eglobalis

OCTOBER 30, 2024

As organizations aim to boost productivity, engagement and overall satisfaction, AI technologies are becoming essential tools The Gist AI boosts productivity. AI tools enable faster, more efficient service delivery, enhancing employee satisfaction and customer experience. Faster hiring process. Leveraging AI cuts recruitment time by half, ensuring quicker staffing with quality candidates for better service continuity.

Employee Experience 381

Employee Experience Customer Experience Employee Engagement Telecommunications 381

ECXO

OCTOBER 30, 2024

Reflections on The Matrix: A Journey into the Depths of Customer Experience The Matrix, a groundbreaking film sequence first released in 1999, has captivated audiences with its thought-provoking narrative, stunning visuals, and philosophical undertones. Beyond its surface-level action and sci-fi elements lies a profound commentary on perception, reality, and choice.

Customer Experience 156

Customer Experience Self Service Social Media Consumers 156

BlueOcean

OCTOBER 30, 2024

With global growth expected to remain flat and underwhelming in 2025, it’s clear that caution is in the air. Consumers are spending as hesitantly as businesses. That means customer expectations are high, and only companies that meet them will gain loyal buyers and thrive in the coming years. As your business grows and scales to meet the increasing weight of customer demands, decisions must be made – especially when it comes to your customer support operation.

Contact Center 156

Contact Center Comparison Culture Customer Service 156

Thematic

OCTOBER 30, 2024

Strip away all the fluff, and your organization's success ultimately hinges on one thing—how well your products and services meet your customers' needs, wants, and desires. But unless you actively seek and listen to what they’re saying and analyze customer behavior, your products and services will likely be out of sync with their evolving expectations.

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified

Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.

ROI

Adrian Swinscoe

OCTOBER 29, 2024

I shared this quote on Instagram the other day… View this post on Instagram A post shared by Adrian Swinscoe (@punk_cx) and it reminded […] The post The big list of little things that destroy your customer experience (reprise) first appeared on Adrian Swinscoe.

Customer Experience 98

Customer Experience Customers Customer Focused Customer Satisfaction 98

Centercode

OCTOBER 31, 2024

CX teams can gain valuable insights from beta testing, enhancing customer support and satisfaction from day one.

Customers 59

Customers 59

The DiJulius Group

OCTOBER 28, 2024

This Marketing and Sales Consulting Company Created A CX Certification Program for their Customers Technology Marketing Toolkit (TMT) works with IT service companies that are managed service providers (MSPs). Over the last 20 years, TMT has experienced enormous growth. Nothing can ruin a company’s customer experience faster than rapid growth. CEO & Founder of TMT, Read Full Article The post How to Make Your Customers Be Great at Customer Service appeared first on The DiJulius Group.

Customer Service 81

Customer Service How To Consulting Customers 81

SurveySensum

OCTOBER 30, 2024

What is the key to creating and delivering personalized experiences that resonate with your customers? Simple – understanding who your customers are, what they expect, and what motivates them. And that’s where customer profile surveys come in! So, what are these surveys? How are they helpful in giving you actionable insights into customer expectations to tailor your products, services, and marketing strategies?

Survey 52

Survey Customer Journeys Loyalty Groups 52

ECXO

OCTOBER 27, 2024

The image was created by DALL·E, and all rights are reserved by ECXO.org. How Customer Success Metrics Are Reshaping the Subscription Economy Introduction The subscription economy has redefined the way businesses operate, moving from one-time purchases to continuous customer relationships. In this recurring revenue model, the success of a company isn’t just about acquiring new customers; it’s about ensuring long-term customer engagement, satisfaction, and retention.

Metrics 332

Metrics Customer Success Effort Score Self Service 332

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Marketing

InMoment XI

OCTOBER 30, 2024

Did you know that one negative experience is enough for 50% of customers to switch to a competitor? This is especially true in insurance, where customers have diverse preferences and a growing demand for personalized services. There are several best practices, trends, and challenges you need to consider to deliver an exceptional customer experience in insurance.

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195

Experience Investigators by 360Connext

OCTOBER 29, 2024

Breaking down silos while maintaining specialization isn’t just a buzzword—it’s a necessity for a seamless customer experience. But how can companies, especially within tightly regulated industries like financial services, balance the need for specific expertise with the demand for a unified customer journey? In this episode, an insightful listener question sets the stage for a compelling exploration of cross-functional collaboration.

Culture 143

Culture Customer Journeys Financial Resources 143

BlueOcean

OCTOBER 30, 2024

With global growth expected to remain flat and underwhelming in 2025, its clear that caution is in the air. Consumers are spending as hesitantly as businesses. That means customer expectations are high, and only companies that meet them will gain loyal buyers and thrive in the coming years. As your business grows and scales to meet the increasing weight of customer demands, decisions must be made especially when it comes to your customer support operation.

Contact Center 156

Contact Center Comparison Culture Customer Service 156

IntouchInsight

OCTOBER 29, 2024

We’re thrilled to introduce Reputation Management , a new tool designed to help businesses actively manage their online presence. In a world where 7 in 10 unhappy customers share their negative experiences, it’s more important than ever to take control of how your brand is perceived.

Management 156

Management Tools Brands Customer Experience 156

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Retail

InMoment XI

OCTOBER 31, 2024

Your call center plays a huge role in your brand reputation. A single negative experience with one of your agents can be enough to drive a customer to your competitor. Despite the availability of digital channels, many customers pick up the phone to complain or seek support. As a result, it’s important to deliver a positive call center experience that meets customer expectations.

Call Center 195

Call Center Metrics Self Service Effort Score 195

AWS Machine Learning

OCTOBER 31, 2024

AWS offers powerful generative AI services , including Amazon Bedrock , which allows organizations to create tailored use cases such as AI chat-based assistants that give answers based on knowledge contained in the customers’ documents, and much more. Many businesses want to integrate these cutting-edge AI capabilities with their existing collaboration tools, such as Google Chat, to enhance productivity and decision-making processes.

Knowledge Base 116

Knowledge Base Interaction Groups Customers 116

Comm100

OCTOBER 31, 2024

The way brands promote their solutions has changed over time. We’ve come a long way from traditional marketing tactics and embraced new ways of promoting the solutions we offer. Nowadays, brands don’t just focus on advertising their products or services but on establishing lasting relationships with their target audience. This is where conversational marketing comes into play, enabling businesses to interact with the intended audience on a personal level.

Marketing 130

Marketing Chatbots Social Media e-support 130

Calabrio

OCTOBER 28, 2024

Analytics Stronger Cybersecurity Can Be Simple: Password Policy Best Practices to Bolster Your Defense Share October is Cybersecurity Awareness Month, a timely reminder that security starts with the simplest, yet often overlooked, line of defense: passwords. In todays digital environment, passwords continue to be a gateway to critical data and systems.

Policies 130

Policies System Analytics Culture 130

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

Employee Experience

InMoment XI

OCTOBER 29, 2024

A loyal customer is a valuable asset to your business. In fact, 64% of loyal customers are more likely to purchase frequently, and 31% are willing to spend more to stay with their brand of choice. Since customers have so many businesses competing for their attention, investing in customer loyalty can give you a major competitive edge. What Is Customer Loyalty?

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

CSM Magazine

OCTOBER 29, 2024

Video games have become much more than just entertainment. With the growth of the gaming industry, they have evolved into complex forms of art, combining storytelling, music, design, and interactive experiences. Today, games also have the power to develop positive skills, educate, and inspire millions of players worldwide. From creating game environments to producing fan-made content, video games are transforming the boundaries of creativity in remarkable ways.

Video 105

Video Entertainment Culture Transportation 105

TechSee

OCTOBER 28, 2024

Voice AI is rapidly becoming a powerful tool for scaling up and automating customer service, sales, and overall customer experience (CX). While this technology shows incredible promise, it should be integrated into a wider strategic conversation. Voice AI works best when combined with Visual AI and text-based AI, like large language models (LLMs), and action-oriented Agentic AI , as part of a broader multimodal AI automation strategy.

Video 109

Video Sales System Interaction 109

Calabrio

OCTOBER 28, 2024

Analytics Strkere Cybersicherheit kann einfach sein: Best Practices fr Passwortrichtlinien zur Strkung Ihrer Verteidigung Vorsprung Share Oktober ist der Monat der Cybersicherheit, eine rechtzeitige Erinnerung daran, dass Sicherheit mit der einfachsten, aber oft bersehenen Verteidigungslinie beginnt: Passwrter. In der heutigen digitalen Umgebung sind Passwrter nach wie vor ein Einfallstor fr wichtige Daten und Systeme.

Analytics 130

Analytics System Tools 130

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Report

InMoment XI

NOVEMBER 1, 2024

Fake reviews are an escalating problem for both consumers and businesses. Nearly 30% of online reviews are now estimated to be fake, and this figure keeps rising. As consumers grow more aware of this issue, they’re becoming increasingly cautious about purchasing products or services. In fact, over 50% of consumers say they wouldn’t buy a product if they suspected the reviews were fake.

How To 221

How To Guidelines Report Consumers 221

CX University

OCTOBER 31, 2024

CX University, a leader in Customer Experience (CX) training, is excited to announce the launch of its Customer Experience Specialist (CXS) program in Spanish, developed in collaboration with renowned CX expert Mauricio Alanís. This innovative program, designed for Spanish-speaking professionals, offers comprehensive training in the five domains essential for excelling in the field of Customer Experience.

Net Promoter Score 97

Net Promoter Score Customer Experience Customer Centricity NPS 97

AWS Machine Learning

OCTOBER 29, 2024

Professionals in a wide variety of industries have adopted digital video conferencing tools as part of their regular meetings with suppliers, colleagues, and customers. These meetings often involve exchanging information and discussing actions that one or more parties must take after the session. The traditional way to make sure information and actions aren’t forgotten is to take notes during the session; a manual and tedious process that can be error-prone, particularly in a high-activity or hi

Video 103

Video Sales Analytics Examples 103

Calabrio

OCTOBER 28, 2024

Analytics Une cyberscurit plus forte peut tre simple : Les meilleures pratiques en matire de politique de mots de passe pour renforcer votre dfense Sautez en avant Share Octobre est le mois de la sensibilisation la cyberscurit, un rappel opportun que la scurit commence par la ligne de dfense la plus simple, mais souvent nglige : les mots de passe. Dans l’environnement numrique d’aujourd’hui, les mots de passe restent une porte d’entre vers les donnes et les systmes criti

Analytics 130

Analytics Culture 130

Advertiser: ZoomInfo

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

Sales

TechSee

OCTOBER 31, 2024

One of the most pressing challenges in today’s service and customer experience (CX) landscape is the Tribal Knowledge Gap—the loss of critical, undocumented knowledge held by experienced team members. This gap is growing due to factors like an aging workforce, increased reliance on contractors, and the mobility of modern labor. The impact on service efficiency, consistency, quality and scalability is profound, especially in industries that depend on field service expertise.

Knowledge Base 109

Knowledge Base Interaction Innovation Customer Experience 109

ShepHyken

OCTOBER 29, 2024

Halloween brings up images of spooky costumes and haunted houses. So, here’s a question for you: Are you confident your customer service and CX won’t scare your customers away? That’s a rhetorical question. If you’ve been reading my weekly newsletters or watching my videos, it means you’ve been investing in yourselves and your company by creating an experience that doesn’t scare customers away … but it may scare your competition.

Loyalty Programs 91

Loyalty Programs Customer Service Training Video Customer Service 91

AWS Machine Learning

NOVEMBER 1, 2024

Traditionally, clinical trials not only place a significant burden on patients and participants due to the costs associated with transportation, lodging, meals, and dependent care, but also have an environmental impact. With the advancement of available technologies, decentralized clinical trials have become a widely popular topic of discussion and offer a more sustainable approach.

Travel 106

Travel Study Metrics Data 106