AWS Machine Learning

NOVEMBER 10, 2023

We are witnessing a rapid increase in the adoption of large language models (LLM) that power generative AI applications across industries. LLMs are capable of a variety of tasks, such as generating creative content, answering inquiries via chatbots, generating code, and more. Organizations looking to use LLMs to power their applications are increasingly wary about data privacy to ensure trust and safety is maintained within their generative AI applications.

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Chatbots e-support Examples Data 120

Totango

NOVEMBER 10, 2023

As a leader in customer success, who’s your friend in the C-suite? Is the customer journey mapping exercise a worthwhile effort? Who owns the customer community for your organization? How’s that for a few spicy thought starters? Does the answer to any of those questions put you on the edge of your seat? We hope so! At Totango Live! 2023, Chris Dishman , Totango’s SVP of Global Customer Success, hosted the lively Hot Takes!

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Customer Journeys Customer Success Exercises B2B 100

AWS Machine Learning

NOVEMBER 10, 2023

In the recent past, using machine learning (ML) to make predictions, especially for data in the form of text and images, required extensive ML knowledge for creating and tuning of deep learning models. Today, ML has become more accessible to any user who wants to use ML models to generate business value. With Amazon SageMaker Canvas , you can create predictions for a number of different data types beyond just tabular or time series data without writing a single line of code.

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Analysis Data Examples Training 117

SaleMove

NOVEMBER 10, 2023

Here’s how the Glia Virtual Assistant has become one of the most trusted AI solutions in the financial services industry. The post Why The Glia Virtual Assistant Is Now Trusted by Over 100 Banks and Credit Unions appeared first on Glia Blog | Digital Customer Service Explained.

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Banking Financial Industry Customer Service 92

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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AWS Machine Learning

NOVEMBER 10, 2023

Creating high-performance machine learning (ML) solutions relies on exploring and optimizing training parameters, also known as hyperparameters. Hyperparameters are the knobs and levers that we use to adjust the training process, such as learning rate, batch size, regularization strength, and others, depending on the specific model and task at hand.

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Metrics Training Effort Score Strategy 114

Kustomer

NOVEMBER 10, 2023

In today’s fast-paced business world, customer-centricity isn’t a luxury; it’s a necessity. To truly prioritize your customers, you must grasp their needs and deliver seamless, efficient, and proactive experiences every time. You require a smart, user-friendly customer service platform that seamlessly integrates data and AI, giving you a holistic customer view.

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Data Customer Centricity Customer relationships Innovation 68

BirdEye

NOVEMBER 10, 2023

Imagine a bustling mental health practice where patient demand is high. Prospective patients turn to online searches and reviews for the care they need. Genesis Counseling Center faced this challenge head-on and embraced the power of AI for reputation management to manage its customer communications. Our recent webinar, aptly titled, ‘Efficiency Unleashed: Streamlining customer communications using AI,’ for Birdeye VIEW 2023, unveils a real-life success story that demonstrates the in

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Communication Chatbots Conference Customers 59

Zonka Feedback

NOVEMBER 10, 2023

Forms on fire is a popular cloud-based software that lets you create forms and form workflows from scratch to collect and manage data. Although the platform offers some of the advanced features, navigating these higher-level software features might require more coding experience and a steeper learning curve.

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Software Data Management Feedback 59

BirdEye

NOVEMBER 10, 2023

Marketing for roofing companies often becomes an afterthought. Most roofing companies survive on seasonal leads, sporadic inquiries from listings , or occasional customer recommendations. Yet, this approach only leads to survival rather than thriving growth. Roofing business marketing is key to a steady stream of leads throughout the year. It ensures that you have a strong market reputation and gain a competitive edge with ease.

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Marketing Strategy Social Media Advertising 59

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

Northridge Group

NOVEMBER 10, 2023

To increase customer retention rates and reduce churn, you can transform your call center into a loyalty center. Use these four tactics to improve brand loyalty. The post Data Analytics: The Key to Better Patient Acquisition first appeared on Northridge Group.

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Analytics Data Call Center Customer Retention 52

2020 Research

NOVEMBER 10, 2023

Sago Executive Chairman Steve Schlesinger is set to receive the prestigious Quirk’s Lifetime Achievement Award at The Marketing Research and Insight Excellence Awards. The virtual awards ceremony will take place on Nov. 14 at 1 p.m. EST. With over 35 years of experience, Steve has played an instrumental role in advancing the field of market research and driving innovation.

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Leadership Groups Industry Marketing 52

SurveySensum

NOVEMBER 10, 2023

Let’s say you run an online small bookstore where customers order books from your store and share the book reviews. You rely heavily on email and social media for customer feedback for your bookstore. It’s a time-consuming process, and often you miss important messages or suggestions from your customers. For example, a customer faced some issues with the checkout process, and as there was no way to report it, this customer abandoned their cart, and with that, you lost a valuable customer.

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User Experience Tools Feedback Analysis 52

Daniel Group

NOVEMBER 10, 2023

Welcome to Success Strategies Are you setting up your company for sustainable business growth with excellent CX? Excellent CX is the key to keeping your customers loyal and having them become your best sales team by telling others about you. In 2003, Fred Reichheld, a consultant with Bain & Company developed the Net Promoter Score. He found that the NPS question (how likely are you to recommend) was strongly correlated with several business outcomes, most notably business growth.

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Net Promoter Score Conference Effort Score Sales 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

SurveySparrow

NOVEMBER 10, 2023

Volunteer sampling is an approach where participants willingly contribute their thoughts and experiences. It’s like a conversation because only those who are interested in taking part will join. These volunteers eagerly contribute their ideas, perspectives, and stories, adding color to the research. In this blog, we will delve deeper into its meaning, benefits, limitations, and all that you need to know.

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Social Media Study Groups Survey 52

Feedbackly

NOVEMBER 10, 2023

Customer Experience (CX) metrics are used to track, measure, and evaluate how customers regard their experience with a company. They are invaluable for eCommerce stores where the opportunity to communicate and engage face-to-face with customers is scarce. These metrics help brands gauge if they are meeting consumer expectations and also identify gaps and pain points that need to be addressed.

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Ecommerce Metrics Customer Experience Effort Score 52

Magellan Solutions

NOVEMBER 10, 2023

Discover the heart of the Philippines’ economic progress as we explore the IT-BPO industry in this article. The latest Philippine BPO statistics and insights show the industry’s resilience. It showcases its crucial role in the country’s economic development. It will provide us with a solid foundation to begin our journey. Learn how this thriving sector has become an essential pillar of the Philippine economy.

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Call Center Government Telecommunications Industry 52

CSM Magazine

NOVEMBER 10, 2023

When it comes to the world of casinos, loyalty isn’t just a virtue but a strategic game-changer. There is hardly any online or land-based casino that doesn’t offer some kind of a loyalty program, like the iRush Rewards program or any other like this. But do those programs really work, and how? In the glittering realm of spinning wheels and high-stake bets, loyalty programs have become the secret sauce, enticing gamblers to stay, play, and keep coming back for more.

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Loyalty Programs Loyalty Travel Rewards Programs 52

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Magellan Solutions

NOVEMBER 10, 2023

The real estate sector is a highly competitive industry today. Traditionally, its marketing strategies often depend on intrusive methods like cold-calling and endless bombardment of ads just to grab the attention of prospective buyers or sellers. But guess what? Times have changed. According to the National Association of Realtors , a whopping 97% of homebuyers now kick-start their property hunt on the internet.

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Marketing Case Study ROI Return on Investment 52

Forrester's Customer Insights

NOVEMBER 10, 2023

Organizations have experienced a surge in cyberattacks, with attackers using more sophisticated methods to exploit vulnerabilities. Increasing cybersecurity guidelines and regulations stem from breaches with a high impact on society and bringing more focus on themes such as supply chain risk.

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Guidelines Management Customers 57

Magellan Solutions

NOVEMBER 10, 2023

When one searches for “outsourcing countries” on the internet, Outsourcing Philippines vs India stands out. Intrigued why? Because these two countries offer outsourced services that can cater to businesses of all kinds. No wonder they are ranked within the top ten according to Tholon’s Top 50 Digital Nations list. To answer the question of which is better, India vs.

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Culture Government Financial Transportation 52

Forrester's Customer Insights

NOVEMBER 10, 2023

Humans are adaptable. We adapt to new technology very quickly. Maybe increasingly quickly if I think about my own career from implementing ERP on Windows 95 to embracing the internet in a late nineties dot-com to evangelizing mobile in the noughties, all they way to today when we get to generative AI.

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Technology Customer Experience Customers 55

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

Tools

CSM Magazine

NOVEMBER 10, 2023

In a competitive online landscape where almost anyone can build a website and start selling products or services in minutes, modern consumers lean heavily on positive reviews to help them make informed purchasing decisions. Because of this, positive user reviews have become an essential aspect of ongoing business success. To attract new customers and maintain a positive reputation, new entrants to many industries must pay close attention to the number of positive reviews they can earn.

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Strategy Feedback Consumers Customers 52