Beyond Philosophy
AUGUST 29, 2024
Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: It might seem counterintuitive to your bottom line and the concept of customer-centricity, but the fact is that sometimes you have customers that you should fire. I get it. It runs against the conventional wisdom.
AWS Machine Learning
AUGUST 29, 2024
The AWS DeepRacer League is the world’s first autonomous racing league, open to everyone and powered by machine learning (ML). AWS DeepRacer brings builders together from around the world, creating a community where you learn ML hands-on through friendly autonomous racing competitions. As we celebrate the achievements of over 560,000 participants from more than 150 countries who sharpened their skills through the AWS DeepRacer League over the last 6 years, we also prepare to close this chapter w
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BirdEye
AUGUST 29, 2024
Aligning with your audience’s social media habits is vital for your business’s success, highlighting the importance of being strategically present where your customers are most active. This is corroborated by our survey, which revealed a social media statistic that approximately 81% of multi-location businesses manage their social media at the corporate level.
Amplifai Coaching Category
AUGUST 29, 2024
Learn the effects of call center turnover, and strategies from industry experts to retain top talent and boost overall employee experiences for exceptional customer experiences.
Speaker: Jennifer Wright and Nick Barron
Navigating the complexities of e-commerce requires more than just the right technology - It demands a holistic strategy that aligns platform capabilities with customer- centric design and marketing. This webinar will provide a roadmap for building a robust e-commerce strategy, guiding you through key decisions from platform selection to creating user experiences that convert, and leverage digital marketing to reach and retail customers.
Zonka Feedback
AUGUST 29, 2024
Imagine this: Apple launches the iPhone 16, and instead of the usual buzz of excitement, the support lines are jammed. Users are frustrated, struggling with a new camera feature that isn’t as intuitive as they hoped. Social media erupts with complaints, and Apple’s reputation takes a hit. All this could have been avoided with a well-prepared knowledge base, refined through user feedback.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
VDS
AUGUST 29, 2024
In August 2024, Genesys introduced 16 new features and functionality enhancements to its cloud platform. Here are the key updates: VDS Featured Release Activity plans for optimal workforce management scheduling (August 12) Planners can apply WFM activity plans to determine the best time to schedule activities for individuals and groups of agents, independent from the work plan.
Blueshift
AUGUST 29, 2024
Data is the backbone of effective marketing strategies, especially in the personal finance sector. The ability to collect, unify, and analyze vast amounts of financial data can significantly enhance marketing efforts. Financial data aggregators play a crucial role in this process, and when integrated with AI marketing platforms like Blueshift, they can transform raw data into precise, actionable insights.
CSM Magazine
AUGUST 29, 2024
As we all know, AI will revolutionise customer experience (CX) – yet research shows under 5% of CX-focused AI initiatives actually reach any sort of significant scale. But why the gap between the hype and reality? Our ebook – entitled ‘ Revolutionising the Customer Experience ‘ – identifies key barriers organisations face when implementing AI across the customer journey.
Advantage Communications
AUGUST 29, 2024
E-commerce has revolutionized the way we shop, offering consumers the convenience of browsing and purchasing products from anywhere in the world. However, this online venture comes with its own set of challenges. From managing logistics to providing exceptional customer service, e-commerce businesses must navigate a complex web of operational hurdles to remain competitive.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Uplight
AUGUST 29, 2024
Originally published in the AESP Energy Intel Magazine Q2 2024 (56-60). Artificial intelligence models are key components to any effort to decarbonize and enhance the sustainability of the grid. There is simply too much data from too many sources. We need computers to recognize patterns, predict, and make decisions to help us answer questions such Read More The post Breaking Down Data and Team Silos for a Decarbonized Future appeared first on Uplight.
Optimove
AUGUST 29, 2024
How AI is Transforming CDPs Download Now >> Why it Matters: For iGaming and sports betting operators, this post defines AI-orchestrated gamification and illustrates how it can transform player engagement strategies by delivering more dynamic and personalized experiences, directly impacting customer lifetime value and key business metrics. Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Big Pictur e AI-orchestrate
Forrester's Customer Insights
AUGUST 29, 2024
Forrester just published the second edition of The Forrester Wave™: Microsegmentation Solutions. Just over two years separates this research from the previous report, and the technological advances over that short time are stunning.
Thematic
AUGUST 29, 2024
Listening to your customers is now more important than ever. According to a recent McKinsey report , improving customer care is the fastest-growing priority for customer care leaders. And Voice of Customer (VoC) programs are among the most effective tools in the box. Voice of Customer (VoC) is all about tuning into what your customers really think. It’s a way for businesses to collect, analyze, and act on customer feedback to improve products, services, and the overall customer experience
Speaker: Igli Laci, Strategic Finance Leader
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
Forrester's Customer Insights
AUGUST 29, 2024
The B2B revenue process is under siege. Changing buying behaviors are making traditional ways of marketing irrelevant. The buyer journey is now complex and focuses a lot on self-research. The overreliance on lead generation metrics is obscuring the bigger picture of revenue impact.
AWS Machine Learning
AUGUST 29, 2024
This post is co-written with Eliuth Triana, Abhishek Sawarkar, Jiahong Liu, Kshitiz Gupta, JR Morgan and Deepika Padmanabhan from NVIDIA. At the 2024 NVIDIA GTC conference, we announced support for NVIDIA NIM Inference Microservices in Amazon SageMaker Inference. This integration allows you to deploy industry-leading large language models (LLMs) on SageMaker and optimize their performance and cost.
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