eglobalis

OCTOBER 30, 2024

As organizations aim to boost productivity, engagement and overall satisfaction, AI technologies are becoming essential tools The Gist AI boosts productivity. AI tools enable faster, more efficient service delivery, enhancing employee satisfaction and customer experience. Faster hiring process. Leveraging AI cuts recruitment time by half, ensuring quicker staffing with quality candidates for better service continuity.

Employee Experience 404

Employee Experience Customer Experience Employee Engagement Telecommunications 404

InMoment XI

OCTOBER 30, 2024

Did you know that one negative experience is enough for 50% of customers to switch to a competitor? This is especially true in insurance, where customers have diverse preferences and a growing demand for personalized services. There are several best practices, trends, and challenges you need to consider to deliver an exceptional customer experience in insurance.

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195

ECXO

OCTOBER 30, 2024

Reflections on The Matrix: A Journey into the Depths of Customer Experience The Matrix, a groundbreaking film sequence first released in 1999, has captivated audiences with its thought-provoking narrative, stunning visuals, and philosophical undertones. Beyond its surface-level action and sci-fi elements lies a profound commentary on perception, reality, and choice.

Customer Experience 156

Customer Experience Self Service Social Media Consumers 156

BlueOcean

OCTOBER 30, 2024

With global growth expected to remain flat and underwhelming in 2025, it’s clear that caution is in the air. Consumers are spending as hesitantly as businesses. That means customer expectations are high, and only companies that meet them will gain loyal buyers and thrive in the coming years. As your business grows and scales to meet the increasing weight of customer demands, decisions must be made – especially when it comes to your customer support operation.

Contact Center 156

Contact Center Comparison Culture Customer Service 156

Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified

Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.

ROI

AWS Machine Learning

OCTOBER 30, 2024

Global Resiliency is a new Amazon Lex capability that enables near real-time replication of your Amazon Lex V2 bots in a second AWS Region. When you activate this feature, all resources, versions, and aliases associated after activation will be synchronized across the chosen Regions. With Global Resiliency, the replicated bot resources and aliases in the second Region will have the same identifiers as those in the source Region.

Chatbots 111

Chatbots Hotels Contact Center Telecommunications 111

The DiJulius Group

OCTOBER 30, 2024

Becoming, and Excelling as, a CXO In this episode, John talks with Debi Bush, Customer Experience Officer (CXO) at Technology Marketing Toolkit (TMT). Debi has revolutionized the experience TMT delivers to their members. Debi is a distinguished graduate of the Customer Experience Executive Academy (class 2022). She has not only helped take TMT to. Read Full Article The post 177: Becoming, and Excelling as, a CXO with Debi Bush appeared first on The DiJulius Group.

Groups 98

Groups Technology Customer Experience Marketing 98

Brandwatch CX

OCTOBER 30, 2024

Social media for business refers to using platforms to engage with customers and drive growth.

Social Media 97

Social Media How To Strategy Engagement 97

Totango

OCTOBER 30, 2024

Key takeaways : 97% of corporate leaders believe customer expansion is the key to driving revenue growth in their organization. But many organizations focus too inward—on internal operational tactics, rather than prioritizing the customer outcomes that drive customer-led growth. To drive customer-led growth, organizations need to assign ownership for expansion, align tactics to value drivers, measure post-sales funnels precisely, streamline communication post-sale, and use automation to create

Roadmap 62

Roadmap Sales Measurement Tips 62

Brandwatch CX

OCTOBER 30, 2024

Here's how to use hashtags on TikTok to get more views and connect with your target audience more effectively on the social media platform.

Social Media 97

Social Media How To Connections 97

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Marketing

Thematic

OCTOBER 30, 2024

Strip away all the fluff, and your organization's success ultimately hinges on one thing—how well your products and services meet your customers' needs, wants, and desires. But unless you actively seek and listen to what they’re saying and analyze customer behavior, your products and services will likely be out of sync with their evolving expectations.

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

Brandwatch CX

OCTOBER 30, 2024

Social media for business refers to using platforms to engage with customers and drive growth.

Social Media 81

Social Media How To Strategy Engagement 81

Inbenta

OCTOBER 30, 2024

At a time when immediate and efficient customer service is paramount, callbots and voicebots are emerging as game-changers. These Conversational AI tools offer round-the-clock service, manage high call volumes effortlessly, and provide personalized customer interactions, all while cutting down on operational costs. Customer service is always in demand.

Wait Times 52

Wait Times CRM System Interaction 52

SurveySensum

OCTOBER 30, 2024

What is the key to creating and delivering personalized experiences that resonate with your customers? Simple – understanding who your customers are, what they expect, and what motivates them. And that’s where customer profile surveys come in! So, what are these surveys? How are they helpful in giving you actionable insights into customer expectations to tailor your products, services, and marketing strategies?

Survey 52

Survey Customer Journeys Groups Loyalty 52

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Retail

Inbenta

OCTOBER 30, 2024

The digital age has ushered in a new era of autonomy, where internet users and employees increasingly prefer to find answers and complete tasks on their own. Digital self-service solutions have emerged as a powerful tool in this context, letting users navigate websites and intranets without needing direct assistance from customer support or HR departments.

Self Service 52

Self Service Chatbots Omni-Channel Customer Satisfaction 52

CSM Magazine

OCTOBER 30, 2024

Brian Niccol, CEO, Starbucks Starbucks’ new CEO, Brian Niccol, has unveiled a plan to address declining sales and improve the customer experience, acknowledging past difficulties in customer interactions. The company reported a third consecutive quarter of declining sales, with North American same-store sales down by 6%. Niccol took the reins with “Back to Starbucks,” a sweepingly simpler menu, easier-to-digest pricing, straight-shooting communication, and a vow to eliminate op

Leadership 52

Leadership Customer Experience Exceptional Customer Service Sales 52

Inbenta

OCTOBER 30, 2024

Natural Language Processing (NLP) bridges the communication gap between humans and machines by interpreting natural language. This article discusses 11 powerful applications of NLP, including automated translation to accurately convey meaning, sentiment analysis for understanding customer intent, and virtual chatbots for better customer interactions.

e-support 52

e-support Virtual Agent Chatbots Self Service 52

Think Customers

OCTOBER 30, 2024

“With great power comes great responsibility.” That proverb may be traced to Voltaire and Spider-Man, but it’s contact center leaders who see the impact data and analytics are already having on the front line — and the obligations that come with it. Forward-thinking leaders who prioritize the customer experience across a wide range of business sectors shared their insights, experiences, and some cautionary tales with CCMA earlier this year.

Contact Center 52

Contact Center Analytics Report Data 52

Advertiser: ZoomInfo

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

Sales

Inbenta

OCTOBER 30, 2024

As the holiday season approaches, businesses are starting to grapple with an overwhelming number of customer requests. Conversational AI solutions help businesses keep their customer service prompt, efficient and continuous, even at the busiest times. The following is an excerpt from our latest white paper, “ Peak Performance: Mastering Customer Service Spikes with AI. ” What makes a good customer experience?

Self Service 52

Self Service Chatbots NPS Tools 52

CSM Magazine

OCTOBER 30, 2024

In today’s competitive market, providing exceptional customer service over the phone is more important than ever. Telesales representatives are often the first point of contact between a company and its customers, making it crucial to leave a positive impression. Here are ten tips to enhance the customer service experience in telesales via sales outsourcing. 1.

Tips 52

Tips Customer Service Customer Experience CRM 52

Help Scout

OCTOBER 30, 2024

Help Scout has officially joined the Shopify Plus Certified App Program! This milestone only deepens our commitment to being a go-to customer support solution for businesses running and growing on Shopify.

Customers 59

Customers 59

CSM Magazine

OCTOBER 30, 2024

Five9 has been recognized by Gartner as a Leader in the Magic Quadrant for CCaaS (Contact Center as a Service) due to its strong Completeness of Vision and Ability to Execute. The Five9 Intelligent CX Platform, powered by Five9 Genius AI, offers a range of solutions aimed at enhancing customer experiences through AI-driven interactions that lead to improved business outcomes.

Contact Center 52

Contact Center Analysis Report Innovation 52

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

Employee Experience

Inbenta

OCTOBER 30, 2024

As the pace of business picks up, meeting customer expectations while delivering timely and accurate information can be a challenge. Semantic clustering, a patented machine learning technology offered by Inbenta , lets companies uncover content gaps and enrich their customer experience.   Here’s something obvious but worth repeating: Customers don’t like it when they can’t find something on your website.

Airlines 52

Airlines User Experience Analysis Groups 52

CSM Magazine

OCTOBER 30, 2024

Freshworks has introduced the Freddy AI Agent, aimed at enhancing customer and employee experiences by resolving service requests. Freddy AI is an autonomous service agent that can be quickly deployed to assist customer support and IT teams in resolving a significant portion of service requests independently. The new product supports rapid deployment, autonomous assistance, multilingual personalized service, and robust security features, learning from existing documentation and websites to provi

Meeting 52

Meeting Innovation Banking Consulting 52

Inbenta

OCTOBER 30, 2024

Effective knowledge management can boost a company’s productivity by up to 40%. Implementing a knowledge management system (KMS) helps streamline information gathering, storage, and sharing across your business. Benefits include quicker access to information, fewer errors, reduced support costs, and happier customers. To choose the right KMS, look for user-friendly features, SEO capabilities, and strong reporting tools, such as those offered by Inbenta’s AI-powered technology.

Self Service 52

Self Service Chatbots System Training 52

CSM Magazine

OCTOBER 30, 2024

Prism+ prioritizes personalized problem-solving and human interaction, exemplified by COO Joseph Tsao’s hands-on approach to addressing customer complaints by visiting their homes. The company’s people-first mentality drives product development decisions based on customer feedback and real-world usage scenarios, leading to innovations like personalized setup assistance for complex TV setups.

Interaction 52

Interaction Customer Service Representative Trends Innovation 52

Advertiser: ZoomInfo

Modern go-to-market teams know it takes more than one email to break through the noise. Multiple touchpoints means more ways to get your pitch right — and, potentially, more ways to be wrong. The good news? Once you know how to write compelling, one-off emails to entice prospective customers, you can easily do the same across a short sequence of emails.

How To

West Monroe

OCTOBER 30, 2024

The accuracy and reliability of data can make or break an organization. Globally, data has grown year-over-year since 2010 and estimates project 181 zettabytes of data to be generated in 2025. And yet bad data is so pervasive that it costs U.S. companies a staggering $3.1 trillion annually. Decisions based on flawed data can steer your business in the wrong direction.

Data 52

Data Analytics Training Tools 52

CSM Magazine

OCTOBER 30, 2024

Quirky Campers, a campervan rental company based in Bristol, has been awarded the ‘CX Team of the Year – SME’ at the UK Customer Experience Awards. The company stood out among competitors like Protein Works, EasyJet Holidays, and Smarty Mobile for its exceptional customer service and adept handling of relationships between customers and campervan owners.

Exceptional Customer Service 52

Exceptional Customer Service Customer Experience Professionals Meeting Consumers 52

Uplight

OCTOBER 30, 2024

Uplight’s Updates and Alerts are proactive messages that keep customers updated about their energy usage and notify customers if they are trending towards a higher-than-typical bill. These alerts are part of Uplight’s Energy Efficiency and Electrification solution, which helps utilities deliver exceptional customer experiences across channels while driving cost-effective energy savings and program enrollments at Read More The post How Personalized Energy Alerts Boost Customer Engagement and Sati

Customer Engagement 52

Customer Engagement Engagement Trends Customers 52