ClearAction
NOVEMBER 3, 2023
How to Quantify CX ROI Lynn Hunsaker Quantifying CX ROI has been a top challenge, but it’s amazingly simple when you take the right approach. Imagine a CX issue that is chronically at the top of every CX report in Service, surveys, churn, and so on. [This example uses small numbers for Service, such as a small manufacturing business, to prove the point of huge ROI potential for your much larger costs to serve.
Eptica
NOVEMBER 3, 2023
Date: Friday, November 3, 2023 Author: Pauline Ashenden - Demand Generation Manager 6 attributes to look for in your CCaaS provider Published on: November 03, 2023 Author: Pauline Ashenden - Demand Generation Manager Not all CCaaS solutions, or vendors, are the same. We examine what to look for when picking a partner to ensure long-term success. Read the full article on our parent company Enghouse Interactive’s site.
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Adrian Swinscoe
NOVEMBER 3, 2023
This is a guest post from Janine Hunt, Client Partnership Director at customer service outsourcer Kura. Data shows that 35% of businesses have adopted using AI […] The post How the world is reacting to AI use in customer service first appeared on Adrian Swinscoe.
SaleMove
NOVEMBER 3, 2023
Generative AI is here to stay: We asked Jay Choi, Chief Product Officer, how Glia is looking to implement this new disruptive technology. The post Interactions with Generative AI: Q&A with Jay Choi on Gen AI appeared first on Glia Blog | Digital Customer Service Explained.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
AWS Machine Learning
NOVEMBER 3, 2023
There’s a kind of magic that surrounds a soccer shot so powerful, it leaves spectators, players, and even commentators in a momentary state of awe. Think back to a moment when the sheer force of a strike left an entire Bundesliga stadium buzzing with energy. What exactly captures our imagination with such intensity? While there are many factors that contribute to an iconic goal, there’s a particular magnetism to shots that blaze through the air, especially those taken from a distance.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Zonka Feedback
NOVEMBER 3, 2023
In today’s data-driven world, businesses are constantly searching for ways to unlock insights from the vast amounts of unstructured textual data they gather daily.
SmartMessage Blog
NOVEMBER 3, 2023
Customer Data Platforms: A Data-driven Approach to Strengthen Your Marketing Strategies In today’s fast-paced digital landscape, businesses are constantly seeking innovative ways to stay ahead of the competition and connect with their target audience effectively. In the ever-evolving realm of marketing, a true game-changer has emerged – the Customer Data Platform (CDP).
Adrian Swinscoe
NOVEMBER 3, 2023
This is a guest post from Janine Hunt, Client Partnership Director at customer service outsourcer Kura. Data shows that 35% of businesses have adopted using AI […] The post How the world is reacting to AI use in customer service first appeared on Adrian Swinscoe.
Magellan Solutions
NOVEMBER 3, 2023
It’s something that happens every year. Strangely enough, it still appears we don’t learn from it. Christmas rush shopping drives consumers to the brink of insanity and stress-related illness, but so many people still choose to put off buying their Christmas gifts. However, despite their previous experiences, business owners face challenges managing the influx of customers and orders.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
InteractionMetrics
NOVEMBER 3, 2023
Stop using the s-word! As soon as we see it in email subject lines for surveys, most of us hit the delete button. Of course, I’m talking about the word “surveys”. Surveys have become a ubiquitous aspect of customer interactions, and customers are exhausted. Right now, there are 240 unread emails in my inbox — 9 of them with email subject lines for surveys – and that’s from this week alone!
SurveySensum
NOVEMBER 3, 2023
Imagine you order a pair of woolen socks from Amazon and have a question about the size of the socks. You reach out to their customer service, and within seconds, a friendly chatbot listens to your issue properly and provides you with the answer, gathering valuable customer feedback. Not only does it listen to your issue properly, it gives you the answer in no time.
CSM Magazine
NOVEMBER 3, 2023
In today’s hyper-competitive and ever-evolving online sports betting industry, it has never been more important for platforms to provide the best customer support services possible. Bettors have so many advanced sites and applications to choose from that they can be quick to move on if they find any aspect of a particular platform to be lacking.
SmartMessage Blog
NOVEMBER 3, 2023
In today’s fast-paced digital landscape, businesses are constantly seeking innovative ways to stay ahead of the competition and connect with their target audience effectively. In the ever-evolving realm of marketing, a true game-changer has emerged – the Customer Data Platform (CDP). In the journey ahead, we’ll navigate the intriguing world of CDPs, revealing and exploring their indispensable features, deciphering their distinctive qualities compared to other platforms, and uncovering the
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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?
Circular Edge
NOVEMBER 3, 2023
7 Steps to Recession-Proof Your Business The Fed’s job, in the words of a former chair, is to “take away the punch bowl just as the party gets going.” And in fact, The Federal Reserve is doing just that, raising short-term interest rates and trimming its balance sheet in an effort to put a lid on inflation, which is rising as fast as it has in 40 years.
CSM Magazine
NOVEMBER 3, 2023
Ganpath Thanumoorthy, Senior Vice President and Head of Customer Experience at Firstsource , explains what operations leaders need to know to grasp the opportunity behind the buzzword – and reap the benefits of early adoption. Everybody is talking about AI, but if you look closely, you’ll see that not many businesses have actually deployed it at scale in their core operations yet.
Brad Cleveland Blog
NOVEMBER 3, 2023
Understanding the value of customer service and how to quantify that value has never been so important. And that’s true for any organization and for anyone leading customer service teams or projects. Your finance department may have an ROI calculator … Continue reading → The post The ROI of Customer Service: Overcoming Objections appeared first on Brad Cleveland.
Centercode
NOVEMBER 3, 2023
Explore why beta testing is vital in turning wearable concepts into market-ready, trusted health devices.
Speaker: David Nisbet, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Forrester's Customer Insights
NOVEMBER 3, 2023
You Have Burning Voice Of Customer And CX Metrics Questions You ask us questions such as: How mature are VoC and CX measurement programs in my and other industries? Which feedback sources do others use in their VoC programs, and how valuable are they? Which CX metrics do other organizations measure?
Centercode
NOVEMBER 3, 2023
Appian's Elizabeth Hall showcases how to build stronger partnerships through beta testing.
Brad Cleveland Blog
NOVEMBER 3, 2023
Understanding the value of customer service and how to quantify that value has never been so important. And that’s true for any organization and for anyone leading customer service teams or projects. Your finance department may have an ROI calculator … Continue reading → The post The ROI of Customer Service: Overcoming Objections appeared first on Brad Cleveland.
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