CSM Magazine
MAY 8, 2024
As advancements in artificial intelligence proceed at a breakneck pace, attitudes toward the use of AI are changing just as quickly. While fear and uncertainty over its effect on jobs and the future of societies persist, a growing number of organizations are intrigued by the idea that AI could allow them to offer consistent, always-on customer service more cost effectively.
Clarivate
MAY 8, 2024
Discover how the Web of Science Research Intelligence platform will revolutionize research evaluation by driving responsible innovation and demonstrating societal impact. At Clarivate , we recognize the pivotal role that research plays in shaping the future. That’s why we’re excited to announce the development of Web of Science Research Intelligence , a next-generation software solution powered by AI that will empower researchers to accelerate breakthroughs and research institutions to better me
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
AWS Machine Learning
MAY 8, 2024
The telecommunications industry is more competitive than ever before. With customers able to easily switch between providers, reducing customer churn is a crucial priority for telecom companies who want to stay ahead. To address this challenge, Dialog Axiata has pioneered a cutting-edge solution called the Home Broadband (HBB) Churn Prediction Model.
Team Support
MAY 8, 2024
TeamSupport is excited to announce the launch of its newest release, Status Approval Workflow—the first release in a series of workflow options that will be available in TeamSupport in the coming year. TeamSupport currently allows any user within an organization to update the status of a ticket, but in some cases, these actions need to be signed off or approved by a specific team member.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
AWS Machine Learning
MAY 8, 2024
Amazon SageMaker JumpStart provides a suite of built-in algorithms , pre-trained models , and pre-built solution templates to help data scientists and machine learning (ML) practitioners get started on training and deploying ML models quickly. You can use these algorithms and models for both supervised and unsupervised learning. They can process various types of input data, including image, text, and tabular.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Optimove
MAY 8, 2024
Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.
Adrian Swinscoe
MAY 8, 2024
Today’s interview is with Zig Serafin, CEO at Qualtrics, the leading Experience Management software provider. I spoke to Zig at Qualtrics’ recent X4 event in Salt […] The post If you aren’t fixing the bigger picture, then you are just putting a band-aid on the problem – Interview with Zig Serafin of Qualtrics first appeared on Adrian Swinscoe.
2020 Research
MAY 8, 2024
Key Takeaways Despite the perception that a significant portion of healthcare research and development is dedicated to women’s health, the reality is that only a small percentage of investments are focused on addressing the numerous challenges and conditions specific to women. The findings also emphasize the necessity for accurate and accessible information about the prevalence of different types of cancers among women to dispel these misconceptions.
Uplight
MAY 8, 2024
Last week, we hosted our inaugural Illuminate Executive Forum, gathering approximately 30 utility and clean energy ecosystem executives from the U.S., Canada, and Asia, with the Uplight team in Chicago. Attendees included senior utility leaders responsible for customer and digital transformation, technology, and innovation at AES, Alliant, AvanGrid, Exelon, National Grid, Portland General Electric, CLP Read More The post Crazy, Dangerous, Obvious at Uplight’s Illuminate Executive Forum app
Advertisement
In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
CSM Magazine
MAY 8, 2024
In the dynamic world of customer service, where the human touch can be the linchpin of customer loyalty, identifying and nurturing the right personality traits in your team members is crucial. When you handpick your customer service team based on their individual personalities as much as their skills, you’re onto something big. Better experiences lead to happier clients which naturally sets any company on a winning streak.
VDS
MAY 8, 2024
Genesys is introducing a new way for businesses to access and utilize their suite of advanced AI solutions. Beginning May 2, 2024, the AI Experience is available through a token-based model, offering customers more flexibility in how they manage and allocate their use of predictive routing, predictive engagement, bot solutions, and agent assistance.
Magellan Solutions
MAY 8, 2024
AreGet ready to have your mind blown by IT services examples! With the booming IT outsourcing market set to hit a massive US$512.50 billion in revenue by 2024, companies are turning to external experts for innovative solutions that give them a serious competitive advantage. Businesses rely heavily on IT services to streamline operations, increase efficiency, and accelerate growth.
CSM Magazine
MAY 8, 2024
Today, especially with the risks posed by scammers and fraudsters on the web, crafting a robust customer service charter with legal security can be quite intricate. It will, for certain, involve several pivotal steps so charter management can be somehow relieved, not only of safety but of compliance, as well. In this guide, you’ll find some actionable insights tailored to experts in the field.
Advertisement
What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
The DiJulius Group
MAY 8, 2024
Revolutionize your customer interactions and presentation skills on a path to service excellence. Picture a world where artificial intelligence redefines our potential and empowers customer service agents. In this episode of The Customer Service Revolution, we reveal how AI liberates and uplifts the spirit of service, turning every customer interaction into an opportunity for extraordinary.
Forrester's Customer Insights
MAY 8, 2024
IHH Healthcare Singapore wins Forrester’s 2024 APAC Customer-Obsessed Enterprise Award, which recognizes organizations that are delivering outstanding customer experiences to accelerate business outcomes.
Clarivate
MAY 8, 2024
A glance at the 2023 and early 2024 life science dealmaking environment shows fewer, but higher-value, transactions. Life science companies are demonstrating their willingness to splash out to build portfolio depth in key areas but remain selective about their partnership decisions in the wake of uncertainty around the impending patent cliff, globally high interest rates, geopolitical tensions and the medication pricing impact of the recently enacted Inflation Reduction Act (IRA) in the U.S.
Forrester's Customer Insights
MAY 8, 2024
Today, Boomi announced two acquisitions. The first is federated API management startup APIIDA. The other is TIBCO’s Mashery API management. This should come as no surprise to those who follow Boomi. Last year, its CEO made it clear he wants the company to become a leader in API management.
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.
CSM Magazine
MAY 8, 2024
As the digital marketplace keeps growing, standout customer service is what really helps businesses keep and attract more customers. Some stores have set the bar high, not only meeting but exceeding customer expectations, and their efforts have not gone unnoticed. From industry honors to enthusiastic nods from patrons, excellence in client service is clearly what sets these ten establishments apart. 1.
Expert insights. Personalized for you.
52 
Let's personalize your content