Beyond Philosophy
OCTOBER 17, 2024
Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Getting customers to leave feedback is a challenge. However, that feedback is essential to managing your experience. So, what’s the secret here? An expert told me this: do it immediately, keep it fast, and keep it simple.
ECXO
OCTOBER 17, 2024
The Critical Nature of Customer Experience in Medical Devices: Why Perfection is the Only Option In the medical devices industry, encompassing leaders like Medtronic, Abbott, Johnson & Johnson, and innovative players like Tandem, maintaining a flawless customer experience is not just a priority—it’s a necessity. Unlike other industries, where a lapse in service may cause inconvenience, in healthcare, it can mean the difference between life and death.
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InMoment XI
OCTOBER 17, 2024
Understanding customer expectations and behaviors is crucial to delivering consistent value and accomplishing key business metrics. In fact, 66% of customers expect companies to understand their needs. With the help of the tried-and-tested customer feedback questionnaire, businesses can take the first step toward boosting satisfaction, retention, and brand reputation.
TechSee
OCTOBER 17, 2024
In the rapidly evolving landscape of customer experience (CX), businesses are constantly seeking innovative ways to enhance efficiency, reduce costs, and foster customer loyalty. The integration of visual service and AI has emerged as a powerful solution, revolutionizing how companies interact with their customers and streamline their operations. Here, we will explore the transformative impact of visual service and AI, drawing insights from real-world examples and highlighting key strategies for
Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified
Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.
AWS Machine Learning
OCTOBER 17, 2024
With the advent of generative AI and machine learning, new opportunities for enhancement became available for different industries and processes. During re:Invent 2023, we launched AWS HealthScribe , a HIPAA eligible service that empowers healthcare software vendors to build their clinical applications to use speech recognition and generative AI to automatically create preliminary clinician documentation.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
AWS Machine Learning
OCTOBER 17, 2024
Given the volume of meetings, interviews, and customer interactions in modern business environments, audio recordings play a crucial role in capturing valuable information. Manually transcribing and summarizing these recordings can be a time-consuming and tedious task. Fortunately, advancements in generative AI and automatic speech recognition (ASR) have paved the way for automated solutions that can streamline this process.
Feedbackly
OCTOBER 17, 2024
No one can help you steer your business in the right direction more than your customers, and that’s why their feedback is so important. Gathering feedback regularly and having a good feedback management platform can help brands understand where they stand in the market and what needs to be improved. Customer feedback is vital for enhancing customer experience and offering a seamless buying journey for your clients.
Clarivate
OCTOBER 17, 2024
The Alethea Instructor Assistant is an AI-driven tool designed to streamline the creation of reading assignments for instructors. Guiding questions can boost student engagement with reading materials and foster critical thinking skills. Now available within Alethea , the Instructor Assistant enables educators to easily generate effective questions that bring reading assignments to life, seamlessly integrating into existing learning management system workflows.
Forrester's Customer Insights
OCTOBER 17, 2024
Every year for the last 26 years, Forrester has convened its Board of Clients — a group of clients (pic to the left) who advise us on our strategy, new products, and research agenda.
Advertiser: ZoomInfo
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
AWS Machine Learning
OCTOBER 17, 2024
Amazon SageMaker Studio is the latest web-based experience for running end-to-end machine learning (ML) workflows. SageMaker Studio offers a suite of integrated development environments (IDEs), which includes JupyterLab , Code Editor , as well as RStudio. Data scientists and ML engineers can spin up SageMaker Studio private and shared spaces , which are used to manage the storage and resource needs of the JupyterLab and Code Editor applications, enable stopping the applications when not in use t
Thematic
OCTOBER 17, 2024
Between 80-90% of the world’s data is unstructured. That includes customer reviews, social media posts, chat messages, and emails. Making sense of this data can be challenging, especially when you factor in jokes, sarcasm, and other complexities of human language. Sentiment analysis tools help turn this messy data into clear insights, revealing how people actually feel.
Clarivate
OCTOBER 17, 2024
In-licensing and acquisitions are fast tracks for pharmaceutical companies to access groundbreaking technologies and assets that will drive the next generation of transformative patient treatments. Dealmaking is not a trivial process. Audience members during the recent Clarivate webinar Emerging Deal Trends in Biotech and Pharma identified three of the biggest challenges they face when securing deals.
CSM Magazine
OCTOBER 17, 2024
In today’s evolving business environment, effectively handling contracts is more important than before. The emergence of contract review intelligence has brought about a change in the way contracts are managed by organizations. This innovative technology does not only save time but also improves precision, minimizes mistakes made by humans and ensures adherence to regulations.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Clarivate
OCTOBER 17, 2024
Artificial intelligence (AI) already enhances a range of legal processes. From contract and due diligence reviews to e-discovery and legal research, early adopters of AI have seen undeniable benefits in speed, accuracy and efficiency. Today, AI promises many of the same benefits in the context of patent preparation and prosecution. However, between the decision to invest in AI-assisted patent drafting software and achieving a positive return on investment, a lot of hype and mischaracterization c
Clarivate
OCTOBER 17, 2024
Healthcare delivery has not been the hottest topic on the campaign trail this election season, despite sharp policy differences between the candidates and parties. However, issues such as drug pricing, the Affordable Care Act, Medicare, M&A and telehealth are still worth watching as significant changes could be on the horizon regardless of who wins in November.
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