECEMBER 18, 2024

Great tools make great success stories, and thats especially true when it comes to finding the right platform to build your online gambling business on. Dreaming of a standout online casino? The NuxGame casino platform software provider is your ticket to the top. You may be starting fresh or upgrading in either case, this platform simplifies the process with intuitive features and sharp designs.

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Software Meeting Industry Entertainment 52

Forrester's Customer Insights

DECEMBER 18, 2024

Skoda and Volkswagen are the latest vehicle manufacturers who have had vulnerabilities discovered in their cars that could allow malicious actors to execute code remotely and the exploits can range from tracking GPS coordinates and speed data to recording conversations in the car via the in-cabin microphone and if skilled enough, control functions like stop […]

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Data Automotive Trends 29

Forrester's Customer Insights

DECEMBER 18, 2024

The data clean room market is a bit of an anomaly: It’s both an established and emerging market. A vast majority of B2C marketers use data clean rooms: In Forresters Q4 2024 B2C Marketing CMO Pulse Survey, 90% of respondents say they use a data clean room for marketing use cases today.

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Data B2C Survey Marketing 26

Forrester's Customer Insights

DECEMBER 18, 2024

Earlier this month, we wrapped up Forresters India Predictions 2025 event. I look forward to this event every year, and this year was no exception. This years event for India saw record turnout, with over 350 participants across three cities in India including marketing and tech leaders.

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B2B Marketing Engagement Technology 29

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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