My Customer

JULY 19, 2022

HWhat is a customer experience strategy? It’s where you lay out how you’re going to make every single customer experience with your. 19th Jul 2022. By Sharon Hyman.

Strategy 81

Strategy How To Customer Experience Customers 81

Feedbackly

JULY 21, 2022

Customer loyalty is a marker of a good customer experience. A loyal customer implies a happy customer. A report on CX trends by InMoment.

Loyalty 98

Loyalty Trends Customers Report 98

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. You need to remain top-of-mind to ensure you stay relevant to your clients’ business and can continue to drive growth through retention and expansion. Leveraging customer success technology can help you implement the best practices that will enable you to efficiently engage and retain customers, as well as key stakeholders.

Communication 107

Communication NPS Case Study Metrics 107

InMoment XI

JULY 20, 2022

Organizations around the world are actively evaluating—and seeking to better understand—the decision-making and behavioral influence of employee and customer trust, the drivers of emotional bonding with a brand or company, and what is required to create and sustain a more valuable branded experience. If these topics are on your company’s radar, you can get the answers you need here!

Brands 370

Brands B2C B2B Financial 370

Advertisement

In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center

Kayako

JULY 22, 2022

The concept of customer perception seems obvious, it is basically the customer’s opinion of a company at any given point during their customer journey. What is not so simple is tracking and measuring all the different variables that influence customer perception. The good news is that one direct way to improve customer perception is to provide high-quality customer service.

Net Promoter Score 296

Net Promoter Score Measurement Effort Score NPS 296

QuestionPro Audience

JULY 21, 2022

Implementing an insight community has recently become the most widely used research method. There is a change in how organizations analyze research data and stay on over these changes. It is necessary to be collecting information on an ongoing basis rather than just once. Companies are beginning to realize the importance of leveraging the social behaviors of their customers.

Data 195

Data How To Advertising Study 195

InMoment XI

JULY 18, 2022

In our last blog about creating an excellent food service customer experience (CX), we talked about how vital customer reviews are to growing your business (and how your customer experience plays a pivotal role in making sure your reviews are positive). . It’s clear the customer experience is vital for any food services business, and in our decades of experience working with the world’s best brands, we’ve noticed a common challenge: food service customer experience data is often very siloed from

Feedback 369

Feedback Culture eBook Customers 369

Beyond Philosophy

JULY 16, 2022

We hope you enjoy today’s show. If you do, could vote for us in the People’s Choice Podcast Award? It doesn’t take long to cast your vote and it would really mean a lot to both Ryan and I. Thanks very much. Cheers! To vote, please click here. Usually, we have one pickle per podcast. However, today’s podcast has two pickles per podcast.

Consulting 157

Consulting Survey Voice of Customer Financial 157

Lumoa

JULY 17, 2022

Lumoa Product News for July 2022 We now offer feedback translation to German! By default, when a feedback gets summited to Lumoa, we translate it into English, then look at it’s sentiment, etc. Now, we can have ANY feedback be translated to German and the analysis done on the German version of the comment. This is really beneficial for German focused customers!

Case Study 195

Case Study Hotels Knowledge Base Study 195

Advertisement

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Self Service

ShepHyken

JULY 20, 2022

I’m going to break just a bit from my typical customer service/customer experience ideas and share another lesson: Different is better than better. . This was my big takeaway as I listened to supermodel, talk show host, producer, writer, actress, and entrepreneur Tyra Banks share her life story at CCW (Contact Center Week), the industry’s largest conference and trade show of its kind.

Competitive Advantage 146

Competitive Advantage Banking Fashion Contact Center 146

Alida

JULY 21, 2022

Seasonal and hourly workers are notoriously hard-to-reach and harder still to retain. Learn how you can increase engagement, get more survey completes, and instill more loyalty.

Engagement 130

Engagement How To Loyalty Survey 130

BirdEye

JULY 21, 2022

If you’re an attorney, there’s a good chance your most recent clients found your law firm online. But if you aren’t optimizing your website for search engines like Google, you’re probably missing out on clients to competing firms that have a higher SEO ranking than you do. Your firm is more likely to appear on the first page of Google if you’re focused on search engine optimization or SEO.

User Experience 23

User Experience Measurement Social Media Interaction 23

MyCustomer

JULY 20, 2022

Customers are your best source of business and market insights. By listening to them, you can learn what they want and need from your. 9th Aug 2022 Customer listening is your best long-term strategy. By Michael Hinshaw Founder and President.

Strategy 114

Strategy Customers Marketing 114

Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective

In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.

Brands

ShepHyken

JULY 19, 2022

The Gig CX. Employing Brand Advocates to Improve Customer Experience. Shep Hyken interviews Megan Neale, Co-founder and COO of Limitless , a Gig CX platform that empowers people to earn money by providing brilliant customer service. She shares how brands can leverage brand advocacy and the knowledge of actual product users (customers) to improve customer experience.

Contact Center 131

Contact Center Brands Customer Service Customer Experience 131

Doing CX Right

JULY 17, 2022

Larry Levine, Best-Selling Author of "Selling From The Heart," explains new effective ways to approach buyers and increase sales with an unbeatable competitive edge. Hint: Success starts within, not out. It's about YOU. The post Building Trust And Selling From The Heart appeared first on Doing CX Right.

Sales 113

Sales Customer Experience Customers 113

CSM Magazine

JULY 22, 2022

Reputation , the global leader in reputation experience management (RXM), today announced findings from its 2022 Property Management Reputation Report , which analyzed nearly 600,000 reviews of over 80,000 multifamily residential properties. In it, we’ve seen review volume is up 7% compared to 2021, but sentiment is down 0.2 stars. In addition, reviews about rent specifically have increased by 3.5% year over year, with sentiment dropping by 0.12 stars.

Report 111

Report Management Feedback Consulting 111

MyCustomer

JULY 20, 2022

Engagement What are the challenges impeding CX improvements?

Customer Experience 113

Customer Experience Engagement Customers 113

Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified

Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.

ROI

The DiJulius Group

JULY 18, 2022

As head of the world’s largest professional-networking site, LinkedIn CEO Jeff Weiner knows better than anyone what companies are looking for in recruiting new talent, and that effective social skills equal job security. According to Weiner, careers involving social interaction and social skills will be most coveted and secure in our automated future.

Interaction 111

Interaction Groups Company 111

TechSee

JULY 20, 2022

TechSee Launches “Visual Intelligence Platform”, providing an off-the-shelf solution for companies to build and automate their own customized computer vision AI models. The new platform allows every business to quickly and easily recognize the exponential, practical impact of computer vision for service organizations. New York, July 19, 2022 – TechSee , the market leader in Computer Vision solutions for customer service, today announced the launch of their Visual Intelligence (VI) Platfo

Self Service 21

Self Service Chatbots Customer Centricity Survey 21

CSM Magazine

JULY 22, 2022

Mark Wilding, Vice President of Global Customer Transformation at ServiceMax, steps into the future and predicts how advances in technology will enable a new era of service delivery. A few years ago, I heard Kevin Ashton speak at a conference. In addition to being the ‘father of the Internet of Things’, he’s also a futurologist. Among other things, he predicted we will discover extra-terrestrial life in this century – not necessarily little green men, but perhaps bacteria.

Self Service 109

Self Service Healthcare Conference Government 109

Clarivate

JULY 21, 2022

The Web of Science is taking steps to help the research community better understand research integrity. In this blog post, we discuss our free courses in the Web of Science Academy, new features including ‘retraction alerts’ and share some practical tips for researchers to help uphold research integrity in their everyday work and research community.

Tips 105

Tips Course Study Training 105

Advertisement

With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.

Case Study

Merkle

JULY 20, 2022

Management 105

Management 105

TechSee

JULY 20, 2022

One year ago, we introduced the world’s first computer-vision powered self-service solution. Today, we are proud to share the next great leap forward, the Visual Intelligence Platform. With Visual Intelligence (or VI for short), we are bringing the latest computer vision AI technology out of the lab and into the real-world. This is practical AI , or to put it another way, AI for Real Business.

Self Service 109

Self Service Chatbots Connections Training 109

MyCustomer

JULY 21, 2022

Engagement How to make CX the cornerstone of a merger.

How To 103

How To Customer Experience Engagement Customers 103

AWS Machine Learning

JULY 18, 2022

Amazon Polly , an AI generated text-to-speech service, enables you to automate and scale your interactive voice solutions, helping to improve productivity and reduce costs. As our customers continue to use Amazon Polly for its rich set of features and ease of use, we have observed a demand for the ability to simultaneously generate synchronized audio and subtitles or closed captions for a given text input.

e-support 100

e-support Video Examples Training 100

Advertisement

Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.

Wait Times

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. As Donna Weber , the world’s leading expert in customer onboarding, knows, onboarding is about more than completing product training and filling out checklists. “It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna.

Gamification 98

Gamification Customers Sales B2B 98

Zonka Feedback

JULY 20, 2022

Having issues and friction points is a normal part of any business. However, those that put the longevity or financial security of the company at risk are considered business-critical. These aren't the day-to-day bumps and challenges; these are the problems that could derail the business.

Feedback 98

Feedback How To Financial Company 98

BirdEye

JULY 19, 2022

With nearly three billion active users, it’s no surprise why businesses are using Facebook to advertise their products and services. However, previous Facebook business tools worked independently from each other which made them hard to maintain. Facebook Business Manager was created to help page owners manage all their marketing tools in one place, giving them more time to focus on growing and developing their business.

Connections 98

Connections Management Advertising Social Media 98