eglobalis
OCTOBER 30, 2024
Well-trained employees can better understand and meet customer needs, providing personalized and informed interactions that enhance the overall customer experience. Employee Engagement and Well-being Maintaining high levels of employee engagement and well-being is essential for organizational success.
ijgolding
JANUARY 28, 2018
Whilst it is common to find businesses implementing frameworks to manage the customer experience, we do not often see the same principle being applied for the employee experience. The employee engagement loop is a very simple way of assessing what you do as an employer today to create the right environment with your people.
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eglobalis
NOVEMBER 3, 2024
For instance, by connecting CRM data with operations and logistics platforms, B2B companies can proactively manage client expectations, offer accurate order tracking, and anticipate issues before they impact the client. As I’ve discussed, empowered employees are at the heart of any effective CX strategy.
Calabrio
MARCH 22, 2025
Best Practices Contact Center Management: Best Practices & Strategies for Peak Performance Share The modern contact center is no longer seen as a mere service function at the periphery of the business. Table of Contents: What is Contact Center Management? They may focus on one particular area or team within the operation.
Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum
She will describe how to connect business results metrics with employees’ workflow metrics, including: Early warning signals. Employee engagement. Join us for this insightful webinar with Lynn Hunsaker, Chief Customer Officer of ClearAction, who will show you how to zero-in on true leading indicators. Organizational empowerment.
ECXO
MARCH 11, 2025
Step 6: Align Employee Incentives with CX Goals To drive a customer-centric mindset , CX should be embedded into employee performance evaluations and incentives. Example: If account managers are rewarded purely for new sales but not for customer retention , they may neglect existing customers , causing churn.
Bill Quiseng
DECEMBER 6, 2023
So, I encourage you to remind yourself and your colleagues every day about each one of these fifteen QUI QUOTES about leadership and employee engagement. ASSETS Your employees are not your most important assets. It is about how your employees FEEL about you and your company. Find their passion.
Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.
You’re feeling the pressure of keeping your employees engaged and improving your customer experience, but you’re not sure if you’re ready or even know how to make a smooth transition to a contact center.
Speaker: Jim Rembach, President of Call Center Coach
You will also learn: The single most profound finding ever on employee engagement. Join us for this insightful webinar with Jim Rembach, President at Call Center Coach, and learn about the one fundamental shift that will drastically improve your contact center's success and open you up to a whole new world of possibilities!
Speaker: Vicki Brackett, Author and COO of Sinousia
The most important asset of any call center are the employees. To provide a better customer experience, build brand loyalty and increase your revenue and bottom line, keeping your employees engaged is critical. This can be hard to do. Even when you feel like you have this nailed down, your tactics could become stale.
Speaker: Rosetta Carrington Lue, CEO, RCL Customer Experience Solutions, LLC
According to Gallup data, only 33% of employees reported they are engaged at work. Low engagement can be caused by several factors including lack of recognition by managers, poor company communication and not being aligned with the mission of the company. The benefits of investing in an employee engagement strategy.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
In this presentation, we will discuss the five critical components for building a successful coaching program that uses AI to allow managers and agents to engage in constructive dialogue to reduce burnout and increase employee engagement. The importance of efficiency when onboarding and training agents.
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