PeopleMetrics
MAY 2, 2024
Imagine making crucial business decisions based on data where nearly half of the responses might be unreliable. Recent findings show that 46% of respondents from some large online panel providers deliver poor-quality data! Examples include respondents who claim their medical expenses are 16 times higher than reality and others who speed through a detailed 203-word concept in just 11 seconds.
InMoment XI
MAY 2, 2024
It can be argued that reputation management for retail companies is more important than it is in any other industry. Whether you are a local shop, regional staple, or nationwide brand, reputation management is one of the most important marketing strategies you need to master to ensure brand success. In retail, the power of the review is stronger than ever.
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AWS Machine Learning
MAY 2, 2024
Embeddings are integral to various natural language processing (NLP) applications, and their quality is crucial for optimal performance. They are commonly used in knowledge bases to represent textual data as dense vectors, enabling efficient similarity search and retrieval. In Retrieval Augmented Generation (RAG), embeddings are used to retrieve relevant passages from a corpus to provide context for language models to generate informed, knowledge-grounded responses.
MiaRec
MAY 2, 2024
Did you know that a 5% reduction in customer churn can lead to a profit increase of 25% to 125%, or that businesses have to spend five times more to acquire a new customer than to retain an existing one, according to the HBR? Contact centers equipped with effective training and the right tools can empower agents to resolve issues efficiently and provide a positive and personalized experience.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
AWS Machine Learning
MAY 2, 2024
Today, we’re excited to announce the availability of Meta Llama 3 inference on AWS Trainium and AWS Inferentia based instances in Amazon SageMaker JumpStart. The Meta Llama 3 models are a collection of pre-trained and fine-tuned generative text models. Amazon Elastic Compute Cloud (Amazon EC2) Trn1 and Inf2 instances, powered by AWS Trainium and AWS Inferentia2, provide the most cost-effective way to deploy Llama 3 models on AWS.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
AWS Machine Learning
MAY 2, 2024
As more powerful large language models (LLMs) are used to perform a variety of tasks with greater accuracy, the number of applications and services that are being built with generative artificial intelligence (AI) is also growing. With great power comes responsibility, and organizations want to make sure that these LLMs produce responses that align with their organizational values and provide the same unique experience they always intended for their end-customers.
BirdEye
MAY 2, 2024
Have you ever wondered what can transport your dental business to the #1 spot so that you can scale your practice rapidly? We have the secret sauce for you – specific, personalized, and detailed 5-star reviews. Choosing a dental clinic can be a daunting task for patients and online reviews can help you win their trust. Studies show that 68% of the time, consumers check online reviews before choosing a business to work with.
AWS Machine Learning
MAY 2, 2024
Personalized customer experiences are essential for engaging today’s users. However, delivering truly personalized experiences that adapt to changes in user behavior can be both challenging and time-consuming. Amazon Personalize makes it straightforward to personalize your website, app, emails, and more, using the same machine learning (ML) technology used by Amazon, without requiring ML expertise.
ViiBE Blog
MAY 2, 2024
In a world where connectivity is paramount, telecommunications companies are constantly seeking innovative ways to optimize customer experience. One of the recent technological advancements revolutionizing this field is remote visual support. By enabling real-time visual communication between technicians and customers, remote visual support offers significant potential to enhance service quality in telecommunications.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Feedbackly
MAY 2, 2024
Last year was tough on many businesses , and with the global economy still limping, the challenges will continue this year to some extent. Brands will have to tighten their marketing and operational budgets to survive in the market. During these times, even customers seek brands that offer value for their money. But did you know that having a strong customer experience strategy can help brands shine through the challenges?
ViiBE Blog
MAY 2, 2024
In a world where connectivity is paramount, telecommunications companies are constantly seeking innovative ways to optimize customer experience. One of the recent technological advancements revolutionizing this field is remote visual support. By enabling real-time visual communication between technicians and customers, remote visual support offers significant potential to enhance service quality in telecommunications.
CSM Magazine
MAY 2, 2024
Zenarate, a leading SaaS provider of AI-powered skill-based learning and development for customer-facing agents, today announced the next generation of their personalized AI Coach platform. With the industry’s first full lifecycle platform powered by AI skill-based simulation, new and tenured agents receive personalized learning journeys with simulation training and gamification, real-time performance feedback, and the ability to track their skill-building progress.
ChurnZero
MAY 2, 2024
The 2024 B2B SaaS Benchmarking Survey by SaaS Capital is the most comprehensive and up-to-date source of its kind for SaaS and customer success leaders who want to know where they stand compared to peers and competitors. Last month, ChurnZero CEO You Mon Tsang and SaaS Capital managing director Rob Belcher dug into the findings of the latest survey—now in its 13th year—to unpack its data and what it means for CS teams.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
CSM Magazine
MAY 2, 2024
Attracting customers through different strategies is a constant battle for many businesses, and online gaming is no exception. Since this industry is booming right now, many platforms are offering flashy graphics, hot promotions, and new games to attract customers. This has become the main reason for gaming businesses to be unique, as they can easily grab the attention of potential customers.
Strativity
MAY 2, 2024
Discover how implementing a Site Reliability Engineering (SRE) and FinOps solution in your organization can optimize cloud spending and maximize business value.
CSM Magazine
MAY 2, 2024
Automated communication systems are designed to streamline and improve communication processes in businesses, especially for those that handle a large volume of customer interactions. Automated systems take over routine tasks such as sending out emails, answering simple queries, and directing calls, freeing up employees for more complex roles. They’re not just about efficiency, though.
SurveySparrow
MAY 2, 2024
Creating forms with a snooze-fest design and endless text boxes can feel like a chore. Wouldn’t it be great if creating forms could be fun and adorable? Yes, you heard that right! With no-code form builders, no coding is needed—just drag-drop and let your creativity flow. Okay, so here’s what we are going to do! I will walk you through the ten fantastic no-code form builders that will make creating forms easier so that you can take a back seat and see all the magic they are about to
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.
Magellan Solutions
MAY 2, 2024
Have you ever noticed businesses looking for new ways to save money and grow ? One popular tactic is outsourcing to other countries to make operations more efficient. As the global economy becomes increasingly interconnected, the appeal of outsourcing offshore has soared. The global BPO market is projected to reach $525 billion by 2030 , growing at over 9% annually.
SurveySensum
MAY 2, 2024
In today’s customer-centric business environment, feedback isn’t just a bonus—it’s the lifeblood of success. From shaping product development to empowering employees, building trust, and boosting loyalty, a well-oiled closed feedback loop is the secret weapon that elevates customer experience to new heights. But what exactly is a Closed Feedback Loop?
Forrester's Customer Insights
MAY 2, 2024
Anaplan announced last week its plans to buy Fluence, a provider of financial close, consolidation, and reporting software. This move comes less than two years after Thoma Bravo’s purchase of Anaplan.
Forrester's Customer Insights
MAY 2, 2024
Tina Turner famously questioned, “Who needs a heart when a heart can be broken?” Marketing operations is the beating heart of marketing teams. Strong marketing operations yields better decision-making, improved capacity and efficiency, and stronger governance and compliance. Yet the marketing operations heart is broken in many companies.
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
Forrester's Customer Insights
MAY 2, 2024
We’ve written in the past about the dangers of location data, but recent headlines have once again highlighted its extremely problematic nature.
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