Zonka Feedback
JUNE 22, 2023
Looking for ways to enhance customer experience? Opt for multi-channel customer satisfaction strategies to meet the needs of your customers and build stronger relationships with them. Ever wondered about the secret behind the massive success of customer-centric companies like Amazon or Zappos?
Beyond Philosophy
JUNE 22, 2023
Our recent guest on the podcast, author Vanessa Patrick , Associate Dean for Research, Professor of Marketing, and researcher in the Consumer Behavior Marketing field, has a new book, “The Power of Saying No: The New Science of How to Say No that Puts You in Charge of Your Life.” The book addresses the area of self-regulation or self-control.
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Cyara
JUNE 22, 2023
Migrating to the cloud is a key concern for many modern contact centers. And to do so successfully, your organization must undertake stringent planning and thoroughly understand all expectations, obstacles and how you will measure success.
BirdEye
JUNE 22, 2023
Your business wouldn’t exist if it weren’t for your customers. But not all customers are the same. Each customer you target comes with unique temperaments, making a one-size-fits-all approach ineffective. And that is why it is important to understand the different types of customers before designing a marketing strategy. With this blog post, you will learn how to segment your target audience based on the various customer types in the market.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
Optimove
JUNE 22, 2023
Picture this; you’re walking through an unfamiliar part of town, heading for a conference you’re speaking at in a neighborhood in which you’ve never set foot. After half an hour, you realize that you’ve just passed that cafe on the right for the third time. You’re meant to be on stage delivering your presentation in 10 minutes, but at this rate, you’re going to miss the entire event … Fifteen years ago, you would have had to admit defeat and popped into that cafe to ask for directions, but today
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
AWS Machine Learning
JUNE 22, 2023
This post is co-written with Aruna Abeyakoon and Denisse Colin from Light and Wonder (L&W). Headquartered in Las Vegas, Light & Wonder, Inc. is the leading cross-platform global game company that provides gambling products and services. Working with AWS, Light & Wonder recently developed an industry-first secure solution, Light & Wonder Connect (LnW Connect), to stream telemetry and machine health data from roughly half a million electronic gaming machines distributed across its
Interactions
JUNE 22, 2023
Interactions surveyed 1,000 consumers from across the U.S. in March 2023 to better understand the current customer experience mindset. We compiled the findings in a report entitled “CX and the Consumer: Pitfalls and Possibilities.” One conclusion drawn from the survey focused on the need for brands to cultivate a customer-centric culture: “Companies should strive to create a culture that prioritizes customer service and values each customer’s experience.
SAP Customer Experience
JUNE 22, 2023
Virtual June 13, 2023 Agenda Dear Valued Customer, We are very pleased to invite you to the SAP Premium Engagement Forum Nordic focusing on ‘How to achieve your business goals with Premium Engagements’ taking place virtually at 2:00 – 4:00 p.m. on Tuesday, 13 June, 2023. Our services are designed.
ImprintCX Articles
JUNE 22, 2023
Leading a customer-experience (CX) transformation requires a new mindset and a new way of operating. As a CX leader, you face the challenge of driving change across every function in the organization. You also have an opportunity to impact meaningful change as a thought leader who intersects with all the different functions within the business from the beginning to the end of experience management.
Speaker: David Nisbet, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Call Experts
JUNE 22, 2023
Call Experts of Charleston, SC, has been honored with the exclusive ATSI 2023 Award of Excellence for the 14th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services, including telephone answering and message delivery across North America and the UK.
Playvox
JUNE 22, 2023
Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. In uncertain economic times, they become even more critical to help navigate business health and growth. Call center leaders are under increased pressure to improve operational and agent efficiencies and look for cost-cutting opportunities while delivering outstanding customer experience (CX) — a tricky balancing act for sure.
Uplight
JUNE 22, 2023
For the past three months, the Uplight team has been building its first-ever Orchestrated Energy testing wall in the Boulder, CO office. The board will consist of 50 smart thermostats that are hooked up to Uplight’s Orchestrated Energy (OE) or demand management software, which leverages smart thermostats to enable energy customers to shift load. By Read More The post Uplight Builds its First-ever Orchestrated Energy Testing Wall to Improve Software Quality appeared first on Uplight.
2020 Research
JUNE 22, 2023
Looking to create a more diverse and inclusive workplace? Attracting diverse talent is just the first step, but maintaining and supporting them is equally important. As more and more companies understand the importance and benefits of diversifying their workforce, I want to share insight into what made me feel welcomed and what I believe will help your organization effectively embrace diversity and increase inclusivity.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
CSM Magazine
JUNE 22, 2023
Attracting and retaining top talent is paramount in today’s competitive job market. A well-formulated hiring strategy is essential for driving business growth, enhancing productivity, and fostering a positive work environment. Here are some tips to help your company optimize its recruitment process and attract the best candidates. Get Out in the Community Events like job fairs are a great way to meet potential job candidates.
Zonka Feedback
JUNE 22, 2023
Unlocking the secret to exceptional Customer Experiences lies in listening to the voice of your customers. Let's learn VoC Survey Questions to gain customer insights and elevate customer experience. Voice of Customers refers to the feedback provided by customers that describes their needs, expectations, and experience with your products, services, and overall business.
SurveySparrow
JUNE 22, 2023
The financial landscape has drastically shifted over the years, moving from an industry centered around transactions to one deeply invested in relationships. Thus, a pivotal component of this evolution is the customer experience banking. In today’s competitive financial landscape, it’s customer experience banking that sets a financial institution apart from the others.
inQuba
JUNE 22, 2023
Harnessing the power of generative AI for personalized experiences and actionable insights –use cases included Businesses have been frustrating customers for the longest time. Whether it’s the endless call wait times (with music that’s seemingly being piped through from The Arctic) or inconsistent information from different representatives (when you reach them!
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Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!
SurveySparrow
JUNE 22, 2023
Customer experience is no longer just a buzzword—it’s a critical factor that distinguishes your brand in today’s competitive marketplace. With a shift in the business paradigm towards a customer-centric approach, companies are investing more time, effort, and resources into enhancing customer experiences. A customer’s interaction with your brand, from their first point of contact to their most recent engagement, influences their perception of your business, shaping their ways t
Clarivate
JUNE 22, 2023
In the parable of the blind men and the elephant, each man describes what the elephant must look like based on their limited experience of touching different parts of the animal. This ancient tale of the Indian subcontinent, which dates to at least 500 BCE, illustrates the limitations of individual experience and suggests that by combining different perspectives and understanding the limitations of our own perceptions, we gain a more comprehensive understanding of the world around us.
SurveySparrow
JUNE 22, 2023
In today’s business world, customers’ expectations are higher than ever, with each interaction playing a vital role in shaping their overall perception of your brand. Delivering a standout customer experience (CX) is the key to outpacing your competition and fostering customer loyalty. To give you an idea of what excellence in this domain looks like, we’ve compiled ten stellar customer experience examples from e-commerce, technology, retail, entertainment, food and beverage, et
CSM Magazine
JUNE 22, 2023
In recent years, the importance of effective customer service strategies has become increasingly evident for businesses across various sectors. One aspect of a customer service strategy is to leverage data to create personalized experiences, streamline processes, and improve overall customer satisfaction. Purchased datasets play a substantial role in this data-driven approach, providing valuable insights that businesses can use to refine their customer service efforts.
Speaker: Lauren Barash, Vice President, Brand Marketing
In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program
Circular Edge
JUNE 22, 2023
The ROI of ERP Systems Blog Credit: Scott Beaver, June 27, 2022, The ROI of ERP System Enterprise resource planning (ERP) systems deliver immense value by integrating core business functions, such as finance, inventory management, manufacturing, sales, project management, and human resources (HR), with a single, unified platform that provides centralized access to critical data.
CSM Magazine
JUNE 22, 2023
BigChange has developed a smart route optimiser that is helping companies reduce fleet operating costs, mileage, time, and CO2 emissions. Part of the BigChange cloud-based system for managing businesses with field service operations, the software is providing an average saving of 4 per cent in miles travelled. In the first 4 months of use, BigChange customers using the tool have saved over £1.2million; cutting 6.4 million unnecessary miles and reducing carbon emissions equivalent to planting 52
My Customer
JUNE 22, 2023
Our recent guest on the podcast, author Vanessa Patrick , Associate Dean for Research, Professor of Marketing, and researcher in the.
CSM Magazine
JUNE 22, 2023
Calabrio , the workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards. The CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession. Calabrio is honoured to be recognised for empowering frontline staff, unravelling complexity, and driving impact through customer experience.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Forrester's Customer Insights
JUNE 22, 2023
Leadership storytelling helps executives at future fit organizations drive successful innovation throughout the innovation life cycle.
CSM Magazine
JUNE 22, 2023
Recently, Tridion’s partner Coreon GmbH convened with Tridion’s team to discuss and understand the way in which Coreon’s multilingual knowledge systems deliver value to increasing number of global enterprises. We had Jochen Hummel, co-founder and CEO of Coreon, lead the presentation. Jochen is also the CEO of ES Team, Vice Chair at LT Innovate, and was the former CEO at Trados.
Forrester's Customer Insights
JUNE 22, 2023
Kubernetes is the de facto standard for deploying and managing application workloads and containers. Lee has written quite a bit about the power of Kubernetes as an innovation platform, but while development and architecture teams are bullish on Kubernetes, security teams can find themselves scrambling to secure Kubernetes environments as they hurtle towards production.
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