NetBase

MARCH 23, 2020

The Entertainment Industry has been hard hit by COVID-19, but is there a way to bring about innovative solutions during this crisis? And we can vet plans ahead of moving forward with the benefit of AI-powered market intelligence. How can Hollywood assist with viewer morale and benefit from it at the same time? Box Office Bust.

Entertainment 67

Entertainment Innovation Consumers Banking 67

Alida

JANUARY 5, 2018

Marketers are always looking for new ways to create experiences that resonate with customers, and 2018 will be no different. Experts believe that in 2018, marketing leaders will be dealing with disruption and adapting emerging technologies that are starting to mature beyond their initial hype. CMOs become customer-obsessed.

Marketing 0

Marketing Multi-Channel Tourism Advertising 0

ECXO

APRIL 10, 2024

This could involve innovative approaches to product design, unique marketing strategies, or exceptional customer service that exceeds customer expectations. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations.

Connections 334

Connections Customer Experience Social Media Analysis 334

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Take advantage of new methodologies in research innovation. Use consumer insight through the product innovation cycle.

Innovation 100

Innovation Marketing Social Media Healthcare 100

AWS Machine Learning

APRIL 11, 2024

Looking back at AWS re:Invent 2023 , Jensen Huang, founder and CEO of NVIDIA, chatted with AWS CEO Adam Selipsky on stage, discussing how NVIDIA and AWS are working together to enable millions of developers to access powerful technologies needed to rapidly innovate with generative AI. Project Ceiba has also been a focus in media coverage.

Innovation 116

Innovation Resources Entertainment Sports 116

CSM Magazine

OCTOBER 29, 2024

The iGaming industry has been experiencing significant growth in recent years, driven largely by various technological innovations. Blockchain Technology: Enhancing Transparency and Security One of the most revolutionary innovations in the iGaming world is the use of blockchain technology.

Innovation 52

Innovation Sports Entertainment User Experience 52

SmartMessage Blog

JANUARY 21, 2025

As we step into 2025, the marketing landscape is undergoing transformative changes, presenting businesses with both unprecedented opportunities and significant challenges. This guide aims to provide a comprehensive analysis of the most impactful marketing trends of 2025.

Trends 40

Trends Marketing Entertainment Video 40

ShepHyken

NOVEMBER 3, 2024

Operationalize by Zeisler Consulting (Zeisler Consulting) If you’re wondering what CX really is, leave it to a marketer of course to put it succinctly and easily: CX is all about operationalizing your Brand Promise. My Comment: Here’s an interesting article about the link between CX and marketing. Marketing is about the brand promise.

Customer Service 70

Customer Service Loyalty Programs Entertainment Loyalty 70

Thematic

OCTOBER 30, 2024

Continuous product innovation VoC analysis provides a constant feedback loop, offering businesses insights that inform product development and innovation. Efficient and accurate market research Traditional market research methods can be time-consuming and costly. Take Apple, for example.

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

Customers Rock!

MAY 10, 2012

I was happy to see a renewed focus on both sides of social business – customer service, as well as marketing. In the past year or so, Lithium had put a renewed interest into marketing and had some great successes; Sephora’s Beauty Talk is a great example of how to engage the social customer.

Social Media 174

Social Media Conference Self Service Entertainment 174

Oracle

JANUARY 8, 2019

The latest customer experience innovations make it easier to watch movies you want to see on the device of your choice, and 2019 promises technology and programming innovations that will deliver more powerful viewing experiences, across screens. Movie theaters get more immersive.

Innovation 78

Innovation Entertainment Report Consumers 78

BirdEye

JANUARY 24, 2025

Today’s digital world makes social media marketing for hotels essential to their growth strategy. Bottom Line Up Front Successful hotel marketing isn't just about showing up. 10 actionable social media strategies to elevate your hotels online marketing Want your hotel to stand out?

Social Media 52

Social Media Hotels Strategy Marketing 52

Experience Investigators by 360Connext

OCTOBER 8, 2024

He is the 3-time Wall Street Journal and USA Today bestselling author of ten books and is widely considered one of the most entertaining and original speakers on trends, innovation and marketing in the world. Sotheby’s Has Even Bigger Problems. The Wall Street Journal) The Scrub Daddy Sponge Has a Cult Following.

Entertainment 143

Entertainment Retail Banking Trends 143

TechSee

MAY 15, 2018

All eyes were on the smart home market in 2017. Tech giants are all clamoring to get in on the action with Google Home , Apple HomeKit , Amazon Echo and Samsung SmartThings creating buzz, and new smart devices flooding the market at a dizzying rate. While the connected home market is growing steadily, it certainly has not exploded.

Analysis 111

Analysis Marketing Self Service Wireless 111

Wired and Dangerous

JANUARY 3, 2017

We believe this year will be remembered in years to come as one in which people in the world of work embraced the spirit of innovative service – consistently providing customers with a unique and unexpected customer experience creation. Thank you for following our innovative service blog. Value – unique is different from value – added.

Innovation 79

Innovation Entertainment System Communication 79

Alida

JUNE 6, 2018

This is especially true in apparel retail, where longtime rivals Nike and Adidas have both recently invested heavily in digital transformation and innovation to stay at the top of their game. This has accelerated the brand’s ability to bring new capabilities to market. Great minds think alike—even fierce competitors.

Apparel 153

Apparel Retail Innovation Entertainment 153

InMoment XI

FEBRUARY 2, 2024

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond.

Hospitality 195

Hospitality Call Center Retail NPS 195

BirdEye

MAY 3, 2023

The choice of the right marketing channel can make or break a campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. Table of contents Understanding marketing channels (what is it?) These marketing communication channels are pivotal in reaching your target audience.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Optimove

NOVEMBER 15, 2022

As ever-increasing numbers of this generation complete higher education and take their first steps into the workforce, mobile marketers without a robust Gen Z-focused strategy won’t make it. In marketing it’s always a good idea to start with the customer and personalize every possible touchpoint. Tip #4: Make it innovative.

Tips 105

Tips Gamification Engagement Marketing 105

Oracle

NOVEMBER 5, 2019

Retail innovation is constantly evolving, from established brands testing new customer experiences to the changing face of service delivery. What retail innovations are on the horizon for 2020? No matter where a retailer’s focused on immediately, the evolving last mile will be a key focus of retail innovation in 2020.

Retail 76

Retail Innovation Self Service Conference 76

AWS Machine Learning

JANUARY 27, 2025

Nova Canvas, a state-of-the-art image generation model, creates professional-grade images from text and image inputs, ideal for applications in advertising, marketing, and entertainment. In his role as Senior Product Manager, Kris helps design and build AWS services to power Media & Entertainment, Gaming, and Spatial Computing.

Video 90

Video Entertainment Sports Examples 90

AWS Machine Learning

OCTOBER 27, 2023

Enterprises are using generative AI specifically to power their marketing efforts through emails, push notifications, and other outbound communication channels. Gartner predicts that “by 2025, 30% of outbound marketing messages from large organizations will be synthetically generated.” Grab the popcorn because you’re in for a treat!

Marketing 105

Marketing Travel e-support Entertainment 105

Vonage

JUNE 5, 2018

If these expectations are not met, especially in highly competitive markets, customers can easily switch to a competitor that is better equipped. In competitive markets especially, conditions change rapidly. The Ritz-Carlton Hotel Company. How Disney approaches customer service.

Self Service 136

Self Service Company Hotels Entertainment 136

C3Centricity

NOVEMBER 4, 2019

Marketing is an old profession. But w ith the advent of digital in the early 80’s, companies began taking a serious look at their marketing strategies. The reasons are many, but the post “Head of Marketing, How Can You Keep Your Job When Most CMOs Are Losing Theirs?” Brand Building. Source: Accenture.

Customer Centricity 179

Customer Centricity Brands Advertising Consumers 179

NetBase

JUNE 5, 2020

The time is ripe to innovate the way movies and TV are seen. In this trend analysis, we’ll share consumer and market intelligence around: Top shows shifting to meet consumer desires for varied experiences in entertainment. 89% of marketers are using social media to advertise. That number is set to increase.

Innovation 73

Innovation Brands Social Media Advertising 73

InMoment XI

JUNE 13, 2024

REPORT InMoment Named a Leader in The Forrester Wave : Text Mining And Analytics Platforms, Q2 2024 Learn how InMoment is pioneering innovative solutions for businesses to extract insights and drive meaningful change from their unstructured text data. Market Research Companies use text mining to analyze consumer opinions and market trends.

Social Media 195

Social Media Analysis Analytics Trends 195

CSM Magazine

JANUARY 9, 2025

The iGaming industry thrives on its ability to offer immersive experiences, seamless gameplay, and unmatched entertainment. In a highly competitive market, exceptional customer support becomes not just a feature but a necessity. However, what sets one platform apart from another often boils down to customer service.

Customer Service 52

Customer Service Entertainment Poor Customer Service Loyalty 52

Alida

OCTOBER 27, 2017

Before acquiring the Marvel and Star Wars universes, Walt Disney had established a long history of obsessing about great guest experiences, so a focus on its bricks-and-mortar presence is nothing new to the entertainment company. In-store inventory innovation secures customer loyalty. Why do customers come to your store?

Retail 154

Retail Examples e-support Entertainment 154

Oracle

FEBRUARY 21, 2018

Oracle is hosting its annual Modern Customer Experience conference April 10 – 12, 2018 in Chicago, with over 250 planned sessions spanning customer experience focus areas like sales, commerce, service, and marketing. 150+ marketing activities. Innovation. Entertainment. 90+ sales activities. • 80+ commerce activities. •

Customer Experience 94

Customer Experience Entertainment Conference Case Study 94

Storyminers

JANUARY 12, 2017

More customers will want more to do (information, entertainment, service, repair, etc.) Mike is the founder of Storyminers, an innovative Atlanta firm that helps retail and other service brands to envision their ideal customer experience and bring it to life. More shopping will happen before people head to the store than ever before.

Trends 171

Trends Customer Experience Wireless Entertainment 171

Currency Alliance

OCTOBER 12, 2020

Today, I am not going to teach you the basics of loyalty marketing. Markets evolve because they are ecosystems. Mankind has an advantage on our planet because of our level of intelligence and ability to innovate fairly quickly. Innovation in markets has been going on for centuries. This is not a beginner’s class.

Loyalty 98

Loyalty Marketing Loyalty Programs Banking 98

Experience Investigators by 360Connext

OCTOBER 1, 2014

They should enlighten, entertain or educate. Our Microinteraction of the Month comes from Stan Phelps of 9INCH Marketing who captured a rather unfortunate microinteraction that might offend customers. These small moments matter. Not disappoint like this one. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Oct 01, 2013.

e-support 274

e-support Social Media Consulting Customers 274

DCX

DECEMBER 3, 2024

Impossible Ideas Made Real To get you in the impossible idea mood, let’s look at a few examples of innovations that broke the rules and set new standards just in our lifetime. Your teams become more collaborative and more creative, and that kind of shared energy is what drives real innovation. Let's get uncomfortable together.

Customer Experience 52

Customer Experience Exercises Transportation Entertainment 52

TechSee

JULY 31, 2019

The market is expected to grow from USD 10.9 As is the case with many military innovations, technology transfer is now benefiting a broad range of industries. An increased need for automation and a growing demand for vision-guided robotics and other industry-specific systems are driving massive adoption of Computer Vision applications.

Self Service 149

Self Service Automotive Healthcare Retail 149

Alida

OCTOBER 23, 2017

Consumer feedback informed numerous aspects of the product’s marketing campaign, including its final packaging, tagline and logo. But Bauer Media, an entertainment network of iconic, multi-platform brands, has figured out a way of doing that. Calculate the opportunity. For us, ROI equals speed,” said Chen.

ROI 153

ROI Customer relationships Insurance Advertising 153

Alida

APRIL 27, 2018

Last week, 120 experience leaders in innovation, insights, customer operations and digital transformation gathered for the Chief Customer Officer Summit at the Park Hyatt Melbourne to discuss the state of customer experience (CX). To improve innovation, double your experiments. Drive insight-led innovation. “In

Chief Customer Officer 133

Chief Customer Officer Customer Experience Leadership Innovation 133

Beyond Philosophy

FEBRUARY 10, 2020

Treating your customers well and giving them what they want is at the heart of every sales manager’s action and marketing department’s message. . Innovation to imitation is down to weeks. New Sales Growth: This area includes increases in sales, market share, or new customer acquisition.

Meeting 172

Meeting Hospitality Return on Investment Telecommunications 172