NPS, CES, CSAT: Which One is the Best Metric?
GetFeedback
SEPTEMBER 20, 2019
NPS, CES, and CSAT are customer loyalty metrics. It captures, analyzes and reports on all customer feedback—expectations, likes, and dislikes—associated with your company. Before diving into the value of each metric, it’s important to go over the basics. . Net Promoter Score (NPS). Customer Effort Score (CES).
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