Win the Customer

DECEMBER 21, 2024

The modern customer expects personalized, seamless, and proactive experiences. As a product manager, you’re tasked with delivering on these expectations while navigating the complexities of a rapidly evolving technological landscape. Artificial intelligence (AI) offers a powerful toolkit to achieve these goals, enabling you to anticipate customer needs, personalize interactions, and deliver proactive support. 1.

Social Media 59

Social Media Roadmap Return on Investment Chatbots 59

CSM Magazine

DECEMBER 21, 2024

Microsoft has introduced multilingual autonomous voice agents using Copilot Studio, a significant advancement in their AI capabilities. The voice agents are designed to handle multiple languages effortlessly, requiring just a simple configuration. This ensures that business logic and integrations remain consistent across different languages, streamlining the deployment process for companies operating in multilingual environments.

Contact Center 52

Contact Center Customer Service Representative User Experience Customer Satisfaction 52

Zonka Feedback

DECEMBER 21, 2024

The results are in, and they tell a story of successZonka Feedback proudly claims 24 G2 badges for Winter 2025, solidifying our position as a trusted leader in Experience Management and Feedback Analytics.

Feedback 98

Feedback Report Analytics Management 98

customer sure

DECEMBER 21, 2024

What Is Customer Retention? Customer retention is the practice of keeping your customers loyal and engaged over the long term. Its about building trust, delivering consistent value, and strengthening partnerships that last. Retained customers spend more, cost less to maintain, and help drive growth through referrals and advocacy If youre starting a new VoC project and want to avoid rookie errors, understanding retention is essential.

Customer Retention 62

Customer Retention B2B Feedback Metrics 62

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Roadmap

CSM Magazine

DECEMBER 21, 2024

Enghouse Holdings UK Limited, a subsidiary of Enghouse Systems Limited, has acquired Aculab PLC, a provider of communication and AI software solutions. Aculab offers a range of solutions including a communications platform as a service (CPaaS), AI-driven technologies, voice and face biometrics, gateways, and media processing products. The acquisition expands Enghouse’s gateway business, adds a CPaaS solution, and includes AI-enabled products in their portfolio.

Telecommunications 52

Telecommunications Contact Center Healthcare Innovation 52