eglobalis
OCTOBER 21, 2024
Should they engage with every post or focus on resolving issues privately? Challenges of Engaging with Every Negative Post While addressing every complaint may seem like the ideal customer-centric approach, it comes with significant challenges. Best practices suggest various approaches, but the decision is far from one-size-fits-all.
eglobalis
NOVEMBER 26, 2024
Invest in Cultural Sensitivity Training: Equip teams with tools to navigate cultural nuances in professional empathy. Train Teams Effectively: Ensure employees can translate data insights into empathetic actions that align with client priorities. Cross-train staff to provide variety in tasks while ensuring operational continuity.
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eglobalis
OCTOBER 30, 2024
As organizations aim to boost productivity, engagement and overall satisfaction, AI technologies are becoming essential tools The Gist AI boosts productivity. As organizations aim to boost productivity, engagement and overall satisfaction, AI technologies are becoming essential tools. Faster hiring process.
eglobalis
NOVEMBER 12, 2024
But imagine transforming each client engagement into an indispensable experience that not only meets but anticipates and exceeds client expectations. Develop a Deep Understanding of Client Needs Moving beyond surface-level engagement requires a nuanced understanding of the client’s industry, market pressures, and specific pain points.
Speaker: Chrissy Irvine, VP Customer Success, SmashFly, and Hannah Leary, Customer Success Operations Specialist, SmashFly
Self-service options enable students to engage with training on their terms - at a time, location, and pace that works best for them. For recruitment marketing company, SmashFly, training related to the company’s product and industry are crucial for driving customer success and retention.
eglobalis
JANUARY 13, 2025
Training agents to work alongside AI systems is equally critical, fostering a collaborative environment that amplifies human creativity and machine precision. To implement effective chatbot solutions, companies must ensure proper training of the AI using diverse datasets that reflect real customer interactions.
eglobalis
NOVEMBER 3, 2024
Such an environment doesn’t just improve customer experience; it enhances employee experience (EX) by fostering a sense of ownership, engagement, and professional growth. In B2B environments, where clients often engage with multiple departments, a siloed approach can create disconnects and inconsistencies that diminish the overall experience.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
Speaker: Chris Paxton McMillin, President of D3 Training Solutions
billion potential customers in the world, personalizing training seems logical. People prefer to learn in their native language, so localizing eLearning helps truly engage learners and gives them that much-needed sense of inclusion. Can you imagine what a straight translation might do to your course? and over 6.7
Speaker: Tim Buteyn - President of ThinkingKap Learning Solutions, Inc.
One great way is scenario-based training. You may think scenario-based training sounds expensive, but this exclusive webinar will change your mind. We'll explore how to optimize learner engagement by adding scenarios to your training, regardless of your budget. So how do we fix this? Don't miss out - save your seat today!
Advertiser: Caras Training
10 tips for virtual contact center training that makes at-home workers feel part of the crew while they learn. Download the article to get your virtual training best practices!
Speaker: Adam Saad - Founder & CEO, Tech Stack Advising
In order to keep agents both satisfied and engaged, we must develop a plan that mitigates the concerns of current agents and halts any potential issues that may arise with new hires. How working in different environments can potentially affect agent engagement. New ways to improve the engagement of your agents.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Speaker: Daniel Quick, Head of Customer Education, Asana
Every day, customers are faced with a multitude of different, often competing, priorities and your training program is no exception. Therefore, it’s critical that both your content and your learning experience are highly engaging, especially when training is voluntary, as it often is for customers. Can't make it?
Speaker: Laura Sikorski, Contact Center Consultant
Your Contact Center today is truly an Interactive Engagement Center and the most customer-focused area in your organization. Companies can achieve high customer satisfaction and loyalty when there is appropriate training, coaching, measurement/reporting, and organizational collaboration. The role of your employees is paramount.
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