Upstream Works
SEPTEMBER 8, 2023
Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post What Does It Mean to Be Enterprise Ready for Today’s CX? appeared first on Upstream Works.
C3Centricity
SEPTEMBER 8, 2023
Introduction: [Capture the reader’s attention by highlighting the importance of personalization in delivering exceptional customer experiences. Explain how organizations that leverage customer […] The post The Power of Personalization: Unleashing Customer Data Analytics for Tailored Experiences first appeared on c3centricity.
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BirdEye
SEPTEMBER 8, 2023
Almost every business transaction starts with an online search today. It could be on a review site, search engine, social media platform, or listings website. The stronger the reputation for your real estate business online, the more likely the client will choose you over a competitor. Managing the reputation of your real estate business means listing on these platforms, collecting and managing reviews, and using them to grow your business.
AWS Machine Learning
SEPTEMBER 8, 2023
For modern companies that deal with enormous volumes of documents such as contracts, invoices, resumes, and reports, efficiently processing and retrieving pertinent data is critical to maintaining a competitive edge. However, traditional methods of storing and searching for documents can be time-consuming and often result in a large effort to find a specific document, especially when they include handwriting.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
BirdEye
SEPTEMBER 8, 2023
In the digital finance age, your online reputation is as valuable as your investment portfolio. Financial services companies, like investment firms, banks, and insurance agencies, operate in a landscape where trust and credibility are paramount. One wrong move, or even a false allegation, can significantly impact your business. That’s why online reputation management (ORM) is not just an optional strategy; it’s a necessity.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Interactions
SEPTEMBER 8, 2023
Getting stuck in a loop or being misunderstood by an automated customer care system brings out the worst in humanity. If recordings were published, your grandmother would surely blush! Thankfully, customer service tools have advanced in recent years, and AI is accelerating the change. Brands committed to creating exceptional customer experiences have turned to conversational AI solutions like Interactions Intelligent Virtual Assistant (IVA).
CSM Magazine
SEPTEMBER 8, 2023
Tom Darnell, COO at IRIS Audio Technologies examines the impact of background noise and how the latest technology can help improve agents’ wellbeing. At some point on a consumer journey, almost everyone has experienced background noise so unbearable you’ve had to repeat yourself – and your private information – over and over again. Not only is this a frustrating waste of time for you (the customer), it can also heavily affect a brand’s reputation.
Win the Customer
SEPTEMBER 8, 2023
In the dynamic world of startups, where every decision can make or break a company’s future, customer experience (CX) stands out as a critical factor for success. It’s not just about having a great product or service; it’s about how you make your customers feel when they interact with your brand. In this blog post, we’ll explore why CX matters for startups and provide actionable strategies to craft a CX strategy that can lead to success.
BirdEye
SEPTEMBER 8, 2023
In today’s digitally-driven world, your practice’s reputation extends far beyond its brick-and-mortar boundaries. Your digital footprint is the first point of contact for many potential patients. A single patient review could be the determining factor in whether or not a person decides to contact you. A low star rating could send people running to your competitors.
Speaker: David Nisbet, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Kapta Customer Success
SEPTEMBER 8, 2023
Improving your key account management practice and successfully navigating change is hard. Learn how to create a Success Strategy and improve your productivity.
SaleMove
SEPTEMBER 8, 2023
Companies can secure more customers by pairing their online self-service sales experience with proactive on-screen support, ultimately reducing form abandonments. The post Optimizing the Online Sales Experience to Boost Conversions appeared first on Glia Blog | Digital Customer Service Explained.
2020 Research
SEPTEMBER 8, 2023
Join Raj Manocha, Chief Client Officer of Sago, as he delves into the current state of AI in the market research industry and reveals the immense opportunities it presents for driving future growth.
Call Experts
SEPTEMBER 8, 2023
In the healthcare industry, a HIPAA-compliant answering service is your ultimate healthcare ally. Today, HIPAA has become a cornerstone in safeguarding patient data across all practice areas. For call centers specifically serving the healthcare industry, compliance with HIPAA regulations isn’t just a legal requirement but a crucial aspect of providing top-notch customer service.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Uplight
SEPTEMBER 8, 2023
As each summer breaks the temperature record of the past summers and customers are faced with unrelenting heat, demand response (DR) at scale is becoming a necessity for utilities to ensure grid reliability. Utilities nationally are accelerating the pace of DR enrollments to avoid strain and prevent blackouts. Uplight’s expertise in enrolling and retaining customers Read More The post Uplight Scales Demand Response, a Critical Summer Asset appeared first on Uplight.
SurveySensum
SEPTEMBER 8, 2023
In 2006, Bain & Company conducted thorough research on Dell’s detractors and promoters. They found that on average, a consumer is valued at $210 to Dell. However, a detractor ends up costing the company $57 , while a satisfied promoter generates $328 in value. Now, according to Bain & Company, if Dell could turn only 2-8% of those unhappy customers into satisfied ones, they could have boosted their annual revenue by $167 million.
Gainsight
SEPTEMBER 8, 2023
In today’s rapidly changing business landscape, one thing is certain: Customer Success (CS) is not just a nice-to-have anymore; it’s a necessity to protect and grow your existing revenue. Even in an atmosphere of cautious capital, 98% of companies plan to maintain or grow their CS org in 2023. As the importance of Customer Success continues to grow and evolve, so do the roles and compensation structures within the field.
Circular Edge
SEPTEMBER 8, 2023
Business Guide: Five Signs That It's Time for a New ERP It’s time to break free from manual tasks, fragmented applications, and missed growth opportunities. Let NetSuite’s cloud ERP redefine the way you operate, adapt, and succeed in the competitive industry. Have a look at Our guide, “5 Signs That It’s Time for a New ERP – Best Practices for Food and Beverage Businesses,” which sheds light on how NetSuite is revolutionizing operations for companies like yours
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SurveySparrow
SEPTEMBER 8, 2023
But have you ever considered the true weight of product naming? How important is naming a product, really? To understand this you need to ask yourself a basic, but important question. How often have you paused to ponder about the sheer importance of a name? Think about the first word you learnt to pronounce as a child (not that you’d remember!).
Feedbackly
SEPTEMBER 8, 2023
Rejoignez-nous pour découvrir comment l’Expérience Émotionnelle transforme les fondements de l’expérience client. Date et horaire: le 28 septembre, de 11h à 12h CEST >> Réservez votre place gratuite ici Une Expérience Client bien gérée constitue un avantage concurrentiel pour les entreprises et leur permet de gagner sur le long terme. Pour gérer l’expérience client, il est nécessaire de bien la mesurer : les dernières recherches en marketing montrent que les émotions ressenties par les clients s
CSM Magazine
SEPTEMBER 8, 2023
Hugely exciting news concerning the closer integration between Genesys and Salesforce; a move that automatically strengthens Sabio’s position as Europe’s leading Digital Experience Transformation Services partner. The CCaaS and CRM leaders unveiled their new Customer Experience and Relationship Management solution – CX Cloud – with the exciting new offering aimed at helping businesses drive more value from data and AI through Genesys Cloud and Salesforce Service Cloud.
Forrester's Customer Insights
SEPTEMBER 8, 2023
Data fabric has been gaining traction in the enterprise. Data fabric is a modern architecture that automates the integration of any data in real time or near real time from disparate sources, on-premises or in the cloud, into coherent data services that support business transactions, analytics, predictive analytics, and other workloads and patterns.
Speaker: Lauren Barash, Vice President, Brand Marketing
In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program
CSM Magazine
SEPTEMBER 8, 2023
E-commerce has revolutionized the way we shop, bringing unparalleled convenience and choice. But as the industry matures, so does the challenge of keeping customers loyal and engaged. As of 2022, global e-commerce sales surpassed $5.7 trillion, underlining the sector’s explosive growth. Yet, this boom also means that online stores face stiff competition in attracting and retaining customers.
Forrester's Customer Insights
SEPTEMBER 8, 2023
LeanIX, a privately held enterprise architecture (EA) management solution, is set to be acquired by SAP, as announced on September 7, 2023 (click here). SAP has made this strategic acquisition to offer SAP clients access to a complete suite of tools essential for continuous business transformation. It includes AI-driven process optimization, particularly in enterprise architecture.
Centercode
SEPTEMBER 8, 2023
Explore why beta testing is essential for product validation and how it's evolving to fit agile development cycles.
Forrester's Customer Insights
SEPTEMBER 8, 2023
I often get client inquiries about latency requirements to support real-time analytics and operational workloads. The challenge is that “real time” can vary from milliseconds to minutes depending on the use case. At its core, real-time data refers to data made available immediately (or almost immediately) to support operational and analytical workloads.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Brad Cleveland Blog
SEPTEMBER 8, 2023
How many people do you need to handle the customer workload on a Monday morning at 10:00 am? How about a Thursday afternoon at 2:00 pm? In this video from my LinkedIn Learning course “Managing a Customer Contact Center,” I … Continue reading → The post <strong>Don’t Guess at Staffing: Proven Methods for Your Contact Center</strong> appeared first on Brad Cleveland.
Forrester's Customer Insights
SEPTEMBER 8, 2023
Has The Economy Got You Down? It’s 1840. Inflation is rampant, and beleaguered consumers are reeling from high prices.
Brad Cleveland Blog
SEPTEMBER 8, 2023
How many people do you need to handle the customer workload on a Monday morning at 10:00 am? How about a Thursday afternoon at 2:00 pm? In this video from my LinkedIn Learning course “Managing a Customer Contact Center,” I … Continue reading → The post <strong>Don’t Guess at Staffing: Proven Methods for Your Contact Center</strong> appeared first on Brad Cleveland.
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