Sun.Jan 07, 2024

article thumbnail

Unlocking CEO Mental Fitness: Imagine ”NPS” as a Custom Gauge for Effective Leadership or Not

eglobalis

Unlocking CEO Mental Fitness: Imagine ''NPS'' as a Custom Gauge for Effective Leadership or Not, Customer Gauge The post Unlocking CEO Mental Fitness: Imagine ”NPS” as a Custom Gauge for Effective Leadership or Not appeared first on Eglobalis.

NPS 251
article thumbnail

12 Best Intercom Alternatives & Competitors Heading Into 2024

Kustomer

Intercom has earned a respectable brand name as an AI-powered messaging and help desk system. And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top 5 Customer Service & CX Articles for Week of January 8, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoi

article thumbnail

A Peek into the World of Telemarketing Services in the Philippines

Magellan Solutions

Telemarketing may have built a somewhat unsavory reputation to many customers. This is somewhat understandable, as many telemarketers tend to be intrusive and unscrupulous. But misconceptions aside, telemarketing can do wonders for your business when used properly, especially if a significant chunk of your revenue comes from sales. A telemarketer’s ability to sell will depend on another.

article thumbnail

The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

article thumbnail

Setting the Bar – How to Become a Category Of One Business

Doing CX Right

Customer service experts Joe Calloway and Stacy Sherman discuss how to transform your business into a 'Category of One." They share expert guidance on differentiation, customer-centricity & exceptional leadership. The post Setting the Bar – How to Become a Category Of One Business appeared first on Doing CX Right.

How To 52