Forrester's Customer Insights
DECEMBER 2, 2024
It’s the most frantic time of the year, isn’t it? From “Black Friday Starts Now!” on November 1 through to “Place your order by December 18 for guaranteed delivery!” and finally to “There’s still time!” and “Great last-minute gifts!” it would certainly seem so by looking at most people’s overflowing personal in-boxes.
BlueOcean
DECEMBER 2, 2024
This blog post has consistently ranked as one of our most popular year after year. The insight about exceptional customer service and the customer experience is still rock solid, and so we decided to revisit the article entering 2025. When it comes to customer experience , there’s a lot of cross-over between the hospitality industry and the contact center industry.
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Alida
DECEMBER 2, 2024
Get Insider Insights on Innovation in the Era of AI from Leading Researchers
ShepHyken
DECEMBER 2, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can companies effectively integrate new technology into existing systems to enhance customer experience? Why is creating a frictionless customer experience important, and how can businesses achieve it? Why is understanding consumer behavior crucial for improving customer experience?
Advertiser: ZoomInfo
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
Brandwatch CX
DECEMBER 2, 2024
Discover essential Google Business Profile management tools to boost your local visibility and attract more customers.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
CSM Magazine
DECEMBER 2, 2024
In recent years, the importance of customer service in healthcare has come to the forefront. In this article, we look at some key strategies and techniques for providing excellent patient care. According to a survey by Accenture , 25% of patients have switched healthcare providers due to poor customer service. It is therefore become crucial for healthcare providers to prioritize patient satisfaction in tandem with providing quality medical services.
Brandwatch CX
DECEMBER 2, 2024
Boost your LinkedIn engagement with effective hashtag strategies. Learn practical tips to enhance your visibility and connect with your audience.
CSM Magazine
DECEMBER 2, 2024
The eSports industry is growing at a fast pace, with millions of players and fans engaging in competitive gaming communities every day. From intricate gameplay mechanics to customizations like skins, eSports gamers rely heavily on seamless experiences. But what happens when things go wrong? Whether it’s a missing item or failed transaction, excellent customer support plays a pivotal role in ensuring customer satisfaction and loyalty.
Amplifai Coaching Category
DECEMBER 2, 2024
Learn how to navigate call center compliance with our comprehensive guide. Discover key regulations, consequences of non-compliance, and best practices to protect your contact center.
Speaker: Becky Parisotto
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
CSM Magazine
DECEMBER 2, 2024
TTEC Holdings Inc., a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has completed the first phases of a successful global sales process optimization program with Westcon-Comstor , a global technology provider and specialist distributor. Westcon-Comstor operates across EMEA and APAC, connecting the world’s leading IT vendors with a channel of technology resellers, systems integrator
Brandwatch CX
DECEMBER 2, 2024
Discover the ideal times to post on YouTube in 2025 for the highest engagement. Maximize your views and connect with your audience effectively. Read more.
Forrester's Customer Insights
DECEMBER 2, 2024
It's predictions season at Forrester. Read this blog to get a look at what won't happen in the year ahead in our 2025 anti-predictions.
CSM Magazine
DECEMBER 2, 2024
Content is being churned at a fast pace in today’s digital landscape. This means businesses and creators have to compete for customer’s attention. While there are many ways to create content that stands out from the crowd, it can seem overwhelming to pick one. One effective approach for businesses and individuals alike is utilizing 3D video animation techniques.
Advertiser: ZoomInfo
Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.
Forrester's Customer Insights
DECEMBER 2, 2024
According to Forrester’s Business Privacy Survey 2024, 46% of privacy decision-makers in Asia Pacific (APAC) reported full compliance with GDPR. However, compliance with the EU’s GDPR alone isn’t sufficient in APAC, where local regulations may impose additional or different requirements.
SurveySensum
DECEMBER 2, 2024
Are you running into roadblocks with Confirmit’s complexity or its high costs? Perhaps you’re seeking more agile and customizable options that align with your budget and needs. If you nodded yes, exploring Confirmit alternatives might be the right move for you. While Confirmit (now Forsta) may be popular, it’s often cited as complex and costly, which limits the ability of many brands to be as adaptable as they need to be in response to changing customer expectations.
Forrester's Customer Insights
DECEMBER 2, 2024
Customer marketers once lived in the shadow of demand marketing as supporters of upsell and cross-sell and now have expanded to adoption, loyalty, and advocacy, as Forrester’s State Of Customer Engagement Survey, 2024, shows. They should be ambitious, but not careless, about what they take on next.
Optimove
DECEMBER 2, 2024
See the difference control groups make in this guide Download Now Why it Matters: Content Personalization is crucial for brands looking to stay ahead of the competition. It ensures customers feel noticed, appreciated, and unique. Brands that start with the customer and put them first gain their loyalty for life and will outshine their competitors. This blog will explain personalized content, why it’s vital in today’s market, and how to make it happen seamlessly.
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
AWS Machine Learning
DECEMBER 2, 2024
Today at AWS re:Invent 2024, we are excited to announce a new feature for Amazon SageMaker inference endpoints: the ability to scale SageMaker inference endpoints to zero instances. This long-awaited capability is a game changer for our customers using the power of AI and machine learning (ML) inference in the cloud. Previously, SageMaker inference endpoints maintained a minimum number of instances to provide continuous availability, even during periods of low or no traffic.
InMoment XI
DECEMBER 2, 2024
Your social media channels aren’t just for scrolling through your feeds. With 74% of consumers relying on social media to guide their purchasing decisions, these platforms host valuable customer experience data. Social media intelligence is a powerful tool for leveraging this data to make informed business decisions. What is Social Media Intelligence?
AWS Machine Learning
DECEMBER 2, 2024
Today at AWS re:Invent 2024, we are excited to announce the new Container Caching capability in Amazon SageMaker, which significantly reduces the time required to scale generative AI models for inference. This innovation allows you to scale your models faster, observing up to 56% reduction in latency when scaling a new model copy and up to 30% when adding a model copy on a new instance.
CSM Magazine
DECEMBER 2, 2024
Finding the right website developer is a crucial step in bringing your online vision to life. Whether you’re starting from scratch or updating an existing site, the developer you choose can make all the difference in creating a website that aligns with your goals. But with so many options out there, how do you ensure you’re making the right choice? By defining your project needs, researching thoroughly, and carefully evaluating potential candidates, you can find a reliable partner to turn your i
Advertiser: ZoomInfo
Modern go-to-market teams know it takes more than one email to break through the noise. Multiple touchpoints means more ways to get your pitch right — and, potentially, more ways to be wrong. The good news? Once you know how to write compelling, one-off emails to entice prospective customers, you can easily do the same across a short sequence of emails.
AWS Machine Learning
DECEMBER 2, 2024
The generative AI landscape has been rapidly evolving, with large language models (LLMs) at the forefront of this transformation. These models have grown exponentially in size and complexity, with some now containing hundreds of billions of parameters and requiring hundreds of gigabytes of memory. As LLMs continue to expand, AI engineers face increasing challenges in deploying and scaling these models efficiently for inference.
AWS Machine Learning
DECEMBER 2, 2024
This post is co-written with Abhishek Sawarkar, Eliuth Triana, Jiahong Liu and Kshitiz Gupta from NVIDIA. At re:Invent 2024, we are excited to announce new capabilities to speed up your AI inference workloads with NVIDIA accelerated computing and software offerings on Amazon SageMaker. These advancements build upon our collaboration with NVIDIA, which includes adding support for inference-optimized GPU instances and integration with NVIDIA technologies.
AWS Machine Learning
DECEMBER 2, 2024
In Part 1 of this series, we introduced Amazon SageMaker Fast Model Loader , a new capability in Amazon SageMaker that significantly reduces the time required to deploy and scale large language models (LLMs) for inference. We discussed how this innovation addresses one of the major bottlenecks in LLM deployment: the time required to load massive models onto accelerators.
AWS Machine Learning
DECEMBER 2, 2024
Today, the Accounts Payable (AP) and Accounts Receivable (AR) analysts in Amazon Finance operations receive queries from customers through email, cases, internal tools, or phone. When a query arises, analysts must engage in a time-consuming process of reaching out to subject matter experts (SMEs) and go through multiple policy documents containing standard operating procedures (SOPs) relevant to the query.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
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