The DiJulius Group
JANUARY 17, 2024
Unlock the secrets of service excellence with special guest Tom Smith as we tackle the transformative effects of outstanding customer care and the hot-button topic of “tipflation.” On this episode of The Customer Service Revolution, experience a journey through the hospitality landscape, examining the fine art of making someone’s day and the subtle nuances that.
InMoment XI
JANUARY 17, 2024
In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. With today’s travelers raising their expectations while being exposed to a seemingly unlimited number of hospitality solutions, it is critical that operators deliver experiences that reflect the lives of their customers.
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AWS Machine Learning
JANUARY 17, 2024
Geospatial data is data about specific locations on the earth’s surface. It can represent a geographical area as a whole or it can represent an event associated with a geographical area. Analysis of geospatial data is sought after in a few industries. It involves understanding where the data exists from a spatial perspective and why it exists there.
BirdEye
JANUARY 17, 2024
Juggling multiple social media profiles across various locations is no small feat — it’s a make-or-break task for your brand’s online presence. And the wrong post at the wrong time can torpedo your brand’s reputation faster than you can say “delete!” That’s why having a structured social media approval process is so critical.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
2020 Research
JANUARY 17, 2024
Key Takeaways: Before selecting a participant recruitment method, it is crucial to clearly define your research goals and objectives. The type of research you’re conducting will significantly influence your recruitment approach. When choosing a recruitment method, consider factors such as cost-effectiveness, time constraints, required sample size, geographical considerations, and the nature of the research and target audience characteristics.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
West Monroe
JANUARY 17, 2024
The healthcare landscape is evolving. Notably, the M&A in the sector is experiencing a dynamic transformation marked by emerging trends, technological advancements, and strategic shifts. Traditionally characterized by its complexity and intricacies, healthcare is witnessing a surge in transformative partnerships and consolidations. One notable trend is the increasing integration of technology.
CSM Magazine
JANUARY 17, 2024
Whether yours is a relatively large business or a multinational corporation, you fully understand the impact of video marketing. In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. It tracked current trends in video streaming and how businesses are leveraging this power to capture audience interest, and convert it to revenue.
Magellan Solutions
JANUARY 17, 2024
Finding ways to improve company culture is crucial for success. It impacts everything, from performance to how the company is perceived. Imagine a company where everyone feels valued, listened to, and inspired to contribute. Magellan Solutions offers seven effective approaches to improving company culture. Why does company culture matter? It’s the soul of your organization.
CSM Magazine
JANUARY 17, 2024
In today’s fiercely competitive business landscape, establishing a strong brand has become a necessity for businesses of all sizes. A powerful brand sets businesses apart, ignites customer loyalty, and significantly impacts the bottom line. This guide aims to shed light on the complex yet fascinating world of branding, exploring its crucial role in business success, and unveiling key facts that every forward-thinking enterprise should grasp.
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Magellan Solutions
JANUARY 17, 2024
Consumers today have higher expectations of the companies they do business with. They want personalized interaction, faster response times, and seamless multichannel communications. These demands can be challenging for entrepreneurs running a small business. But how will they cope? This is where a virtual call assistant comes into play. In the business world, 2024 is still a customer-centric era.
CSM Magazine
JANUARY 17, 2024
Streaming and on-demand video have been a huge boom over the past few years. There’s a huge amount of audio and video available everywhere now that’s captivating people worldwide. And what do you think? I mean, there’s a demand for fast, accurate translations into many languages. And you know what is happening. These audio and video translation services are doing their job and completely changing the way we talk across cultures.
Magellan Solutions
JANUARY 17, 2024
The future of outsourcing in 2024 has been a topic of much concern lately. The outsourcing industry is projected to expand at a compound annual growth rate (CAGR) of 6.69% to reach US$0.45 trillion in 2024. This shows the growing demand for business process outsourcing (BPO) services and their potential to completely transform the way businesses operate.
CSM Magazine
JANUARY 17, 2024
As we step into a new year, the customer experience sector is gearing up for a transformative 12 months. It seems as though we talk about that every year – but I genuinely believe 2024 will finally live up to those expectations. There’s been plenty of talking points in 2023; with the explosion of generative AI of course being the main one. However, this year we will see some real change in the industry.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Seaton CX
JANUARY 17, 2024
Before you invest in creating a customer journey map, there are a few questions you should ask yourself. Contact center leaders are under a lot of pressure. You’re challenged to control or reduce costs while simultaneously improving agent retention and customer satisfaction—in an environment of rapid technology innovation and evolving customer expectations.
SurveySensum
JANUARY 17, 2024
Did you know on average, only 33% of people finish those feedback surveys you get after shopping or using a service? That means companies need to catch up on what two-thirds of customers think. After working with many businesses across different industries, this fact got me thinking: Why isn’t having a good survey enough? I soon discovered that people abandon surveys because either they are too long or they ask confusing questions with too much industry jargon.
Forrester's Customer Insights
JANUARY 17, 2024
Last night I participated in Tinuiti’s Bold Predictions & Bold Wines, a fun way to learn about wines before holidays with the family while also discussing opportunities for CMOs in 2024. I learned some really great tips which are too good not to share: When it comes to measurement, listen, learn, and lean in.
Comm100
JANUARY 17, 2024
Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. This transformation is rooted deeply in the integration of advanced automation and artificial intelligence.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Forrester's Customer Insights
JANUARY 17, 2024
Forrester just published The Canada Net Promoter Rankings, 2023 report, which includes the Net Promoter Score℠ (NPS) and industry rank for 100 brands across nine industries.
AWS Machine Learning
JANUARY 17, 2024
Today, we’re excited to announce the availability of Llama 2 inference and fine-tuning support on AWS Trainium and AWS Inferentia instances in Amazon SageMaker JumpStart. Using AWS Trainium and Inferentia based instances, through SageMaker, can help users lower fine-tuning costs by up to 50%, and lower deployment costs by 4.7x, while lowering per token latency.
Forrester's Customer Insights
JANUARY 17, 2024
Securing technology is hard. It’s another challenge entirely when that technology operates off our planet. Space systems — a combination of ground systems, space vehicles, and networks designed to perform space-based tasks — are comprised of complex, interconnected technologies that require their own discipline of resilient engineering. And it depends on risk management.
Forrester's Customer Insights
JANUARY 17, 2024
Marketing technology (martech) is the engine that powers marketing strategies. It encompasses tools and solutions to execute, automate, and optimize marketing efforts. Investment in martech has become a priority in recent years as companies seek to engage with their customers more effectively and improve marketing performance.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
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