CSM Magazine
MAY 8, 2024
As advancements in artificial intelligence proceed at a breakneck pace, attitudes toward the use of AI are changing just as quickly. While fear and uncertainty over its effect on jobs and the future of societies persist, a growing number of organizations are intrigued by the idea that AI could allow them to offer consistent, always-on customer service more cost effectively.
Clarivate
MAY 8, 2024
Discover how the Web of Science Research Intelligence platform will revolutionize research evaluation by driving responsible innovation and demonstrating societal impact. At Clarivate , we recognize the pivotal role that research plays in shaping the future. That’s why we’re excited to announce the development of Web of Science Research Intelligence , a next-generation software solution powered by AI that will empower researchers to accelerate breakthroughs and research institutions to better me
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Bill Quiseng
MAY 8, 2024
The customer is not always right. But the customer is ALWAYS YOUR customer. Listen intently, respond empathetically, apologize, and do whatever it takes to resolve the problem, even if it means having to go with your customer to your competitor. Contrary to popular customer service mantras, when all alternatives don’t work, DON’T fire the customer.
Team Support
MAY 8, 2024
TeamSupport is excited to announce the launch of its newest release, Status Approval Workflow—the first release in a series of workflow options that will be available in TeamSupport in the coming year. TeamSupport currently allows any user within an organization to update the status of a ticket, but in some cases, these actions need to be signed off or approved by a specific team member.
Speaker: Jay Allardyce
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Adrian Swinscoe
MAY 8, 2024
Today’s interview is with Zig Serafin, CEO at Qualtrics, the leading Experience Management software provider. I spoke to Zig at Qualtrics’ recent X4 event in Salt […] The post If you aren’t fixing the bigger picture, then you are just putting a band-aid on the problem – Interview with Zig Serafin of Qualtrics first appeared on Adrian Swinscoe.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
2020 Research
MAY 8, 2024
Key Takeaways Despite the perception that a significant portion of healthcare research and development is dedicated to women’s health, the reality is that only a small percentage of investments are focused on addressing the numerous challenges and conditions specific to women. The findings also emphasize the necessity for accurate and accessible information about the prevalence of different types of cancers among women to dispel these misconceptions.
Uplight
MAY 8, 2024
Last week, we hosted our inaugural Illuminate Executive Forum, gathering approximately 30 utility and clean energy ecosystem executives from the U.S., Canada, and Asia, with the Uplight team in Chicago. Attendees included senior utility leaders responsible for customer and digital transformation, technology, and innovation at AES, Alliant, AvanGrid, Exelon, National Grid, Portland General Electric, CLP Read More The post Crazy, Dangerous, Obvious at Uplight’s Illuminate Executive Forum app
CSM Magazine
MAY 8, 2024
In the dynamic world of customer service, where the human touch can be the linchpin of customer loyalty, identifying and nurturing the right personality traits in your team members is crucial. When you handpick your customer service team based on their individual personalities as much as their skills, you’re onto something big. Better experiences lead to happier clients which naturally sets any company on a winning streak.
The DiJulius Group
MAY 8, 2024
Revolutionize your customer interactions and presentation skills on a path to service excellence. Picture a world where artificial intelligence redefines our potential and empowers customer service agents. In this episode of The Customer Service Revolution, we reveal how AI liberates and uplifts the spirit of service, turning every customer interaction into an opportunity for extraordinary.
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.
CSM Magazine
MAY 8, 2024
Today, especially with the risks posed by scammers and fraudsters on the web, crafting a robust customer service charter with legal security can be quite intricate. It will, for certain, involve several pivotal steps so charter management can be somehow relieved, not only of safety but of compliance, as well. In this guide, you’ll find some actionable insights tailored to experts in the field.
Forrester's Customer Insights
MAY 8, 2024
IHH Healthcare Singapore wins Forrester’s 2024 APAC Customer-Obsessed Enterprise Award, which recognizes organizations that are delivering outstanding customer experiences to accelerate business outcomes.
CSM Magazine
MAY 8, 2024
As the digital marketplace keeps growing, standout customer service is what really helps businesses keep and attract more customers. Some stores have set the bar high, not only meeting but exceeding customer expectations, and their efforts have not gone unnoticed. From industry honors to enthusiastic nods from patrons, excellence in client service is clearly what sets these ten establishments apart. 1.
Forrester's Customer Insights
MAY 8, 2024
Today, Boomi announced two acquisitions. The first is federated API management startup APIIDA. The other is TIBCO’s Mashery API management. This should come as no surprise to those who follow Boomi. Last year, its CEO made it clear he wants the company to become a leader in API management.
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
AWS Machine Learning
MAY 8, 2024
The telecommunications industry is more competitive than ever before. With customers able to easily switch between providers, reducing customer churn is a crucial priority for telecom companies who want to stay ahead. To address this challenge, Dialog Axiata has pioneered a cutting-edge solution called the Home Broadband (HBB) Churn Prediction Model.
Magellan Solutions
MAY 8, 2024
AreGet ready to have your mind blown by IT services examples! With the booming IT outsourcing market set to hit a massive US$512.50 billion in revenue by 2024, companies are turning to external experts for innovative solutions that give them a serious competitive advantage. Businesses rely heavily on IT services to streamline operations, increase efficiency, and accelerate growth.
AWS Machine Learning
MAY 8, 2024
Amazon SageMaker JumpStart provides a suite of built-in algorithms , pre-trained models , and pre-built solution templates to help data scientists and machine learning (ML) practitioners get started on training and deploying ML models quickly. You can use these algorithms and models for both supervised and unsupervised learning. They can process various types of input data, including image, text, and tabular.
Clarivate
MAY 8, 2024
A glance at the 2023 and early 2024 life science dealmaking environment shows fewer, but higher-value, transactions. Life science companies are demonstrating their willingness to splash out to build portfolio depth in key areas but remain selective about their partnership decisions in the wake of uncertainty around the impending patent cliff, globally high interest rates, geopolitical tensions and the medication pricing impact of the recently enacted Inflation Reduction Act (IRA) in the U.S.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
VDS
MAY 8, 2024
Genesys is introducing a new way for businesses to access and utilize their suite of advanced AI solutions. Beginning May 2, 2024, the AI Experience is available through a token-based model, offering customers more flexibility in how they manage and allocate their use of predictive routing, predictive engagement, bot solutions, and agent assistance.
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