CXS

MARCH 9, 2025

In this exclusive sponsor highlight video, hear firsthand insights from our amazing partners who made the 2024 Customer Experience Strategies Summit an extraordinary event. Our sponsors shared their enthusiasm about the collaborative atmosphere, deep discussions on AI ROI, and cutting-edge … The post CX Series 2024: Sponsors Reflect on an Incredible Summit!

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ROI Video Strategy Customer Experience 130

Doing CX Right

MARCH 9, 2025

Customers dont just disappearyou lose them. In this podcast episode, Stacy Sherman and Neil Hoyne, Chief Strategist at Google, explain how to leverage data to strengthen customer relationships, drive revenue & lasting loyalty. The post Understand Your Customers Better: Data-Backed Ways to Build Relationships appeared first on Doing CX Right.

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Data Customer relationships Loyalty Customers 59

DCX

MARCH 9, 2025

📌🚀Grab a Copy Today: A CX Leader’s Guide to Organizational Buy-In Ready to cultivate a customer-obsessed culture? A CX Leader’s Guide to Organizational Buy-In is your playbook for ensuring that every department—customer service, sales, product, tech, finance, HR, and beyond—puts customers at the center of everything it does.

Leadership 52

Leadership Culture Government Telecommunications 52

Forrester's Customer Insights

MARCH 9, 2025

As technology leaders in the Australian federal government, youre no strangers to the complexities and challenges of machinery-of-government (MoG) changes. These changes, akin to mergers and acquisitions in the private sector, involve restructuring agencies, merging departments, and redistributing functions to align with evolving mission priorities.

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Government Technology Customer Centricity Management 26

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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

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