InMoment XI

APRIL 18, 2022

In the midst of the fallout of a global pandemic and the Great Resignation, the employee experience (EX) is an incredibly hot topic. With such a complex EX landscape, what do brands need to do to retain their employees, inspire their commitment and advocacy, and attract new talent? So, where is employee experience headed?

Employee Experience 418

Employee Experience Culture Employee Engagement Connections 418

ShepHyken

SEPTEMBER 29, 2023

He writes about how employee engagement and customer experience can enhance business performance. The reality is that the connection (or lack thereof) between employee engagement and customer experience can seriously impact business performance. In their 2009 meta-analysis presented by Gallup, Harter et al.

Employee Engagement 145

Employee Engagement Engagement Strategy Effort Score 145

InMoment XI

MAY 24, 2022

It is as true with employee experience (EX) improvement. There is a clear path to greater employee experience maturity and employee insights success, with a map and signposts to aid the guide. 4 Signposts on the Employee Experience Maturity Path Map . 1: Employee Satisfaction.

Employee Experience 221

Employee Experience Customer Experience Employee Engagement Culture 221

InMoment XI

JUNE 8, 2023

InMoment® assists alphabroder in improving the employee experience (EX) to ultimately improve customer experiences (CX) by establishing an action-based employee experience improvement program that focuses on communication, development, and acknowledgement.

Apparel 372

Apparel Employee Engagement Employee Experience NPS 372

Bill Quiseng

DECEMBER 6, 2023

So, I encourage you to remind yourself and your colleagues every day about each one of these fifteen QUI QUOTES about leadership and employee engagement. ASSETS Your employees are not your most important assets. It is about how your employees FEEL about you and your company.

Employee Engagement 158

Employee Engagement Leadership Engagement Policies 158

Experience Matters

FEBRUARY 28, 2019

employees strongly agrees with the statement, “My company asks for my feedback and acts upon what I say.” ” In the report, Employee Engagement Competency & Maturity, 2018, we found that only 40% of executives within large organizations put a high priority on taking action based on Read More.

Feedback 265

Feedback Engagement Employee Engagement Study 265

GetFeedback

SEPTEMBER 6, 2018

More and more, research suggests that employee experience (EX) and customer experience (CX) are intertwined, and in order to improve on one, you have to improve on the other. In this post, we’ll examine the relationship between EX and CX and cover the basics of employee experience surveys.

Employee Experience 170

Employee Experience Connections Customer Experience Net Promoter Score 170

Experience Matters

MAY 8, 2020

One of the key goals of any Experience Management (XM) program needs to be employee engagement. This is not only a critical outcome for Employee Experience (EX) efforts, but it’s also a critical input to delivering great customer experience. The post How Do You Engage Employees?

Engagement 211

Engagement Employee Engagement Brand Values Employee Experience 211

Experience Matters

JANUARY 7, 2019

If you’ve followed our research, then you know that we’ve always viewed employee engagement as a fundamental component of customer experience. One of our Six Laws of Customer Experience is that “Unengaged employees don’t create engaged customers.” ” It just makes sense.

Employee Engagement 310

Employee Engagement Employee Experience Engagement Survey 310

InMoment XI

MARCH 23, 2022

Additionally, when the pundits pushing this idea actually care to delve deeper, they insist that the challenges and perspectives brought about by the pandemic caused many employees to reconsider their positions, hence the current job market churn. ” A More Progressive Employee Experience Concept.

Brands 370

Brands Policies Employee Engagement Employee Experience 370

Calabrio

FEBRUARY 26, 2025

This revolving door of employees isnt just expensiveit disrupts team dynamics, increases hiring and training costs, and negatively impacts customer service quality. But theres a clear solution: investing in employee engagement. Happy employees lead to happier customers.

Customer Satisfaction 162

Customer Satisfaction Self Service Gamification Employee Engagement 162

Russel Lolacher

MARCH 22, 2021

You have employee experience superpowers and you may not even know it. And making that extra(ordinary) effort with your colleagues, your coworkers, your employees will only help foster a culture of community and connection (that’s a lot of C-words). Importance of Engagement. I’m a super hero nerd.

Employee Engagement 124

Employee Engagement Engagement Employee Experience Culture 124

The DiJulius Group

MAY 25, 2022

Episode 087: Mastering Employee Engagement Jared Green is a speaker, author, and executive coach. He is known for bridging the gap between human engagement and organizational development through his company, Engage 365. The post Episode 087: Mastering Employee Engagement appeared first on The DiJulius Group.

Employee Engagement 105

Employee Engagement Engagement Employee Experience Groups 105

Second to None

OCTOBER 19, 2020

Exceptional organizations stay on the pulse of their employees’ experiences and respond to ideas and concerns. The problem is, how do you measure employee engagement and what does “healthy” employee engagement look like? Employee Satisfaction vs. Employee Engagement.

Employee Engagement 116

Employee Engagement Engagement Net Promoter Score Metrics 116

Alida

JUNE 21, 2021

To say employee engagement has fallen to the back burner for a lot of organizations is an understatement.

Employee Engagement 130

Employee Engagement Engagement Employee Experience Customer Experience 130

InMoment XI

MAY 9, 2018

Employee Experience (EX) Monitoring As an HR Professional, a senior leader, or an engaged employee at large, you may find yourself asking, “What can I do to engage those around me?” View Article.

Employee Experience 150

Employee Experience Employee Engagement Measurement Engagement 150

InMoment XI

MAY 9, 2018

Employee Experience (EX) Monitoring As an HR Professional, a senior leader, or an engaged employee at large, you may find yourself asking, “What can I do to engage those around me?” View Article.

Employee Experience 150

Employee Experience Employee Engagement Measurement Engagement 150

GetFeedback

SEPTEMBER 6, 2018

Research shows employee experience and customer experience are deeply intertwined. Here are 4 employee engagement surveys that can help you get ahead.

Employee Experience 150

Employee Experience Customer Experience Connections Employee Engagement 150

GetFeedback

SEPTEMBER 6, 2018

Research shows employee experience and customer experience are deeply intertwined. Here are 4 employee engagement surveys that can help you get ahead.

Employee Experience 150

Employee Experience Customer Experience Connections Employee Engagement 150

Experience Investigators by 360Connext

JANUARY 27, 2017

Surveying employees on satisfaction and engagement is not a new concept, but it’s getting a little more fanfare these days. Forward-looking leaders understand how important it is to have innovative, productive and engaged employees. The post Are Your Employees Engaged to Tell You the Truth?

Employee Engagement 110

Employee Engagement Engagement Consulting Innovation 110

Customer Bliss

NOVEMBER 1, 2018

As a business leader, do you think about how your approach to hiring impacts your organization and customer experience? In my most recent Daily Dose vlog , I talk about how the employee experience affects your customers. How do you hold yourself accountable when managing culture and employee experience?

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

ShepHyken

FEBRUARY 19, 2021

This week we feature an article from Emily Lavin, Content & Social Executive at Oak Engage. She shares a 3-step guide on how to improve the employee experience while maximizing customer engagement. Therefore, it’s essential to put customer service engagement at the top of your priority list.

Employee Experience 135

Employee Experience Customer Service Customer Experience Employee Engagement 135

Talkdesk

MAY 21, 2020

The Impact of Employee Engagement in the Contact Center What exactly is employee engagement? Why is it so critical to the customer experience and operational efficiency in the contact center? Employee engagement is defined as the emotional investment employees make in their organizations.

Employee Experience 109

Employee Experience Engagement Management Contact Center 109

Alida

JUNE 14, 2021

An engaged workforce is the key to a better customer experience (CX). When you have highly engaged employees behind your business, research shows you’ll outperform the competition by nearly 150%. Plus, you’ll likely see 10% higher customer satisfaction metrics.

Employee Engagement 130

Employee Engagement Engagement Customer Experience Customer Satisfaction 130

Experience Investigators by 360Connext

SEPTEMBER 15, 2020

Employee Experience is Critical, and Smart Organizations are Taking Notice. Employee experience has been called “the new customer experience” and “the answer to customer experience” in more than one article. 3 Key Touchpoints where Employee Experience and Customer Experience Meet: 1.

Touchpoint 162

Touchpoint Employee Experience Customer Experience Brands 162

COPC

NOVEMBER 2, 2022

It makes sense that focusing on the heartbeat of the organization – the employees – is more important than ever to keeping customers happy and contributing to the organization’s success.? Companies with highly engaged employees outperform their competitors and have higher retention with lower absenteeism.

Employee Engagement 89

Employee Engagement Culture Engagement Company 89

Alida

DECEMBER 8, 2022

Employee surveys can be a reliable source of insight… as long as you direct them properly and ask the right questions.

Employee Engagement 130

Employee Engagement Survey Engagement Employee Experience 130

ShepHyken

APRIL 22, 2022

This week, we feature an article by Luke Jamieson, Regional Director at Centrical , the next-gen employee engagement and performance platform. He writes about the importance of engagement and employee experience to an organization’s productivity to business success. A virtuous cycle of employee engagement.

Engagement 131

Engagement Employee Engagement Employee Experience Contact Center 131

ECXO

MARCH 6, 2025

Companies that have embraced customer experience as a strategic priority have reaped rewards like stronger loyalty, more repeat business, and even higher employee engagement. This exercise makes it clear where the experience is falling short. This is an advantage in gathering rich feedback.

B2B 339

B2B Customer Journeys How To Effort Score 339

Think Customers

DECEMBER 16, 2022

It’s impossible to know what 2023 will bring but, as we head into the new year, some clear challenges (and opportunities) are emerging and businesses have clear priorities when it comes to elevating customer and employee experience. Double-down on employee experience.

Employee Experience 96

Employee Experience Engagement Brands Employee Engagement 96

SurveyGizmo

MARCH 18, 2021

Whether you want to deliver a survey to your employees to gather important feedback on the customer experience, or a survey to gather feedback on the employee experience inside departments within your organization, we have a solution! And, are often overlooked in terms of gathering feedback. How to contact support.

Employee Engagement 98

Employee Engagement Survey Engagement How To 98

InMoment XI

AUGUST 17, 2023

They are crucial for creating and maintaining a positive customer experience, ultimately leading to customer satisfaction, loyalty, and business success. Regularly Seek and Act on Feedback: Create mechanisms for employees to provide feedback and suggestions for improvement.

Net Promoter Score 370

Net Promoter Score Self Service Effort Score NPS 370

The DiJulius Group

APRIL 3, 2025

summary In this episode of the Customer Service Revolution Podcast, John DiJulius discusses the critical role of employee feedback in shaping company culture and improving customer experience. Read Full Article The post 198: The Value of Outspoken Employees appeared first on The DiJulius Group. DiJulius also highlights the.

Employee Engagement 87

Employee Engagement Culture Feedback Groups 87

Russel Lolacher

JUNE 15, 2021

What if we cared about our employees as much (or more) as we do about our customers? For inspiring employee experience ideas, a great place to look is what you’re probably already doing for the customer experience. But what about serving employees? Employee engagement hovers around 9,000.

Employee Experience 128

Employee Experience Customer Experience Customer Service Customer Journeys 128

Kerry Bodine

OCTOBER 11, 2021

Top ten winners in the large company category include: Peloton and Zoom , two companies known for their customer obsession (which, as a customer, I can personally attest to myself); Marketing software companies Adobe and Hubspot (which have both positioned themselves at providing customer experience solutions); and.

Connections 227

Connections Employee Engagement Study Employee Experience 227

delighted

JUNE 24, 2020

Have you ever sent or received an annual employee experience survey that asks questions such as “How satisfied are you with your workspace?” Employee experience surveys are common, though recent studies have shown that actually, many companies have not made employee engagement a priority [1].

Employee Experience 105

Employee Experience Net Promoter Score Leadership Employee Engagement 105

Maru Group

JANUARY 17, 2023

Companies recognize that delivering a great Employee Experience (EX) that considers and puts its employees first is the key to unlocking better business outcomes. My name is Glyn, and I have 20 years of experience measuring and building great employee experiences. Que the pizza party calendar invite.

Employee Engagement 80

Employee Engagement Engagement How To Employee Experience 80