Adrian Swinscoe
JULY 15, 2024
This is a guest post from Ben Mercer at Leisure Lakes Bikes. More and more businesses are finding that employees are driving activism around topics and […] The post Employee activism on the rise: The most important issues to employees and how to respond with empathy first appeared on Adrian Swinscoe.
BlueOcean
JULY 15, 2024
For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready to serve them with your comprehensive knowledge of your products or services. But doing it all in-house also comes with its pain points, and, if customer care is looked at internally as just a necessary service function for your true core competency/offering, it is possible you’re selling your customers short, when it comes to service.
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AWS Machine Learning
JULY 15, 2024
This post is co-written with MagellanTV and Mission Cloud. Video dubbing, or content localization, is the process of replacing the original spoken language in a video with another language while synchronizing audio and video. Video dubbing has emerged as a key tool in breaking down linguistic barriers, enhancing viewer engagement, and expanding market reach.
BlueOcean
JULY 15, 2024
For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready to serve them with your comprehensive knowledge of your products or services. But doing it all in-house also comes with its pain points, and, if customer care is looked at internally as just a necessary service function for your true core competency/offering, it is possible you’re selling your customers short, when it comes to service.
Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified
Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.
AWS Machine Learning
JULY 15, 2024
This post is co-written with Vlad Lebedev and DJ Charles from Mixbook. Mixbook is an award-winning design platform that gives users unrivaled creative freedom to design and share one-of-a-kind stories, transforming the lives of more than six million people. Today, Mixbook is the #1 rated photo book service in the US with 26 thousand five-star reviews.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Daniel Group
JULY 15, 2024
Navigating Economic Shifts: Tracing the Evolution of CX from Agrarian Roots to the Industrial Service Economy In this video blog, Lynn Daniel, Founder and CEO, of The Daniel Group, explores the evolution of CX alongside significant economic changes, from the agrarian economy to the industrial service economy. Learn how the development of customer support within dealer networks has become crucial as products and technologies have evolved, emphasizing the importance of CX in maintaining competitiv
Forrester's Customer Insights
JULY 15, 2024
As one of the Forrester analysts in attendance this spring at the ServiceNow Knowledge 2024 and Atlassian Team 24 conferences, I noticed a palpable change.
Brandwatch CX
JULY 15, 2024
Discover the top moments, the most talked about players, and which team won the hearts of social media commentators during the match.
Thematic
JULY 15, 2024
As businesses become more digital, conversations now happen across chatbots, social media, emails and messaging apps. This creates a ton of valuable data. Conversational analytics uses this data to extract insights from conversations using AI methods such as natural language processing (NLP) and machine learning. Here, we'll explain how conversational analytics works, the benefits and how to implement it in your business to improve customer experiences and make informed decisions.
Advertiser: ZoomInfo
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
Forrester's Customer Insights
JULY 15, 2024
Digital marketers like digital marketing much more than consumers do. A new report explores in greater depth how consumers’ behaviors contradict marketers’ investments.
BirdEye
JULY 15, 2024
To make your business succeed in today’s competitive digital marketplace, you need a solid grasp of managing your online reputation, engaging with social media, and optimizing local search results. Birdeye View , a virtual conference scheduled for September 10th and 11th, 2024, addresses these critical areas by equipping local businesses with the knowledge and tools to harness the power of Artificial Intelligence (AI) and dominate their respective markets.
Doing CX Right
JULY 15, 2024
How can you balance cost and value to create customer experiences that keep people returning for more? Read article for actionable CX strategies. The post Supersizing Customer Value or Illusions? Insights on McDonald’s $5 Bundled Meal appeared first on Doing CX Right.
Help Scout
JULY 15, 2024
If you sell online, you need an ecommerce knowledge base. Learn what they are, how to build one, and see some examples to get inspired.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
West Monroe
JULY 15, 2024
Subscribe Spotify Apple Podcasts YouTube Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Email LinkedIn Facebook printer copy Print this page Listen to "How Silicon Valley Bank Balances Innovation & Value" on Spreaker. About the episode We tackle the innovative world of Silicon Valley Bank. From the constantly adapting services to meet the unique demands of tech companies in today’s fast-paced environment to their acquisition by First Citizens Bank.
Brandwatch CX
JULY 15, 2024
Unlock competitive advantage with 4 crucial market intelligence components. Learn how to gather, analyze, and leverage data for business growth.
Optimove
JULY 15, 2024
Re-engage your churned customers with this guide Download Now Why it Matters: Effective use of web inbox allows marketers to deliver personalized notifications directly to customers’ web and desktop inboxes, enhancing engagement and strengthening customer relationships. Key takeaways: Personalization at Scale: Web Inbox enables targeted messaging tailored to user behaviors and preferences.
Circular Edge
JULY 15, 2024
Navigating the Cloud: Governance & Administration Join live: Wednesday, July 17, 1pm Eastern Implementing changes to business processes or technology platforms inherently involves some risk. When it comes to cloud computing, companies depend on their cloud governance teams to manage these risks and put into place a set of policies that ensure effective management, security, compliance, and performance of cloud environments.
Advertiser: ZoomInfo
Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.
CSM Magazine
JULY 15, 2024
Life happens! Sometimes, you can be hit with emergencies requiring that you spend money. In such instances, when there are no funds, it can be quite a burden and finally debilitating, whether it is unexpected medical bills or car or home repairs. However, when you have unexpected financial issues, there are several options you can consider. In unexpected emergencies, you might not be able to think of every option available to you perfectly.
SurveySensum
JULY 15, 2024
Huge castles, mouth-dropping rides, joyful cartoon characters, a grand parade, and a brightly lit evening of fireworks – all of it makes every moment at Disney World Parks worthwhile. But how do they manage to give such a wonderful experience every time? Well, they truly take care of customers’ needs by delivering what they expect. As their evocative tagline says: Where dreams come true.
CSM Magazine
JULY 15, 2024
In the world of online casinos, it is a fast-paced game with new platforms popping up all the time. In this high-stakes environment, one factor differentiates the winners from the losers: legendary customer service. Players have more options than ever before, and they are the ones making the choice. To stay ahead, online casinos must put all their eggs in one basket by creating an incredible customer experience.
Brandwatch CX
JULY 15, 2024
Discover the top moments, the most talked about players, and which team won the hearts of social media commentators during the match.
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
CSM Magazine
JULY 15, 2024
In the courier world, customer service is a significant way to stand out from other companies. As people want fast and dependable deliveries more than ever before, their expectations of good service keep increasing. Here are some ways for the courier industry to improve its customer service: Implement Real-Time Tracking The most important thing to improve your courier service is real-time tracking.
Forrester's Customer Insights
JULY 15, 2024
Two recent sets of vulnerabilities discovered in medical IoT devices, one in lab testing gear and one in a temperature sensor (the latter of which brings back memories of the infamous fish tank sensor hack in Las Vegas), highlight the need for implementing Zero Trust principles when deploying IoT devices.
CSM Magazine
JULY 15, 2024
Adamo, a leading provider of high-speed internet services, has recorded remarkable improvements in customer service levels in partnership with Sabio Group. In a project that has demonstrated the power of innovative automation to enhance customer experience and operational efficiency, Adamo has witnessed a substantial 10% improvement in service level and an impressive 16% absorption rate of customer interactions.
Forrester's Customer Insights
JULY 15, 2024
Getting stakeholders on board is crucial for customer research to have a real impact on decisions. The Forrester report “Build Effective Research Partnerships To Ensure Impact" delves into how researchers can build strong partnerships with stakeholders throughout the research process. This blog covers five often-overlooked lessons from the report that are crucial to build effective partnerships with stakeholders.
Advertiser: ZoomInfo
Modern go-to-market teams know it takes more than one email to break through the noise. Multiple touchpoints means more ways to get your pitch right — and, potentially, more ways to be wrong. The good news? Once you know how to write compelling, one-off emails to entice prospective customers, you can easily do the same across a short sequence of emails.
SurveySparrow
JULY 15, 2024
According to OddBall , 47.8% of all web traffic comes from organic search. However, effective SEO goes beyond keywords and backlinks. It requires a solid technical foundation. Your website must be fast, secure, and easily navigable by search engines. This article will explore technical SEO performance. What is Technical SEO? Technical SEO is a process of improving a website’s technical side to make it easier for different search engines to crawl and index.
ShepHyken
JULY 15, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Phrases Customers Hate by BJ Bueno (The Cult Branding Company) Try avoiding these phrases like the plague. Instead, teach your people to focus on empathy.
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