Doing CX Right
MARCH 25, 2023
Improve your podcast engagement and attract loyal listeners who return & tell others. Read & apply simple customer experience tactics now. The post 8 Proven Customer Experience Tactics For Boosting Podcast Results appeared first on Doing CX Right.
Retently
MARCH 29, 2023
Tesla currently holds a satisfaction rating of 96 , outscoring every other car manufacturer company in Net Promoter Score® ratings. Tesla has also claimed the top spot in the Consumer Reports’ annual owner satisfaction survey , where 91% of Tesla owners stated that they would buy another Tesla vehicle in the future. Total pre-orders for Tesla Model 3 surpassed many expectations at more than a quarter of a million in less than three days.
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Topdown
MARCH 27, 2023
The customer experience is one of the most important aspects of an organization. In some cases, the customer experience is even more important than the products being offered. This is especially the case in any service industry in which the customer experience essentially is the product. The sweeping acceleration into the digital era also plays a hand in this, bringing more levels of access to more people all across the nation and the globe.
ShepHyken
MARCH 27, 2023
Top Takeaways: Artificial Intelligence (AI) and Machine Learning (ML) bring significant innovations that can truly transform customer service and experience. We now have technology that companies can apply quickly and cost-effectively to deliver the transformational experience customers have expected from the support industry for a long time. Technology can now deliver a conversational feel to the customer’s interaction with a chatbot.
Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified
Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.
Thematic
MARCH 27, 2023
As part of my job, I work with organisations and help them improve and mature their Voice of Customer (VoC) programmes. This is so they can better understand and continuously improve customer experiences (CX) and ultimately drive business performance. The question of “Why is it important to mature your programme?” often comes up. If we want to understand why that’s important, we need to look at what drives maturity, and the impact a mature VoC programme has on your wider CX
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Zonka Feedback
MARCH 26, 2023
Every product or service offered by any company worldwide was developed to address a target audience's pain points. But sometimes, we can create additional pain points for our customers through inefficiencies in the customer journey.
SurveySparrow
MARCH 29, 2023
In today’s age, eCommerce has become a pivotal part of our lives. It is impossible to think of a time when we couldn’t order something online. From groceries to jewelry, everything is available at the click of a button. Well, a few buttons. With the increasing number of eCommerce stores, business owners should find ways to streamline the experience of their customers.
Helpware
MARCH 28, 2023
The modern consumer is both knowledgeable and empowered. They expect to be seen, understood, and catered to on a personal level. Simply put, they know they have options and aren’t afraid to explore them. Even more so, today’s shoppers have fully embraced the digital revolution and welcome technological conveniences. To cater to them, it’s no longer enough to master the digital and physical realms separately.
MyCustomer
MARCH 27, 2023
Voice of the Customer How Ticketmaster can improve customer experiences
Advertiser: ZoomInfo
Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.
IntouchInsight
MARCH 30, 2023
Running a restaurant can be chaotic. With a long list of tasks to complete before the next rush, ensuring staff members get to everything and nothing falls through the cracks is crucial to ensuring you deliver a top-tier guest experience. This is where a restaurant checklist application is a lifesaver.
Alida
MARCH 28, 2023
Employee experience is the beating heart of any company and must be prioritized to build a winning culture. The result: fully engaged employees taking great care of their clients.
Brandwatch CX
MARCH 30, 2023
ShepHyken
MARCH 27, 2023
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 3 Digital Marketing Strategies That Can Improve Customer Retention by John Hall (Forbes) What happens if you gain 10 new customers but lose 20 from your existing client base?
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
TechSee
MARCH 28, 2023
A few days ago, we hosted a webinar on the topic of Generative AI, Hype or Practical? We were joined by two of our senior technology experts, Hagai Ben Avi, VP of Integrated Solutions) and Renan Schilman, (VP of R&D). Couldn’t make the entire webinar? Not to worry, we have summarized six of the key takeaways below. To watch the webinar, check it out on demand here.
DemandJump
MARCH 28, 2023
You’ve written a ton of educational and engaging blogs, white papers, case studies, and more. You’ve developed graphics, infographics, and maybe even some videos to go along with your written content. You’ve posted it all to your website, you’ve shared it out on your social media channels, and maybe you’ve even put some money behind your most important articles.
The DiJulius Group
MARCH 27, 2023
The highest level of customer experience goes hand in hand with customer retention. Admittedly this might sound like a no-brainer. Yet—despite it costing 5-10x more to gain new customers than to get more business from current ones, and that current customers spend a whopping 67% more, on average—companies often focus more on customer acquisition than.
AWS Machine Learning
MARCH 31, 2023
This post was co-written with Tony Momenpour and Drew Clark from KYTC. Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. When there are more calls than agents can answer, callers get placed on hold with a message such as the following: “We are experiencing higher than usual call volumes.
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
MyCustomer
MARCH 30, 2023
Engagement Why do CX leaders believe their budgets will rise?
Adrian Swinscoe
MARCH 31, 2023
This is a guest post from Jim Davies, Chief Experience Officer (CXO) at Calabrio. There is an infinite amount of data in contact centres but what […] The post Enjoy a slice of customer data analytics Pi(e) first appeared on Adrian Swinscoe.
Perkville
MARCH 31, 2023
Perkville is now integrated with fitDEGREE, a studio management software.
AWS Machine Learning
MARCH 30, 2023
The Bundesliga is renowned for its exceptional goalkeepers, making it potentially the most prominent among Europe’s top five leagues in this regard. Apart from the widely recognized Manuel Neuer, the Bundesliga has produced remarkable goalkeepers who have excelled in other leagues, including the likes of Marc-André ter Stegen, who is a superstar at Barcelona.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
My Customer
MARCH 30, 2023
Knowing your customer and knowing your partner is not all that dissimilar. The difference between them, however, is that knowing your.
Feedbackly
MARCH 30, 2023
Customer behavior is a complex phenomenon that evolves continuously. While it’s difficult to fit it within a framework, understanding your customers and forecasting how they will behave can help businesses to a great extent. A customer journey or buying journey encompasses every interaction that a customer has with the business from beginning to end.
BirdEye
MARCH 29, 2023
“I am consistent with my social media posting, but I still fail to see an increase in followers or leads.” Does this sound like you? Does generating leads and building a more prominent brand for your business through social media seem challenging? What if we told you that monitoring a few social media engagement metrics can make all the difference? Yes, you heard it right.
AWS Machine Learning
MARCH 30, 2023
In football, ball possession is a strong predictor for team success. It’s hard to control the game without having control over the ball. In the past three Bundesliga seasons, as well as in the current season (at the time of this writing), Bayern Munich is ranked first in the table and in ball possession percentage, followed by Dortmund being second in both.
Advertiser: ZoomInfo
As marketing becomes more tech-driven, the role of marketing operations (MOps) is getting more complex. Today, the discipline is increasingly interwoven with other vital go-to-market motions — including sales and customer support — and is responsible for all business elements associated with marketing, including the tech stack. In this eBook, we’ll show you how marketing operations can create efficiencies in your tech stack, reporting, and budget that will not just improve internal processes, bu
DemandJump
MARCH 28, 2023
Pillar-Based Marketing (PBM) helps marketers rank higher on search engines by connecting with readers based on their searching habits. At the center of this strategy is the Pillar Page, a piece of long-form content covering topics that can branch out into shorter, more specific supporting content. But how do you choose an SEO Pillar Page topic? What are Pillar Page best practices for planning and writing?
Team Support
MARCH 30, 2023
TeamSupport is all about customer-centricity; it’s built in our DNA. So, we regularly update and enhance our products to ensure we’re providing you, our customer, with software that can grow with you and support your customer service efforts. Detailed below are the features we’ve released in the first quarter of 2023: SUPPORT OUR CUSTOMER SUPPORT TICKETING SYSTEM New Ticket Template Customers can now enhance their customer support team efficiency by creating ticket templates based on their produ
MiaRec
MARCH 28, 2023
Are you considering scheduling a product demo to see if MiaRec’s conversation intelligence platform will meet your contact center’s needs? Great! We’re ready to answer all your questions on how MiaRec can ensure satisfaction at every stage of the customer journey.
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