Bill Quiseng

NOVEMBER 8, 2023

For several weeks, starting last October, I offer each one of the Rule of Three QUI Takeaways to revolutionize CX. Why only three? Because nobody can remember Number Four. Who is the first President of the United States? Surely, George Washington. Who is Number Four? Who is the first person to walk on the moon? Neil Armstrong, of course. Who is Number Four?

Customer Service Representative 88

Customer Service Representative Customer Care Social Media Loyalty 88

eglobalis

NOVEMBER 8, 2023

How to create better business outcomes through CX design , customer experience design The post How to create better business outcomes through CX design appeared first on Eglobalis.

How To 341

How To Customer Experience Design Customer Experience Customer relationships 341

InMoment XI

NOVEMBER 8, 2023

The Australian financial services industry operates in a tightly regulated environment, with a myriad of compliance obligations that must be met. In recent years, the implementation of a Voice of Customer (VoC) program has emerged as an essential tool for reducing compliance risk, improving customer experiences , and addressing several regulatory requirements.

Voice of Customer 195

Voice of Customer Financial Customer Centricity Guidelines 195

IntouchInsight

NOVEMBER 8, 2023

Get the newest consumer data for November! This month we covered customers' coffee habits and what they want from fast-food packaging.

Consumers 156

Consumers Data Report Customers 156

Speaker: Becky Parisotto

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Retail

Comm100

NOVEMBER 8, 2023

In the vibrant universe of the gaming and online gambling industries, VIP players aren’t just valued customers; they’re akin to brand ambassadors. Their experiences reverberate across communities, influencing perceptions and, ultimately, bottom lines. But with player preferences evolving at lightning speed, how can companies ensure their VIPs receive unparalleled support that keeps them coming back for more?

Omni-Channel 130

Omni-Channel Multi-Channel How To Chatbots 130

Brandwatch CX

NOVEMBER 8, 2023

The key to making the most of social media is listening to what your audience has to say about you, your competitors, and the market in general. Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy. If you are a social media rookie, this list of the top free social media monitoring tools might come in handy.

Social Media 98

Social Media Tools Metrics Analysis 98

AWS Machine Learning

NOVEMBER 8, 2023

This post is cowritten with Ming (Melvin) Qin, David Bericat and Brad Genereaux from NVIDIA. Medical imaging AI researchers and developers need a scalable, enterprise framework to build, deploy, and integrate their AI applications. AWS and NVIDIA have come together to make this vision a reality. AWS, NVIDIA, and other partners build applications and solutions to make healthcare more accessible, affordable, and efficient by accelerating cloud connectivity of enterprise imaging.

Healthcare 115

Healthcare How To Data Resources 115

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience.

Data 95

Data Analytics Customer Retention Software 95

Zeisler Consulting

NOVEMBER 8, 2023

It was a long time ago that I first wrote about the difference between CS and CX. Here, define CS as Customer Support, Customer Service, Customer Success, or Customer Care (that last one is actually CC, but you get the drift). Yes, they’re all actually different among each other, so shouldn’t always be lumped in together as the same thing , but they’re all not CX per se, so I will just for this little article.

How To 93

How To Contact Center Customer Care Customer Success 93

Speaker: Carolyn Clark and Miriam Connaughton

The future of HR is here, and it's all about collaboration, innovation, and impact. Join us for a forward-thinking session where seasoned experts Miriam and Carolyn will share insights and practical strategies to help you stay ahead of evolving HR trends. Discover how to build strong partnerships with internal teams to craft a transparent, authentic, and connected workforce experience.

Employee Experience

SAP Customer Experience

NOVEMBER 8, 2023

According to research by Gartner, by 2025 more than 80% of all interactions between customers and B2B sales teams would happen through digital channels. For those ever-evolving sales pipelines, there could be hundreds of digital interactions in the forms of texts, emails, chats, phone calls, and so on between buyers.

Interaction 78

Interaction Sales B2B Customer Relationship Management 78

Middlesex Consulting

NOVEMBER 8, 2023

If you make tangible products and have been in business for more than seven or eight years, you have legacy products in your installed base. That is fine because industrial OEMs expect after-sales service to generate eight to 10 times the original sales revenue during the product’s lifetime. These legacy products are the gift that […] The post Growth from Your Installed Base of Legacy Products appeared first on Middlesex Consulting.

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Consulting Sales Industry Financial 78

My Customer

NOVEMBER 8, 2023

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.

Customer Experience 69

Customer Experience Customers 69

Brandwatch CX

NOVEMBER 8, 2023

Find out why you need social media benchmarking and how you can use it to improve your social media strategy.

Social Media 64

Social Media Strategy 64

Advertisement

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

Report

Blueshift

NOVEMBER 8, 2023

We are excited to announce that for the fourth year in a row, Blueshift has been named among the most innovative, fastest-growing tech companies in the Deloitte Technology Fast 500 list, ranked #63 in the Bay Area and #342 overall. This recognition is a testament to our unwavering commitment to growth and innovation. The Deloitte Technology Fast 500 is a respected ranking that showcases the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech compan

Technology 64

Technology Telecommunications Innovation Customer Engagement 64

The DiJulius Group

NOVEMBER 8, 2023

Ever wondered why some brands like Starbucks continue to be loved generation after generation? Or perhaps you’ve pondered how the pandemic has forever changed the workforce, particularly for the Gen Z population? John’s son, Cal DiJulius, joins him to unravel the mysteries of Gen Z in the workforce. As we ground our discussions in data-driven.

Groups 64

Groups Brands Data 64

BirdEye

NOVEMBER 8, 2023

Cultivating reviews and managing online reputation is essential for storage facilities aiming to attract and retain customers. But with so many review sites out there and new platforms emerging constantly, it’s hard to decide where to focus your efforts. Running a business comes with a lot of work — so much to do, so little time to do it. You want to prioritize the platforms that will have the most significant impact.

Advertising 59

Advertising Consumers Social Media Feedback 59

Zonka Feedback

NOVEMBER 8, 2023

In today's fast-paced, data-driven world, making business decisions based on gut feelings or guesswork can be compared to flying blind. Whether you're conducting market research, analyzing consumer behavior, or seeking to optimize your internal business operations, the fundamental bedrock of sound decision-making is rooted in data.

Data 59

Data Tools Consumers Marketing 59

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

BirdEye

NOVEMBER 8, 2023

If you want to gain more customers, you need to improve the quality of reviews you have across platforms. An essential part of such platforms are eCommerce review sites. This is where businesses are appraised, critiqued, and advocated for by customers. We all know the power of positive online reviews for businesses, but have you explored the full potential of the best sites for collecting eCommerce reviews?

Ecommerce 59

Ecommerce Travel Hotels Social Media 59

Clarivate

NOVEMBER 8, 2023

For most defendants, patent litigation is a high stakes situation that justifies a significant investment in building an effective defense strategy. At the heart of any successful defensive strategy is comprehensive patent research. Recent legal decisions are heightening the need for, and in some ways, changing the focus of patent research when preparing for litigation.

Analysis 59

Analysis Conference Strategy Video 59

Forrester's Customer Insights

NOVEMBER 8, 2023

Hindsight Is 20/20 — Foresight Is Priceless How consumers spend, and on what, is of great interest to us; in that data lies kernels of insights that enable brands to shape their marketing strategies to maximize profitable growth and boost total shareholder return.

Consumers 55

Consumers Brands Marketing Strategy 55

Brandwatch CX

NOVEMBER 8, 2023

Find out why you need social media benchmarking and how you can use it to improve your social media strategy.

Social Media 52

Social Media Strategy 52

Advertisement

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Forrester's Customer Insights

NOVEMBER 8, 2023

Impulse spending behavior is growing — and companies are finding opportunities both online and offline to entice consumers to add to their basket. Forrester’s February 2023 Consumer Pulse Survey found that roughly one in two of US and UK Gen Z adults report making impulsive decisions when shopping.

Consumers 55

Consumers Retail Survey Report 55

SurveySensum

NOVEMBER 8, 2023

Customer experience encompasses every interaction a customer has with a business. In today’s competitive­ and digital landscape, CX can either build or break a brand. A survey conducted by TELUS International revealed that 65% of customers anticipate­ some level of CX automation in their customer journey. CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and

Customer Experience 52

Customer Experience Chatbots How To Effort Score 52

Forrester's Customer Insights

NOVEMBER 8, 2023

Healthcare in 2024 will be a dynamic space, with tech innovations and nontraditional thinking stepping up to address myriad health needs. Learn more.

Healthcare 55

Healthcare Innovation Trends Customer Experience 55

dscout People Nerds

NOVEMBER 8, 2023

What is the current state of UXR, and how will we shape a bright future together? Where will GenAI take us? These ideas (and so. much. more) were all in play at dscout’s in-person conference for Research leaders.

Conference 52

Conference 52

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Forrester's Customer Insights

NOVEMBER 8, 2023

The week beginning October 30, 2023 was a busy week for AI policymakers: On Monday, the US released President Biden’s Executive Order on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence, and the G7 announced its agreement on Guiding Principles and a Code of Conduct on Artificial Intelligence.

Customers 52

Customers 52

Perkville

NOVEMBER 8, 2023

Perkville, the leading referral and loyalty software provider for gyms, integrates with Antaris, a scaling gym management software provider.

Software 52

Software Loyalty Management 52

Forrester's Customer Insights

NOVEMBER 8, 2023

Planning season is that time of year when B2B marketing objectives get set, tweaked, and reestablished. It’s also the perfect time to revisit your CMO dashboard to ensure that it’s up to the task — here’s how.

B2B 52

B2B Marketing Measurement 52