Mon.Dec 02, 2024

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Protect Your Customers And Your Brand From Holiday Fueled Phishing

Forrester's Customer Insights

It’s the most frantic time of the year, isn’t it? From “Black Friday Starts Now!” on November 1 through to “Place your order by December 18 for guaranteed delivery!” and finally to “There’s still time!” and “Great last-minute gifts!” it would certainly seem so by looking at most people’s overflowing personal in-boxes.

Brands 26
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Unlocking the Secrets to Exceptional Customer Service with Paul R. Jones

BlueOcean

This blog post has consistently ranked as one of our most popular year after year. The insight about exceptional customer service and the customer experience is still rock solid, and so we decided to revisit the article entering 2025. When it comes to customer experience , there’s a lot of cross-over between the hospitality industry and the contact center industry.

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Unlock cost savings with the new scale down to zero feature in SageMaker Inference

AWS Machine Learning

Today at AWS re:Invent 2024, we are excited to announce a new feature for Amazon SageMaker inference endpoints: the ability to scale SageMaker inference endpoints to zero instances. This long-awaited capability is a game changer for our customers using the power of AI and machine learning (ML) inference in the cloud. Previously, SageMaker inference endpoints maintained a minimum number of instances to provide continuous availability, even during periods of low or no traffic.

Policies 109
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Mastering the Customer Experience with Edwin Margulies

ShepHyken

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can companies effectively integrate new technology into existing systems to enhance customer experience? Why is creating a frictionless customer experience important, and how can businesses achieve it? Why is understanding consumer behavior crucial for improving customer experience?

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Supercharge your auto scaling for generative AI inference – Introducing Container Caching in SageMaker Inference

AWS Machine Learning

Today at AWS re:Invent 2024, we are excited to announce the new Container Caching capability in Amazon SageMaker, which significantly reduces the time required to scale generative AI models for inference. This innovation allows you to scale your models faster, observing up to 56% reduction in latency when scaling a new model copy and up to 30% when adding a model copy on a new instance.

Resources 109

More Trending

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Transform Your Feedback Strategy: The Best Confirmit Alternatives in 2025

SurveySensum

Are you running into roadblocks with Confirmit’s complexity or its high costs? Perhaps you’re seeking more agile and customizable options that align with your budget and needs. If you nodded yes, exploring Confirmit alternatives might be the right move for you. While Confirmit (now Forsta) may be popular, it’s often cited as complex and costly, which limits the ability of many brands to be as adaptable as they need to be in response to changing customer expectations.

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How to Provide Excellent eSports Customer Service and Support

CSM Magazine

The eSports industry is growing at a fast pace, with millions of players and fans engaging in competitive gaming communities every day. From intricate gameplay mechanics to customizations like skins, eSports gamers rely heavily on seamless experiences. But what happens when things go wrong? Whether it’s a missing item or failed transaction, excellent customer support plays a pivotal role in ensuring customer satisfaction and loyalty.

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Expert Advice: 4 Tips for Advancing Research and Innovation

Alida

Get Insider Insights on Innovation in the Era of AI from Leading Researchers

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Westcon-Comstor Taps TTEC Digital to Lead Global Sales Process Optimization

CSM Magazine

TTEC Holdings Inc., a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has completed the first phases of a successful global sales process optimization program with Westcon-Comstor , a global technology provider and specialist distributor. Westcon-Comstor operates across EMEA and APAC, connecting the world’s leading IT vendors with a channel of technology resellers, systems integrator

Sales 52
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How AI Is Revolutionizing Contact Centers: 2025 Strategy + ROI Playbook

In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

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Top 10 Google Business Profile (Google My Business) Management Tools in 2024

Brandwatch CX

Discover essential Google Business Profile management tools to boost your local visibility and attract more customers.

Tools 93
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How a 3D Video Animation Company Can Bring Your Vision to Life

CSM Magazine

Content is being churned at a fast pace in today’s digital landscape. This means businesses and creators have to compete for customer’s attention. While there are many ways to create content that stands out from the crowd, it can seem overwhelming to pick one. One effective approach for businesses and individuals alike is utilizing 3D video animation techniques.

Video 52
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Customer Marketers: Be Ambitious But Not Careless

Forrester's Customer Insights

Customer marketers once lived in the shadow of demand marketing as supporters of upsell and cross-sell and now have expanded to adoption, loyalty, and advocacy, as Forrester’s State Of Customer Engagement Survey, 2024, shows. They should be ambitious, but not careless, about what they take on next.

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LinkedIn Hashtags: The Ultimate Guide for 2024

Brandwatch CX

Boost your LinkedIn engagement with effective hashtag strategies. Learn practical tips to enhance your visibility and connect with your audience.

Tips 52
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Next-Gen Cloud Contact Centers For Dummies®

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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Call Center Compliance: Regulations, Challenges and Best Practices (2025) | AmplifAI

Amplifai Coaching Category

Learn how to navigate call center compliance with our comprehensive guide. Discover key regulations, consequences of non-compliance, and best practices to protect your contact center.

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Best Time to Post On YouTube for More Views

Brandwatch CX

Discover the ideal times to post on YouTube in 2025 for the highest engagement. Maximize your views and connect with your audience effectively. Read more.

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Anti-Predictions 2025: What Won’t Happen In The Year Ahead

Forrester's Customer Insights

It's predictions season at Forrester. Read this blog to get a look at what won't happen in the year ahead in our 2025 anti-predictions.

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6 Tips for Successful Content Personalization 

Optimove

See the difference control groups make in this guide Download Now Why it Matters: Content Personalization is crucial for brands looking to stay ahead of the competition. It ensures customers feel noticed, appreciated, and unique. Brands that start with the customer and put them first gain their loyalty for life and will outshine their competitors. This blog will explain personalized content, why it’s vital in today’s market, and how to make it happen seamlessly.

Tips 52
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Making the Moment: The Art of Creating Events That Drive Results

Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective

In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.

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Social Media Intelligence to Stay Competitive and Engage Customers

InMoment XI

Your social media channels aren’t just for scrolling through your feeds. With 74% of consumers relying on social media to guide their purchasing decisions, these platforms host valuable customer experience data. Social media intelligence is a powerful tool for leveraging this data to make informed business decisions. What is Social Media Intelligence?

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Speed up your AI inference workloads with new NVIDIA-powered capabilities in Amazon SageMaker

AWS Machine Learning

This post is co-written with Abhishek Sawarkar, Eliuth Triana, Jiahong Liu and Kshitiz Gupta from NVIDIA. At re:Invent 2024, we are excited to announce new capabilities to speed up your AI inference workloads with NVIDIA accelerated computing and software offerings on Amazon SageMaker. These advancements build upon our collaboration with NVIDIA, which includes adding support for inference-optimized GPU instances and integration with NVIDIA technologies.

Training 112
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GDPR Isn’t Enough: Navigate Privacy Regulations In APAC

Forrester's Customer Insights

According to Forrester’s Business Privacy Survey 2024, 46% of privacy decision-makers in Asia Pacific (APAC) reported full compliance with GDPR. However, compliance with the EU’s GDPR alone isn’t sufficient in APAC, where local regulations may impose additional or different requirements.

Report 64
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Introducing Fast Model Loader in SageMaker Inference: Accelerate autoscaling for your Large Language Models (LLMs) – part 1

AWS Machine Learning

The generative AI landscape has been rapidly evolving, with large language models (LLMs) at the forefront of this transformation. These models have grown exponentially in size and complexity, with some now containing hundreds of billions of parameters and requiring hundreds of gigabytes of memory. As LLMs continue to expand, AI engineers face increasing challenges in deploying and scaling these models efficiently for inference.

Resources 112
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Case Study: Key Insights on Wait Times and Customer Service

Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.

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Finding Reliable Website Developers for Your Project

CSM Magazine

Finding the right website developer is a crucial step in bringing your online vision to life. Whether you’re starting from scratch or updating an existing site, the developer you choose can make all the difference in creating a website that aligns with your goals. But with so many options out there, how do you ensure you’re making the right choice? By defining your project needs, researching thoroughly, and carefully evaluating potential candidates, you can find a reliable partner to turn your i

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How Amazon Finance Automation built a generative AI Q&A chat assistant using Amazon Bedrock

AWS Machine Learning

Today, the Accounts Payable (AP) and Accounts Receivable (AR) analysts in Amazon Finance operations receive queries from customers through email, cases, internal tools, or phone. When a query arises, analysts must engage in a time-consuming process of reaching out to subject matter experts (SMEs) and go through multiple policy documents containing standard operating procedures (SOPs) relevant to the query.

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Introducing Fast Model Loader in SageMaker Inference: Accelerate autoscaling for your Large Language Models (LLMs) – Part 2

AWS Machine Learning

In Part 1 of this series, we introduced Amazon SageMaker Fast Model Loader , a new capability in Amazon SageMaker that significantly reduces the time required to deploy and scale large language models (LLMs) for inference. We discussed how this innovation addresses one of the major bottlenecks in LLM deployment: the time required to load massive models onto accelerators.

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Fast and accurate zero-shot forecasting with Chronos-Bolt and AutoGluon

AWS Machine Learning

Chronos-Bolt is the newest addition to AutoGluon-TimeSeries, delivering accurate zero-shot forecasting up to 250 times faster than the original Chronos models [1]. Time series forecasting plays a vital role in guiding key business decisions across industries such as retail, energy, finance, and healthcare. Traditionally, forecasting has relied on statistical models [2] like ETS and ARIMA, which remain strong baselines, particularly when training data is limited.

Training 104
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Future-Proof IT: Cost-Saving Strategies Every IT Leader Needs in 2025

With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.