ClearAction
NOVEMBER 3, 2023
How to Quantify CX ROI Lynn Hunsaker Quantifying CX ROI has been a top challenge, but it’s amazingly simple when you take the right approach. Imagine a CX issue that is chronically at the top of every CX report in Service, surveys, churn, and so on. [This example uses small numbers for Service, such as a small manufacturing business, to prove the point of huge ROI potential for your much larger costs to serve.
AWS Machine Learning
NOVEMBER 3, 2023
There’s a kind of magic that surrounds a soccer shot so powerful, it leaves spectators, players, and even commentators in a momentary state of awe. Think back to a moment when the sheer force of a strike left an entire Bundesliga stadium buzzing with energy. What exactly captures our imagination with such intensity? While there are many factors that contribute to an iconic goal, there’s a particular magnetism to shots that blaze through the air, especially those taken from a distance.
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Eptica
NOVEMBER 3, 2023
Date: Friday, November 3, 2023 Author: Pauline Ashenden - Demand Generation Manager 6 attributes to look for in your CCaaS provider Published on: November 03, 2023 Author: Pauline Ashenden - Demand Generation Manager Not all CCaaS solutions, or vendors, are the same. We examine what to look for when picking a partner to ensure long-term success. Read the full article on our parent company Enghouse Interactive’s site.
Adrian Swinscoe
NOVEMBER 3, 2023
This is a guest post from Janine Hunt, Client Partnership Director at customer service outsourcer Kura. Data shows that 35% of businesses have adopted using AI […] The post How the world is reacting to AI use in customer service first appeared on Adrian Swinscoe.
Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified
Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.
SaleMove
NOVEMBER 3, 2023
Generative AI is here to stay: We asked Jay Choi, Chief Product Officer, how Glia is looking to implement this new disruptive technology. The post Interactions with Generative AI: Q&A with Jay Choi on Gen AI appeared first on Glia Blog | Digital Customer Service Explained.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
CSM Magazine
NOVEMBER 3, 2023
Karl Brough, General Manager for the U.K. and South Africa at Foundever, explains why a strong BPO partnership is integral to success. Over the past 30 years, there’s been a significant evolution in client and customer needs and as we approach 2024, it is apparent to all industry leaders that our role as outsourcers has become one of a trusted partner to companies.
Brad Cleveland Blog
NOVEMBER 3, 2023
Understanding the value of customer service and how to quantify that value has never been so important. And that’s true for any organization and for anyone leading customer service teams or projects. Your finance department may have an ROI calculator … Continue reading → The post The ROI of Customer Service: Overcoming Objections appeared first on Brad Cleveland.
SmartMessage Blog
NOVEMBER 3, 2023
Customer Data Platforms: A Data-driven Approach to Strengthen Your Marketing Strategies In today’s fast-paced digital landscape, businesses are constantly seeking innovative ways to stay ahead of the competition and connect with their target audience effectively. In the ever-evolving realm of marketing, a true game-changer has emerged – the Customer Data Platform (CDP).
Adrian Swinscoe
NOVEMBER 3, 2023
This is a guest post from Janine Hunt, Client Partnership Director at customer service outsourcer Kura. Data shows that 35% of businesses have adopted using AI […] The post How the world is reacting to AI use in customer service first appeared on Adrian Swinscoe.
Advertiser: ZoomInfo
Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.
Magellan Solutions
NOVEMBER 3, 2023
It’s something that happens every year. Strangely enough, it still appears we don’t learn from it. Christmas rush shopping drives consumers to the brink of insanity and stress-related illness, but so many people still choose to put off buying their Christmas gifts. However, despite their previous experiences, business owners face challenges managing the influx of customers and orders.
Centercode
NOVEMBER 3, 2023
Explore why beta testing is vital in turning wearable concepts into market-ready, trusted health devices.
InteractionMetrics
NOVEMBER 3, 2023
Stop using the s-word! As soon as we see it in email subject lines for surveys, most of us hit the delete button. Of course, I’m talking about the word “surveys”. Surveys have become a ubiquitous aspect of customer interactions, and customers are exhausted. Right now, there are 240 unread emails in my inbox — 9 of them with email subject lines for surveys – and that’s from this week alone!
SurveySensum
NOVEMBER 3, 2023
Imagine you order a pair of woolen socks from Amazon and have a question about the size of the socks. You reach out to their customer service, and within seconds, a friendly chatbot listens to your issue properly and provides you with the answer, gathering valuable customer feedback. Not only does it listen to your issue properly, it gives you the answer in no time.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
CSM Magazine
NOVEMBER 3, 2023
In today’s hyper-competitive and ever-evolving online sports betting industry, it has never been more important for platforms to provide the best customer support services possible. Bettors have so many advanced sites and applications to choose from that they can be quick to move on if they find any aspect of a particular platform to be lacking.
SmartMessage Blog
NOVEMBER 3, 2023
In today’s fast-paced digital landscape, businesses are constantly seeking innovative ways to stay ahead of the competition and connect with their target audience effectively. In the ever-evolving realm of marketing, a true game-changer has emerged – the Customer Data Platform (CDP). In the journey ahead, we’ll navigate the intriguing world of CDPs, revealing and exploring their indispensable features, deciphering their distinctive qualities compared to other platforms, and uncovering the
Circular Edge
NOVEMBER 3, 2023
7 Steps to Recession-Proof Your Business The Fed’s job, in the words of a former chair, is to “take away the punch bowl just as the party gets going.” And in fact, The Federal Reserve is doing just that, raising short-term interest rates and trimming its balance sheet in an effort to put a lid on inflation, which is rising as fast as it has in 40 years.
CSM Magazine
NOVEMBER 3, 2023
Ganpath Thanumoorthy, Senior Vice President and Head of Customer Experience at Firstsource , explains what operations leaders need to know to grasp the opportunity behind the buzzword – and reap the benefits of early adoption. Everybody is talking about AI, but if you look closely, you’ll see that not many businesses have actually deployed it at scale in their core operations yet.
Advertiser: ZoomInfo
As marketing becomes more tech-driven, the role of marketing operations (MOps) is getting more complex. Today, the discipline is increasingly interwoven with other vital go-to-market motions — including sales and customer support — and is responsible for all business elements associated with marketing, including the tech stack. In this eBook, we’ll show you how marketing operations can create efficiencies in your tech stack, reporting, and budget that will not just improve internal processes, bu
Forrester's Customer Insights
NOVEMBER 3, 2023
You Have Burning Voice Of Customer And CX Metrics Questions You ask us questions such as: How mature are VoC and CX measurement programs in my and other industries? Which feedback sources do others use in their VoC programs, and how valuable are they? Which CX metrics do other organizations measure?
Centercode
NOVEMBER 3, 2023
Appian's Elizabeth Hall showcases how to build stronger partnerships through beta testing.
Brad Cleveland Blog
NOVEMBER 3, 2023
Understanding the value of customer service and how to quantify that value has never been so important. And that’s true for any organization and for anyone leading customer service teams or projects. Your finance department may have an ROI calculator … Continue reading → The post The ROI of Customer Service: Overcoming Objections appeared first on Brad Cleveland.
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