Beyond Philosophy

AUGUST 29, 2024

Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: It might seem counterintuitive to your bottom line and the concept of customer-centricity, but the fact is that sometimes you have customers that you should fire. I get it. It runs against the conventional wisdom.

Hotels 78

Hotels Conference Telecommunications Customer Centricity 78

AWS Machine Learning

AUGUST 29, 2024

The AWS DeepRacer League is the world’s first autonomous racing league, open to everyone and powered by machine learning (ML). AWS DeepRacer brings builders together from around the world, creating a community where you learn ML hands-on through friendly autonomous racing competitions. As we celebrate the achievements of over 560,000 participants from more than 150 countries who sharpened their skills through the AWS DeepRacer League over the last 6 years, we also prepare to close this chapter w

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Training Course Innovation Management 117

Blueshift

AUGUST 29, 2024

Data is the backbone of effective marketing strategies, especially in the personal finance sector. The ability to collect, unify, and analyze vast amounts of financial data can significantly enhance marketing efforts. Financial data aggregators play a crucial role in this process, and when integrated with AI marketing platforms like Blueshift, they can transform raw data into precise, actionable insights.

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Financial Data Marketing Strategy 98

AWS Machine Learning

AUGUST 29, 2024

This post is co-written with Eliuth Triana, Abhishek Sawarkar, Jiahong Liu, Kshitiz Gupta, JR Morgan and Deepika Padmanabhan from NVIDIA. At the 2024 NVIDIA GTC conference, we announced support for NVIDIA NIM Inference Microservices in Amazon SageMaker Inference. This integration allows you to deploy industry-leading large language models (LLMs) on SageMaker and optimize their performance and cost.

Software 90

Software Technology Conference Examples 90

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Roadmap

BirdEye

AUGUST 29, 2024

Aligning with your audience’s social media habits is vital for your business’s success, highlighting the importance of being strategically present where your customers are most active. This is corroborated by our survey, which revealed a social media statistic that approximately 81% of multi-location businesses manage their social media at the corporate level.

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Social Media How To Multi-Channel Tools 59

Amplifai Coaching Category

AUGUST 29, 2024

Learn the effects of call center turnover, and strategies from industry experts to retain top talent and boost overall employee experiences for exceptional customer experiences.

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Call Center Strategy Employee Experience Industry 52

Zonka Feedback

AUGUST 29, 2024

Imagine this: Apple launches the iPhone 16, and instead of the usual buzz of excitement, the support lines are jammed. Users are frustrated, struggling with a new camera feature that isn’t as intuitive as they hoped. Social media erupts with complaints, and Apple’s reputation takes a hit. All this could have been avoided with a well-prepared knowledge base, refined through user feedback.

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Knowledge Base Feedback Social Media Resources 52

InteractionMetrics

AUGUST 29, 2024

Your customer feedback dashboard is a powerful tool when used strategically. But dashboards are easy to underutilize and under-impress. Here’s our quick guide to getting the most out of your customer feedback dashboard. Customer Feedback Dashboards: Strengths & Limitations No doubt dashboards will make your business life easier but they do have some strengths and limitations worth considering.

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Feedback Net Promoter Score Effort Score Comparison 52

VDS

AUGUST 29, 2024

In August 2024, Genesys introduced 16 new features and functionality enhancements to its cloud platform. Here are the key updates: VDS Featured Release Activity plans for optimal workforce management scheduling (August 12) Planners can apply WFM activity plans to determine the best time to schedule activities for individuals and groups of agents, independent from the work plan.

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Analytics Groups Data Management 52

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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center

CSM Magazine

AUGUST 29, 2024

As we all know, AI will revolutionise customer experience (CX) – yet research shows under 5% of CX-focused AI initiatives actually reach any sort of significant scale. But why the gap between the hype and reality? Our ebook – entitled ‘ Revolutionising the Customer Experience ‘ – identifies key barriers organisations face when implementing AI across the customer journey.

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eBook Roadmap Groups Culture 52

Advantage Communications

AUGUST 29, 2024

E-commerce has revolutionized the way we shop, offering consumers the convenience of browsing and purchasing products from anywhere in the world. However, this online venture comes with its own set of challenges. From managing logistics to providing exceptional customer service, e-commerce businesses must navigate a complex web of operational hurdles to remain competitive.

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Exceptional Customer Service Consumers Customer Service Management 52

Uplight

AUGUST 29, 2024

Originally published in the AESP Energy Intel Magazine Q2 2024 (56-60). Artificial intelligence models are key components to any effort to decarbonize and enhance the sustainability of the grid. There is simply too much data from too many sources. We need computers to recognize patterns, predict, and make decisions to help us answer questions such Read More The post Breaking Down Data and Team Silos for a Decarbonized Future appeared first on Uplight.

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Data Leadership 52

Optimove

AUGUST 29, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For iGaming and sports betting operators, this post defines AI-orchestrated gamification and illustrates how it can transform player engagement strategies by delivering more dynamic and personalized experiences, directly impacting customer lifetime value and key business metrics. Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Big Pictur e AI-orchestrate

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Gamification Multi-Channel Sports Measurement 52

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Self Service

Forrester's Customer Insights

AUGUST 29, 2024

Forrester just published the second edition of The Forrester Wave™: Microsegmentation Solutions. Just over two years separates this research from the previous report, and the technological advances over that short time are stunning.

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Report Technology Data Trends 36

Thematic

AUGUST 29, 2024

Listening to your customers is now more important than ever. According to a recent McKinsey report , improving customer care is the fastest-growing priority for customer care leaders. And Voice of Customer (VoC) programs are among the most effective tools in the box. Voice of Customer (VoC) is all about tuning into what your customers really think. It’s a way for businesses to collect, analyze, and act on customer feedback to improve products, services, and the overall customer experience

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Voice of Customer Social Media Analysis Feedback 62

Forrester's Customer Insights

AUGUST 29, 2024

The B2B revenue process is under siege. Changing buying behaviors are making traditional ways of marketing irrelevant. The buyer journey is now complex and focuses a lot on self-research. The overreliance on lead generation metrics is obscuring the bigger picture of revenue impact.

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B2B Metrics Marketing Customers 36