DCX

AUGUST 27, 2024

Weekly inspiration, education, and coaching for customer-obsessed leaders. The DCX Newsletter is a reader-supported publication. Please consider joining the community as a Premium subscriber to support the continued creation of posts like this. Get 30 day free trial Welcome to the DCX Newsletter Here's a sneak peek of what's in store: Become a Customer Anthropologist Flip the Organizational Chart Embrace Productive Failure Cross-pollinate with Unlikely Partners Implement Micro-Experiments Ready?

Strategy 59

Strategy Innovation Industry Hospitality 59

ECXO

AUGUST 26, 2024

Uplevel Your CX by Overcoming Unsafety and Mistrust In recent years, people have been feeling more and more unsafe and less trusting of others. This can be looked at from different angles, each giving us a different understanding of why this is happening and what it means. From a sociological point of view, the breakdown of traditional social structures and the rise of global connections have made people feel more at risk.

Social Media 156

Social Media Government Connections System 156

CSM Magazine

AUGUST 26, 2024

Search Engine Optimization (SEO) is often seen as a tool primarily for improving website visibility and driving traffic. However, its benefits extend beyond search engine rankings. When implemented effectively, SEO can significantly enhance the customer experience (CX). Here’s how: 1. Faster Page Load Times One of the critical factors in SEO is page speed.

Customer Experience 52

Customer Experience Case Study Customers Strategy 52

InMoment XI

AUGUST 26, 2024

In today’s digital age, local business listings have become a cornerstone for brands looking to attract customers locally. These listings are essential for boosting your online presence and ensuring potential customers can easily find you. But what exactly are local business listings, and how can brands leverage them as part of their acquisition strategy?

Effort Score 260

Effort Score Software Customers Brands 260

Speaker: Jennifer Wright and Nick Barron

Navigating the complexities of e-commerce requires more than just the right technology - It demands a holistic strategy that aligns platform capabilities with customer- centric design and marketing. This webinar will provide a roadmap for building a robust e-commerce strategy, guiding you through key decisions from platform selection to creating user experiences that convert, and leverage digital marketing to reach and retail customers.

Retail

Gainsight

AUGUST 26, 2024

If your business were a superhero, a CRM and CSP would be its cape and mask—a powerful combo that helps you leap over obstacles, fight for customer success, and soar to new heights. In today’s customer-centric world, relying on a single customer management tool is like Batman gearing up for action without the Batmobile to get him there. Enter the super-duo of customer management systems: Customer Relationship Management (CRM) and Customer Success Platform (CSP).

CRM 52

CRM Customer Success Company Customer Relationship Management 52

Experience Investigators by 360Connext

AUGUST 27, 2024

How can you celebrate CX Day on a limited budget and with a small team? Tune in to hear some ideas for acknowledging your organization’s unsung heroes and making this special day truly meaningful. Join Jeannie Walters as she shares innovative and heartfelt ways to celebrate the outstanding work of customer experience professionals, from promoting their efforts in internal communications to surprising them with small tokens of appreciation.

Customer Experience Professionals 190

Customer Experience Professionals Innovation Resources Communication 190

AWS Machine Learning

AUGUST 28, 2024

Organizations spend a lot of resources, effort, and money on running their customer care operations to answer customer questions and provide solutions. Your customers may ask questions through various channels, such as email, chat, or phone, and deploying a workforce to answer those queries can be resource intensive, time-consuming, and unproductive if the answers to those questions are repetitive.

Customer Experience 69

Customer Experience Self Service Knowledge Base Groups 69

SurveySensum

AUGUST 28, 2024

Who wouldn’t want to pay a little extra to have a hassle-free and streamlined experience that saves time and effort? I know I would and so do 86% of customers for a better customer experience. This is why new companies like DoorDash and Grubhub have grown so much over the past few years in the US. This is because these apps allow users to shop and get deliveries in the comfort of their own homes, so no need to put on nice clothes, drive through congested roads, and wait in line to get a simple

Company 52

Company Customer Experience Effort Score Customer Centricity 52

eglobalis

AUGUST 28, 2024

Guest post by: João Pereira In the bustling corridors of the business world, where brands and businesses compete for the attention of discerning customers, the concept of free will stands as a beacon of human autonomy and conscious choice. Free will is not just a philosophical musing but a practical tool that can profoundly transform customer experience.

Customer Experience 260

Customer Experience Exercises Customer Service Representative Culture 260

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience

IntouchInsight

AUGUST 30, 2024

At Intouch, we are committed to continuously improving our platform to meet the evolving needs of our clients. This month, we’re excited to introduce several updates to enhance the IntouchSurvey ® experience. Our latest improvements include an upgraded Smiley Face Rating system and new Skip Logic features based on Location and Location Tags, offering more flexibility in survey customization.

Survey 156

Survey System Meeting Feedback 156

TechSee

AUGUST 26, 2024

Call centers are the frontline of customer service for many businesses. Providing excellent service in call centers is crucial for maintaining customer satisfaction and loyalty. However, call centers face a variety of challenges that can prevent them from delivering the best possible service. In this blog post, we will explore these pain points, discuss best practices, and describe how AI and automation can not only improve call center customer service – they can revolutionize it.

Call Center 124

Call Center Customer Service Chatbots Average Handle Time 124

AWS Machine Learning

AUGUST 28, 2024

Incorporating generative artificial intelligence (AI) into your development lifecycle can offer several benefits. For example, using an AI-based coding companion such as Amazon Q Developer can boost development productivity by up to 30 percent. Additionally, reducing the developer context switching that stems from frequent interactions with many different development tools can also increase developer productivity.

Connections 108

Connections Data Groups How To 108

BirdEye

AUGUST 28, 2024

Online reviews are the most essential source of truth for customers to understand your business. Customers read between two to five reviews before making a purchase decision. With Google commanding a massive 79% share of online reviews, it’s crucial to dominate this space. That’s where Google review calculators come in, empowering you to outrank your competitors, reach your target star rating, and attract more customers.

Multi-Channel 106

Multi-Channel Industry Strategy Meeting 106

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

How To

Adrian Swinscoe

AUGUST 30, 2024

Customers are generally not happy with the experiences they are having with brands. Last month, Forrester published the US 2024 Customer Experience (CX) Index, which found […] The post Factors driving the gap between customer expectations and satisfaction first appeared on Adrian Swinscoe.

Customer Expectations 102

Customer Expectations Customers Customer Experience Brands 102

Beyond Philosophy

AUGUST 30, 2024

In this episode, we dive deep into the concept of empathy and its significance in Customer Experience Management. We challenge common perceptions of empathy, explore its connection to emotional intelligence, and examine how both concepts can enhance your experience management efforts. We begin with a discussion on the importance of Emotional Intelligence (EQ), referencing some compelling statistics: Emotional intelligence influences 58% of job performance. 90% of top performers at work have a hi

Effort Score 78

Effort Score Employee Engagement Leadership Tips 78

AWS Machine Learning

AUGUST 29, 2024

The AWS DeepRacer League is the world’s first autonomous racing league, open to everyone and powered by machine learning (ML). AWS DeepRacer brings builders together from around the world, creating a community where you learn ML hands-on through friendly autonomous racing competitions. As we celebrate the achievements of over 560,000 participants from more than 150 countries who sharpened their skills through the AWS DeepRacer League over the last 6 years, we also prepare to close this chapter w

Training 104

Training Course Innovation Management 104

Brandwatch CX

AUGUST 27, 2024

Craft a winning social media content plan that boosts engagement, enhances brand visibility, and aligns with your marketing goals.

Social Media 105

Social Media Brands Engagement Marketing 105

Speaker: Conrado Morlan

In this engaging and witty talk, industry expert Conrado Morlan will explore how artificial intelligence can transform the daily tasks of product managers into streamlined, efficient processes. Using the lens of a superhero narrative, he’ll uncover how AI can be the ultimate sidekick, aiding in data management and reporting, enhancing productivity, and boosting innovation.

Management

The DiJulius Group

AUGUST 26, 2024

What type of inheritance will you leave your loved ones? Are you just leaving them paper? I love this 1-minute video clip by Tim Tebow on what we leave behind for our loved ones. “Paper ain’t going to change a lot of lives, but purpose is.” –Tim Tebow Why Customer Experience is Still. Read Full Article The post How Jeff Bezos Proved his Leaders Wrong appeared first on The DiJulius Group.

Video 87

Video Groups Customer Experience Measurement 87

Beyond Philosophy

AUGUST 29, 2024

Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: It might seem counterintuitive to your bottom line and the concept of customer-centricity, but the fact is that sometimes you have customers that you should fire. I get it. It runs against the conventional wisdom.

Hotels 78

Hotels Conference Telecommunications Policies 78

ShepHyken

AUGUST 25, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. How Employee Experience Connects with Customer Experience by Francesca Di Meglio (HR Exchange Network) Positive employee experience begets customer experience.

Self Service 80

Self Service Customer Service Chatbots Customer Centricity 80

AWS Machine Learning

AUGUST 28, 2024

Retrieval Augmented Generation (RAG) is a state-of-the-art approach to building question answering systems that combines the strengths of retrieval and generative language models. RAG models retrieve relevant information from a large corpus of text and then use a generative language model to synthesize an answer based on the retrieved information. The complexity of developing and deploying an end-to-end RAG solution involves several components, including a knowledge base, retrieval system, and g

Knowledge Base 80

Knowledge Base System Conference Data 80

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

Brandwatch CX

AUGUST 30, 2024

Explore the latest trends, tools, and techniques in social media sentiment analysis to understand and improve public perception of your brand in 2024

Social Media 72

Social Media Analysis Trends Tools 72

BirdEye

AUGUST 29, 2024

Aligning with your audience’s social media habits is vital for your business’s success, highlighting the importance of being strategically present where your customers are most active. This is corroborated by our survey, which revealed a social media statistic that approximately 81% of multi-location businesses manage their social media at the corporate level.

Social Media 59

Social Media How To Multi-Channel Tools 59

Clarivate

AUGUST 28, 2024

A glimpse at patient flows on and off of JANUVIA® in France shows just how rapidly generic uptake can overtake a branded drug after loss of exclusivity. Fig. 1: Patient flows for Januvia versus generic sitagliptine, post-LOE, in France Source: Clarivate Patient Data Intelligence Merck/MSD’s DPP-IV inhibitor JANUVIA (sitagliptin) lost exclusivity for type 2 diabetes in Europe at the end of 2021.

Data 59

Data Marketing Tools Interaction 59

West Monroe

AUGUST 26, 2024

Subscribe Spotify Apple Podcasts YouTube Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Email LinkedIn Facebook printer copy Print this page Listen to "It’s Not Just AI: 5 Tech Trends Defining the Future" on Spreaker. About the episode In this episode, we dive into West Monroe’s annual Tech Trends to Watch report, which identifies five technology trends set to reshape the business landscape in 2024 and beyond.

Trends 59

Trends Innovation Banking Technology 59

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

Brandwatch CX

AUGUST 27, 2024

Craft a winning social media content plan that boosts engagement, enhances brand visibility, and aligns with your marketing goals.

Social Media 74

Social Media Brands Engagement Marketing 74

BirdEye

AUGUST 27, 2024

When it comes to dental care, you are putting your trust in the hands of professionals. A good dentist can make a world of difference to your oral health. That’s why online reviews have become so important in helping us make informed decisions. But here’s the problem: not all reviews are equal. In dental marketing, those suspiciously perfect online reviews that seem almost too good to be true are fake reviews, which can be a real pain.

Marketing 59

Marketing How To Social Media Guidelines 59

Adrian Swinscoe

AUGUST 27, 2024

Today’s interview is with Vivek Sharma, Chief Executive Officer & Co-Founder of Movable Ink, which empowers marketers with scalable, omnichannel personalization through data activation and AI […] The post Print-era thinking is holding personalization efforts back – Interview with Vivek Sharma on Movable Ink first appeared on Adrian Swinscoe.

Omni-Channel 59

Omni-Channel Marketing Data Customer Engagement 59