TechSee

JANUARY 7, 2020

A recent study of the phenomenon of churn revealed that 39% of Americans who canceled a contract with a company in the past 24 months cited poor customer service as the primary reason. Enhancing customer retention in the telecom industry. Instead it suggests that the best way to increase loyalty is by reducing effort.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

ShepHyken

NOVEMBER 5, 2018

It Might Be Your Secret Customer Score by Khadeeja Safdar. WSJ) Retailers, wireless carriers and others crunch data to determine what shoppers are worth for the long term—and how well to treat them. You may have to sign in to read it, but it is well worth the extra effort. Do what Amazon doesn’t do.

Customer Service 89

Customer Service Airlines Wireless Retail 89

SurveySensum

SEPTEMBER 25, 2024

Did you know that in 2024, 88% of customers think customer service is more important than ever? US companies lose an astounding $75 billion annually due to poor customer service. It’s not a small figure, and it paints a picture of just how much customer service is valued regarding business outcomes.

Customer Centricity 52

Customer Centricity Company Customer Service Airlines 52

Pointillist

SEPTEMBER 28, 2021

According to Forbes, poor customer service is costing businesses more than $75 billion a year. But many contact center leaders struggle to achieve these outcomes while simultaneously improving customer satisfaction. Contact centers are now considered more than just service centers. By Stephanie Ventura.

Contact Center 40

Contact Center Customer Journeys Self Service How To 40