TechSee

SEPTEMBER 23, 2024

Agentic AI is changing the game for enterprises. Imagine AI systems that don’t just respond to commands but can act independently, learn in real time, and solve complex problems—just like a human agent. This is the promise of Agentic AI. Agentic AI offers a clear path to transformation for enterprise leaders looking to streamline operations, accelerate and improve customer service, enhance customer experiences, and gain a competitive edge.

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Net Promoter Score Video System Customer Satisfaction 109

AWS Machine Learning

SEPTEMBER 23, 2024

State and local agencies spend approximately $1.23 billion annually to operate and maintain signalized traffic intersections. On the other end, traffic congestion at intersections costs drivers about $22 billion annually. Implementing an artificial intelligence (AI)-powered detection-based solution can significantly mitigate congestion at intersections and reduce operation and maintenance costs.

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Video Analysis Policies Technology 118

Integrity Solutions

SEPTEMBER 23, 2024

Sales enablement has become an integral component of the modern sales organization, yet there is still confusion around what sales enablement actually is and, crucially, how to really make it deliver results for your salespeople and your business. As sales leaders grapple with continual volatility and complexity in the selling ecosystem, they’ve increasingly turned to sales enablement strategies to help improve sales outcomes and drive growth more efficiently.

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Sales Strategy How To Telecommunications 101

AWS Machine Learning

SEPTEMBER 23, 2024

This post is co-written with Josh Zook and Alex Hamilton from Rocket Mortgage. Rocket Mortgage, America’s largest retail mortgage lender, revolutionizes homeownership with Rocket Logic – Synopsis, an AI tool built on AWS. This innovation has transformed client interactions and operational efficiency through the use of Amazon Transcribe Call Analytics , Amazon Comprehend , and Amazon Bedrock.

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

Report

ShepHyken

SEPTEMBER 23, 2024

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How does a positive employee experience translate to a better customer experience? What are effective strategies for reducing employee turnover? How can businesses balance high-tech solutions with high-touch customer service? How does stability in the workforce enhance overall customer satisfaction?

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Joe Rawlinson

SEPTEMBER 23, 2024

Promo giveaways are a tried-and-tested strategy for boosting customer loyalty. Whether it’s to build brand recognition or foster deeper connections with clients, promotional products are versatile tools that help your business stay top-of-mind. However, the effectiveness of these giveaways hinges on selecting the right items that resonate with your audience.

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Middlesex Consulting

SEPTEMBER 23, 2024

Outstanding customer experiences are the path to sustainable differentiation and growth for industrial OEMs. This article connects the dots between Growth, ➜ Sustainable Differentiation, ➜ Great Customer Experiences, ➜ Standard Processes. While each step is important, I believe that the most insightful part of this article is the methodology developed by Jon Picault to quantify […] The post Experience-Led Growth: The Path to Sustainable Differentiation appeared first on Middlesex Consultin

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The DiJulius Group

SEPTEMBER 23, 2024

“Great leaders make the world a better place; they are willing to do what it takes, make the necessary sacrifices, and rally others to do the same.” The Critical Importance Our Work Plays in Our Meaning and Purpose A study of Shell Oil employees found that those who retired at 55 and lived to be. Read Full Article The post How To Motivate Today’s Workforce appeared first on The DiJulius Group.

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AWS Machine Learning

SEPTEMBER 23, 2024

Evaluating your Retrieval Augmented Generation (RAG) system to make sure it fulfils your business requirements is paramount before deploying it to production environments. However, this requires acquiring a high-quality dataset of real-world question-answer pairs, which can be a daunting task, especially in the early stages of development. This is where synthetic data generation comes into play.

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Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

COPC

SEPTEMBER 23, 2024

Amid the constant shifts in contact centers and customer service, the allure of technological solutions often draws our focus. One AI-powered tool that has gained widespread use is sentiment analysis, designed to gauge customer emotions and improve service delivery. However, despite its popularity, many executives remain unconvinced of its value. We conducted proprietary research for the COPC Standards Committee, which reveals that only around 40% of contact center leaders report seeing a meanin

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Analysis Feedback Contact Center Return on Investment 68

AWS Machine Learning

SEPTEMBER 23, 2024

Machine learning (ML) projects are inherently complex, involving multiple intricate steps—from data collection and preprocessing to model building, deployment, and maintenance. Data scientists face numerous challenges throughout this process, such as selecting appropriate tools, needing step-by-step instructions with code samples, and troubleshooting errors and issues.

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Hospitality Policies Exercises Training 77

West Monroe

SEPTEMBER 23, 2024

Listen to "Inflation, Interest Rates, and the Election: What’s Next for the U.S. Economy?" on Spreaker. About the episode We explore the outcomes of the latest Federal Reserve meeting with Moody’s economists Matt Colyar and Justin Begley. We dive into the Fed’s 50-basis-point rate cut, its impact on business refinancing, and the labor market’s influence on policy.

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AWS Machine Learning

SEPTEMBER 23, 2024

Since its launch in 2018, Just Walk Out technology by Amazon has transformed the shopping experience by allowing customers to enter a store, pick up items, and leave without standing in line to pay. You can find this checkout-free technology in over 180 third-party locations worldwide, including travel retailers, sports stadiums, entertainment venues, conference centers, theme parks, convenience stores, hospitals, and college campuses.

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

West Monroe

SEPTEMBER 23, 2024

Watch our panelists as they delve into the challenges of meeting decarbonization targets and explore the pivotal role of the gas industry during this transition. In this webinar, industry experts discuss the hurdles faced in achieving these ambitious goals and share strategies on how gas utilities are planning for a more sustainable future. Gain valuable insights into the long-term thinking and innovative approaches driving the gas industry towards a greener tomorrow.

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Policies Innovation Industry Meeting 52

SurveySensum

SEPTEMBER 23, 2024

Ever felt like you were walking a tightrope, trying to keep your customers happy without falling off the edge? To ace the CX walk, you must find the sweet spot between meeting customer expectations and wowing them. What’s in it for you? Simply put, revenue boost. Brands that nail CX see revenue jump by 4-8%, leaving the industry average in the dust.

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Tools Customer Experience Omni-Channel Social Media 52

West Monroe

SEPTEMBER 23, 2024

Motivations to prioritize sustainability and decarbonization have shifted, specifically in manufacturing. Notably, changing consumer sentiment and culture, growing technology and product innovation, and evolving dynamics of supply chains are driving trends for the industry to prioritize sustainability initiatives. In fact, “20% of the world’s largest companies have made net-zero commitments, representing sales of nearly $14 trillion,” with more than 400 large U.S.

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Transportation Roadmap Policies Guidelines 52

Help Scout

SEPTEMBER 23, 2024

Implementing AI Support is challenging. Here are the main issues your support team will need to overcome and why the ROI is worth the effort.

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Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Strativity

SEPTEMBER 23, 2024

The post The Dual Imperative in Banking: A Balancing Act Between Operational Efficiency and Innovation appeared first on Material.

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Banking Innovation 52

Forrester's Customer Insights

SEPTEMBER 23, 2024

As artificial intelligence (AI) becomes a key driver of economic growth, it presents both opportunities and challenges. To ensure AI benefits society, employees, customer and organizations, it’s crucial to prevent a scenario where the concentration of power in the tech sector leads to a new form of digital dominance.

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Government Customers Technology 53

Strativity

SEPTEMBER 23, 2024

The post Data Lake Implementation — Expected Stages and Key Considerations appeared first on Material.

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Data 52

Forrester's Customer Insights

SEPTEMBER 23, 2024

One of the three principles of High-performance IT (HPIT) is to build trust on a foundation of security, privacy and resilience. As a CIO, executing your strategy will be much easier if you unleash the talent of the person who plays an outsized role in building a trusted business: your Chief Information Security Officer (CISO).

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

Tools

Strativity

SEPTEMBER 23, 2024

The post 20 Analytical Tools Every Market Researcher Should Know appeared first on Material.

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Analytics Tools Marketing 52

Forrester's Customer Insights

SEPTEMBER 23, 2024

Healthcare providers and health insurers are exhausted from point-solution fatigue. Narrow focus on the “digital front door” in healthcare has yielded some success on customer acquisition but left much to be desired on the trust frontier. To earn trust, healthcare organizations (HCOs) must create value with customers.

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Strativity

SEPTEMBER 23, 2024

The post 12 Rules of Impactful Modern Loyalty Programs appeared first on Material.

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Loyalty Programs Loyalty 52

Forrester's Customer Insights

SEPTEMBER 23, 2024

Get a detailed look at how the two winners of Forrester’s 2024 Technology Strategy Impact Awards for EMEA have successfully demonstrated exceptional alignment, adaptivity, and trust in their IT strategies, setting a shining example for their respective industries.

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Technology Strategy Industry Examples 29

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

Connections

CSM Magazine

SEPTEMBER 23, 2024

In an increasingly digital commercial world, data is a highly valuable commodity, and none more so than customer data. With the rapid rise of e-commerce , omnichannel engagement, and customer service platforms, companies are now collecting and handling more customer information than ever before. Moreover, with cybercrime consistently on the rise, that data is under increased threat, which means cybersecurity is now a critical aspect of what constitutes good customer service.

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Forrester's Customer Insights

SEPTEMBER 23, 2024

Last week, Mavis Liew and I had the pleasure of hosting Forrester’s B2B Peer discussion session with a small group of CMOs from enterprises across the Asia-Pacific region.

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CSM Magazine

SEPTEMBER 23, 2024

The American president, Joe Biden, targeted poor customer service recently when he said companies were playing hardworking Americans for “suckers.” Biden announced several proposals aimed at easing customer service pain points, part of a “ Time is Money ” initiative. The initiative will include rules and potential regulations aimed at tackling the “general aggravation” caused by substandard customer service.

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