ECXO

DECEMBER 25, 2024

A company that ignores these expectations risks becoming irrelevant, no matter how competitive its pricing or how innovative its product offerings may be. Heres why this is crucial for sustainable growth: Informed decision-making: Insights gathered from customers can drive innovation, identify opportunities, and uncover inefficiencies.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

InMoment XI

OCTOBER 7, 2024

Smart Recommendations and Summaries Reduce time to insights and improve program engagement with coaching recommendations Let AI be your sidekick to make sense of your customer voice in seconds. These summaries can be shared across teams, helping to streamline decision-making and foster engagement across the organization.

Competitive Advantage 243

Competitive Advantage Innovation Comparison Roadmap 243

ECXO

JULY 21, 2023

Creating Engaging Experiences in Real-Time The European Customer Experience Organization (ECXO) , in partnership with SAS , is delighted to announce and invite you to a new practical discussion: –Creating Engaging Experiences in Real-time. Reframing the B2B Engagement Journey is a practical discussion by experts.

B2B 120

B2B Video Culture Consulting 120

TechSee

JANUARY 2, 2019

A gathering place for the world’s top business leaders and pioneering thinkers, this year’s event focuses on n an important theme: resilience. CTA sits down with Whirlpool Corporation to discuss the results of their latest global survey and the state of smart home innovation. Voice-First Experience: Innovation and Disruption.

Innovation 174

Innovation Entertainment Knowledge Base Technology 174

Comm100

DECEMBER 10, 2024

Player retention isnt just about keeping users coming back; its about building long-term engagement, fostering loyalty, and ultimately maximizing lifetime value. By constructing detailed player profiles, you can gain a profound understanding of what drives each player’s engagement.

Strategy 130

Strategy Multi-Channel Loyalty Social Media 130

ECXO

JANUARY 25, 2022

Share this event: If you want to get in touch with Ray Garber, he is on LinkedIn. He has extensive expertise in customer relationship management, customer decisions, and self-learning. He also worked in business process management, customer journey management, and enterprise resource planning.

Customer Relationship Management 296

Customer Relationship Management Innovation Analytics Employee Experience 296

AWS Machine Learning

JULY 8, 2024

This hands-on experience gives learners an excellent opportunity to engage with the AWS Management Console and develop Python-based reward functions, fostering valuable skills in cloud-centered technologies and machine learning (ML). In this post, we discuss the benefits of DREM and the experience for racers, event staff, and spectators.

Management 128

Management Policies System Technology 128

AWS Machine Learning

JANUARY 22, 2025

On our SASE management console, the central events page provides a comprehensive view of the events occurring on a specific account. With potentially millions of events over a selected time range, the goal is to refine these events using various filters until a manageable number of relevant events are identified for analysis.

Knowledge Base 112

Knowledge Base User Experience Examples Data 112

TechSee

NOVEMBER 20, 2018

Truck rolls cost anywhere from $150 – $500 per event, with that amount easily doubling when considering indirect costs. Utilizing both advanced data analytics and innovative AR remote assistance technology yields a highly efficient solution for customer service operations that directly reduces the need for truck rolls.

Innovation 153

Innovation Technology Self Service Call Center 153

CSM Magazine

OCTOBER 29, 2024

Players actively engage with the artwork by interacting with it—whether through exploration, decision-making, or problem-solving. Esports has also followed this trend, evolving from ordinary tournaments into grand events and spectacles. This fosters creativity as players engage with these games.

Video 105

Video Entertainment Culture Transportation 105

ECXO

APRIL 14, 2023

ECXO Executives sessions1 In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey. Digital and Human engagement are where your company experience starts; let’s learn from the best companies how to do that right with your company flavor.

B2B 156

B2B Engagement Consulting Culture 156

eglobalis

JULY 31, 2024

These platforms use sophisticated algorithms to determine the optimal time to engage with customers, providing personalized content based on individual behavior and preferences. By delivering customized content experiences, businesses can enhance engagement, drive more meaningful interactions, and increase customer satisfaction.

Customer Experience 414

Customer Experience Social Media Analytics Chatbots 414

Experience Investigators by 360Connext

OCTOBER 5, 2021

And then there are those leaders who don’t even have CX in their title, like Chief Marketing Officer or Employee Engagement Director. This leads to innovation and better experiences for customers. . Create a “lunch and learn” presentation about the customer’s journey or offer a roundtable discussion so everyone can engage.

Customer Journeys 367

Customer Journeys Social Media Contact Center How To 367

CSM Magazine

NOVEMBER 25, 2024

Read on to know the future innovations in ESLs and how they will benefit businesses. This has brought about innovations such as conversational AI, augmented reality, and robotics, which are now in play in various industries. Compared to traditional paper labels, ESLs are easily updatable because they use LCD technology and e-ink.

Innovation 52

Innovation Retail e-support Comparison 52

AWS Machine Learning

JANUARY 22, 2025

Present the information in a clear and engaging manner. The event has the requested information in the content( FlowMultiTurnInputContent ) field. Once I have these details, I can search for available flights for you." } } Because the flow cant continue until more input is received, the flow also emits a FlowCompletionEvent event.

Travel 132

Travel Hotels e-support Examples 132

Experience Matters

NOVEMBER 14, 2014

It was an excellent event. Gathright also discussed the notion of one-way doors and two-way doors in the context of innovation. Compelling Brand Values Customer Connectedness Customer experience Employee Engagement Amazon.com Arizona State University Center for Services Leadership'

Customer Connectedness 307

Customer Connectedness Effort Score Brand Values Leadership 307

ECXO

SEPTEMBER 6, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Don’t miss out on this engaging discussion! But can a Customer Data Platform truly enhance the customer experience?

Customer Experience 227

Customer Experience Data Customer Centricity Culture 227

Retently

NOVEMBER 13, 2024

A seamless, personalized, and engaging buyer journey is the difference between a one-time shopper and a loyal customer. One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). Just a few years ago, this kind of innovation seemed out of reach for most retailers. Let’s dive in!

Ecommerce 144

Ecommerce Retail Social Media Technology 144

Lumoa

DECEMBER 5, 2017

Helsinki has welcomed 20.000 innovators at Slush , the world's leading startup event. AI is of help when it comes to engaging with customers and, also, analysing the data. petri_salo : “ #Innovating with #techstartups may help you find ways to solve bigger and more valuable problems for your customer.” Certainly, yes!

Healthcare 256

Healthcare Customer Centricity Innovation Customers 256

ECXO

JUNE 20, 2023

It can be more important than innovation or market dominance. Employees that are driven by shared purpose and values feel more motivated, engaged and empowered = a better CX. As Forrester pointed out, focussing on post-sale customer engagement is crucial. Business customers care about what your brand stands for.

B2B 367

B2B Brands Innovation Government 367

AWS Machine Learning

OCTOBER 16, 2024

Generate metadata Now that DPG Media has the transcription of the audio files, they use LLMs through Amazon Bedrock to generate the various categories of metadata (summaries, genre, mood, key events, and so on). This solution can help accelerate audio metadata extraction, create a more engaging user experience, and save time.

Video 119

Video Metrics Multi-Channel System 119

Calabrio

FEBRUARY 26, 2021

Through our analytics product, as well as the full workforce engagement management suite, we helped our customers navigate a changing landscape and continued to deliver unparalleled customer service. As a result, Calabrio has been recognized as the winner of the 5th annual Workforce Optimization Innovation Awards.

Analytics 130

Analytics Innovation Contact Center Call Center 130

ECXO

JUNE 11, 2024

A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko As we have explored, AI is fundamentally transforming the employee experience, touching every aspect from recruitment and onboarding to learning, development, and day-to-day engagement.

Employee Experience 334

Employee Experience Analysis Multi-Channel Employee Engagement 334

Calabrio

JUNE 29, 2020

I believe the work we have done as a collective Calabrio team to create a culture of collaboration, sharing, inclusion and innovation is the foundation of our 2020 Top Workplace ranking. . Of the hundreds of companies invited to enter, Calabrio was ranked 23rd on the midsize company list.

e-support 264

e-support Culture Employee Engagement Innovation 264

ECXO

JUNE 3, 2024

Representativeness Heuristic: This involves judging the probability of an event based on how similar it is to a prototype or stereotype. Stagnation and Lack of Innovation: Reliance on routine solutions and a reluctance to explore new or creative approaches. This can make the experience more engaging and less monotonous.

Gamification 332

Gamification Innovation Infographics Resources 332

CSM Magazine

OCTOBER 21, 2024

Here are some strategies to help you stand out, spark engagement, and keep customers coming back for more. Ambience isn’t just ‘nice to have’; it’s part of what keeps customers engaged – without them even realizing it. Rotate displays often, introduce limited-time offers, or host in-store events.

Retail 52

Retail Engagement Customer Experience Tips 52

AWS Machine Learning

DECEMBER 3, 2024

Application failures, slow load times, and service unavailability can lead to user frustration, decreased engagement, and revenue loss. The risk and impact of outages increase during peak usage periods, which vary by industry—from ecommerce sales events to financial quarter-ends or major product launches.

Customer Experience 107

Customer Experience Ecommerce Analysis System 107

CSM Magazine

OCTOBER 30, 2024

The sixth annual Customer Happiness Awards (CHA) were recently held at The Westin Dubai Mina Seyahi, with His Highness Sheikh Humaid Bin Khalid Al Qasimi in attendance, emphasizing the importance of recognizing companies leading in customer engagement.

Telecommunications 52

Telecommunications Innovation Customer Service Government 52

AWS Machine Learning

MARCH 18, 2025

As the healthcare industry continues to embrace digital transformation, solutions that combine advanced technologies like audio-to-text translation and LLMs will become increasingly valuable in addressing key challenges, such as patient education, engagement, and empowerment. Identification of protocol deviations or non-compliance.

Healthcare 92

Healthcare Analysis Knowledge Base Report 92

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. In the digital age, a strong online presence is vital.

Industry 95

Industry Tips Entertainment Transportation 95

TechSee

MAY 21, 2019

By setting specific parameters around different facial reactions, educators can spot struggling students in a classroom environment, while security forces can detect individuals with malicious intent at public events. The post Emotion Analytics is at the Heart of Customer Experience Innovation appeared first on TechSee.

Analytics 137

Analytics Innovation Customer Experience Analysis 137

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform. What data is used?

Customer Success 117

Customer Success Innovation NPS Touchpoint 117

Lumoa

OCTOBER 26, 2022

After a couple of years of hiatus, many Customer Experience Conferences are going back to live events, as you have already seen in late 2022 – or at least they are trying to. If you want to stay on top of Customer Experience trends and innovation, here is the list for you. . CX Retail Exchange | July, 11-12 | London, UK.

Conference 221

Conference Customer Experience Contact Center Financial 221

QuestionPro Audience

MAY 2, 2018

The 30th anniversary of Shark Week on Discovery Channel doesn’t debut until July 22nd, but the network has already declared Swedish Fish the official candy sponsor of the week-long event. With industry knowledge and innovative tools, QuestionPro Audience always meets the rigorous demands of our clients.

Brands 236

Brands Marketing Consumers Sales 236

C3Centricity

JUNE 25, 2020

For an original take on engaging your customers see “ You’re missing out on A Free Communication Channel! It should, in fact, be on everyone’s annual objectives, to watch, listen and engage with your customers regularly. 7 Expand Your Innovation Thinking. Are you in a monologue or a dialogue? Any guesses what it is?).”

Customer Centricity 262

Customer Centricity Competitive Advantage Trends Brands 262

BirdEye

SEPTEMBER 20, 2024

The event kicked off with a fireside chat between Dave Lehman, President and COO of Birdeye, and Josh Linkner, Entrepreneur and NYT Bestselling Author. The post Birdeye View 2024: AI innovation at its finest appeared first on Birdeye Customer Experience Management. Watch our free demo to learn more.

Innovation 105

Innovation Social Media Multi-Channel Metrics 105

QuestionPro Audience

MARCH 2, 2018

“In addition to being the most highly viewed event that celebrates storytelling and excellence in film, the Oscars provides advertisers opportunities to engage with viewers in meaningful ways during a cultural moment they care about,” President of Advertising Rita Ferro said in a statement.

Advertising 210

Advertising Culture Study Innovation 210