Employee Engagement Related Topics 
InMoment XI
JANUARY 25, 2022
Employee engagement has become a hotter topic than ever in the age of The Great Resignation. Millions of employees are quitting their jobs and heading elsewhere, leaving countless organizations scrambling to retain their remaining talent and/or evaluate why their workforce is in such flux. Element 1: Organizational Culture.
Bill Quiseng
DECEMBER 6, 2023
So, I encourage you to remind yourself and your colleagues every day about each one of these fifteen QUI QUOTES about leadership and employee engagement. ASSETS Your employees are not your most important assets. It is about how your employees FEEL about you and your company.
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Brad Cleveland Blog
NOVEMBER 8, 2024
The impact of employee engagement is incredible. Engaged employees are four times more likely than non-engaged employees to go beyond what’s expected of them according to the Temkin Group, a US firm focused on customer experience.
ShepHyken
SEPTEMBER 29, 2023
He writes about how employee engagement and customer experience can enhance business performance. The reality is that the connection (or lack thereof) between employee engagement and customer experience can seriously impact business performance.
Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum
She will describe how to connect business results metrics with employees’ workflow metrics, including: Early warning signals. Employee engagement. Join us for this insightful webinar with Lynn Hunsaker, Chief Customer Officer of ClearAction, who will show you how to zero-in on true leading indicators. Organizational empowerment.
The DiJulius Group
APRIL 21, 2024
Employee Engagement Has Fallen to an 11-Year Low; Gen Z & Work from Home Dropping the Most A new Gallup study reveals employee engagement has fallen to its lowest point in 11 years. Read Full Article The post Employee Engagement Has Fallen to an 11-Year Low appeared first on The DiJulius Group.
CSM Magazine
OCTOBER 25, 2024
As a business owner, chances are you’re always looking for new ways to keep your employees engaged and motivated. Interestingly, one of the best tools for improving employee engagement is an intranet. In this article, we’ll be going over some essential intranet features that could help improve employee engagement.
Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.
You’re feeling the pressure of keeping your employees engaged and improving your customer experience, but you’re not sure if you’re ready or even know how to make a smooth transition to a contact center.
Speaker: Jim Rembach, President of Call Center Coach
You will also learn: The single most profound finding ever on employee engagement. Join us for this insightful webinar with Jim Rembach, President at Call Center Coach, and learn about the one fundamental shift that will drastically improve your contact center's success and open you up to a whole new world of possibilities!
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
In this presentation, we will discuss the five critical components for building a successful coaching program that uses AI to allow managers and agents to engage in constructive dialogue to reduce burnout and increase employee engagement. The importance of efficiency when onboarding and training agents.
Speaker: Vicki Brackett, Author and COO of Sinousia
The most important asset of any call center are the employees. To provide a better customer experience, build brand loyalty and increase your revenue and bottom line, keeping your employees engaged is critical. This can be hard to do. Even when you feel like you have this nailed down, your tactics could become stale.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
The only sustainable way to get these human experiences is with employee engagement. Employee engagement requires great leadership. Key ingredients which are nearly impossible to measure, yet everyone knows when they’re missing.
Speaker: Rosetta Carrington Lue, CEO, RCL Customer Experience Solutions, LLC
Low engagement can be caused by several factors including lack of recognition by managers, poor company communication and not being aligned with the mission of the company. By investing and focusing on employee engagement, your company will be able to increase productivity, retain top talent, and increase your customers' experience.
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When turnover runs rampant in the contact center, institutional knowledge is lost, productivity drops, the quality of service decreases, and employee engagement and morale go down. Agent attrition has always been a burden on a company’s bottom line.
Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology
You'll leave this session with a better understanding of: Emerging technologies and their impacts on learning and development Forward-thinking L&D strategies, including new gamification Maintaining employee engagement, even in turbulent times Don't miss this exclusive session - register today!
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