ECXO

MARCH 31, 2025

Growth, innovation, and a workplace where people feel psychologically safe. Higher levels of innovation and retention. Stoicism: The Power of Emotional Mastery Marcus Aurelius, one of the greatest Stoic philosophers, said: You have power over your mindnot outside events. What happens when we ignore it? 76% more engagement.

Leadership 156

Leadership Innovation Culture Loyalty 156

Joe Rawlinson

NOVEMBER 3, 2024

This is especially beneficial for high-traffic retail stores or promotional events. Take the Next Step In Your Business As your business continues to navigate a complex environment, implementing innovative tech is crucial for staying ahead. This further boosts customer loyalty and encourages repeat purchases.

Innovation 78

Innovation Customer Service Multi-Channel Loyalty Programs 78

eglobalis

MARCH 30, 2025

The goal: a comprehensive analysis of whether these innovations can truly supplant old-school surveys, and what that means for the future of customer experience management. This has pushed the sector to innovate beyond sending out more survey forms. With predictive insights, businesses can personalize the customer journey dynamically.

Survey 326

Survey Banking NPS Effort Score 326

Experience Investigators by 360Connext

NOVEMBER 5, 2024

She’s a judge and mentor for the Harvard Innovation Labs and a professional advisor at the Martin Trust Center for MIT Entrepreneurship. She’s also spent over 10 years as the Idea Strategist for one of only nine legacy-level TEDx events and was named to the Thinkers50 Radar in 2022.

Banking 143

Banking Customer Centricity Culture Communication 143

ECXO

SEPTEMBER 30, 2023

Let’s continue to foster moments of genuine connection, to listen, digest and execute as also to innovate. Embrace change and foster innovation at every level. Don’t miss out on future events that can revolutionize your approach to customer experience. Learn how empathy can drive better customer relationships.

Meeting 296

Meeting Customer Centricity B2C Culture 296

ECXO

JULY 21, 2023

This webinar will discuss the following points and will answer your questions that you can post upfront below on our LinkedIn main event page. How to develop the so-needed emotional connection in your early engagement How to deliver and generate a great experience from the first digital and human interactions.

B2B 120

B2B Video Culture Consulting 120

ECXO

DECEMBER 25, 2024

A company that ignores these expectations risks becoming irrelevant, no matter how competitive its pricing or how innovative its product offerings may be. Heres why this is crucial for sustainable growth: Informed decision-making: Insights gathered from customers can drive innovation, identify opportunities, and uncover inefficiencies.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

AWS Machine Learning

JANUARY 22, 2025

On our SASE management console, the central events page provides a comprehensive view of the events occurring on a specific account. With potentially millions of events over a selected time range, the goal is to refine these events using various filters until a manageable number of relevant events are identified for analysis.

Knowledge Base 110

Knowledge Base User Experience Examples Data 110

InMoment XI

OCTOBER 7, 2024

Google Post Publishing Drive sales with easy publishing from Local Listings Promote your business updates, sales, and events directly on Google through streamlined post publishing. Enhance Understanding: Add comments describing events and observations for specific areas of charts and graphs. Strongest Signals 5.

Competitive Advantage 243

Competitive Advantage Innovation Comparison Roadmap 243

CSM Magazine

NOVEMBER 25, 2024

Read on to know the future innovations in ESLs and how they will benefit businesses. This has brought about innovations such as conversational AI, augmented reality, and robotics, which are now in play in various industries. Compared to traditional paper labels, ESLs are easily updatable because they use LCD technology and e-ink.

Innovation 52

Innovation Retail e-support Comparison 52

AWS Machine Learning

JULY 8, 2024

To elevate the event experience and streamline the management of their global AWS DeepRacer series, Eviden adopted the open source AWS DeepRacer Event Manager (DREM) solution. In this post, we discuss the benefits of DREM and the experience for racers, event staff, and spectators.

Management 125

Management Policies System Technology 125

ECXO

JANUARY 25, 2022

Share this event: If you want to get in touch with Ray Garber, he is on LinkedIn. He has extensive expertise in customer relationship management, customer decisions, and self-learning. He also worked in business process management, customer journey management, and enterprise resource planning.

Customer Relationship Management 296

Customer Relationship Management Innovation Analytics Employee Experience 296

InMoment XI

MARCH 29, 2022

For our Women’s History Month celebrations, our Women of InMoment council took the reins and scheduled events across the globe to get our team involved. Next up on our list of scheduled events was a live fireside chat with Founder and CEO of Motherly , Jill Kozoil. Here’s a quick snapshot of what WHM looks like at InMoment!

Culture 370

Culture Leadership Groups Resources 370

Uniphore

JANUARY 4, 2022

At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Be the first to learn about the latest innovations in automation, conversational AI and emotion intelligence. Who should attend this virtual event and why? Coming Soon.

Contact Center 317

Contact Center Multi-Channel Innovation Customer Retention 317

ECXO

MARCH 10, 2024

The European Customer Experience Organization have monthly practical activities, with C suite, top leaders, practioners, innovators, designers, thought leaders and enterpreneurs. Here’s to celebrating their personalities, inclusion, diversity, and special skills, while hoping for a future of 100% equality!

Connections 374

Connections Leadership Innovation Customer Experience 374

Experience Investigators by 360Connext

AUGUST 6, 2024

Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. Ready for another CX Pulse Check? What would our world look like if businesses prioritized protecting their service workers from abusive customers?

Entertainment 310

Entertainment Culture Consulting Connections 310

AWS Machine Learning

OCTOBER 31, 2024

To dispatch interaction events to the solution deployed in this post, Google Chat sends requests to your API Gateway endpoint. He currently works with public sector customers in France and across EMEA to help them modernize their IT infrastructure and foster innovation by harnessing the power of the AWS Cloud.

Knowledge Base 124

Knowledge Base Interaction Groups Customers 124

ECXO

SEPTEMBER 6, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Embrace change to foster a culture of innovation, adaptability, and customer-focused solutions. Limited Spaces Available!

Customer Experience 227

Customer Experience Data Customer Centricity Culture 227

AWS Machine Learning

JANUARY 22, 2025

The event has the requested information in the content( FlowMultiTurnInputContent ) field. Once I have these details, I can search for available flights for you." } } Because the flow cant continue until more input is received, the flow also emits a FlowCompletionEvent event. I've successfully booked your flight to Paris.

Travel 127

Travel Hotels e-support Examples 127

AWS Machine Learning

MARCH 25, 2025

break for event in graph.stream( {"messages": [("user", user_input)]}, config ): for value in event.values(): if isinstance(value["messages"][-1], BaseMessage): print("Assistant:", value["messages"][-1].content) Conclusion The Session Management APIs in Amazon Bedrock offer a powerful solution for handling state in generative AI applications.

Management 112

Management Healthcare Government Resources 112

ECXO

FEBRUARY 14, 2022

We invite you kindly: Join our open-access community for executives, entrepreneurs, innovators, CX practitioners, decision-makers, experience designers, designers, creative professionals, and influencers: [link]. An open-access community: [link] #CX #CXtransformation #cxo @five9 @ThunderheadONE #experiencedesign #innovation.

Culture 296

Culture Case Study Employee Experience Innovation 296

Experience Investigators by 360Connext

OCTOBER 5, 2021

This leads to innovation and better experiences for customers. . Organize educational events with speakers from both inside and outside the organization focused on customer experience. Challenge attendees to participate in some ways beyond the events.

Customer Journeys 367

Customer Journeys Social Media Contact Center How To 367

AWS Machine Learning

OCTOBER 29, 2024

AWS Lambda is an event-driven compute service that lets you run code for virtually any type of application or backend service without provisioning or managing servers. For integration between services, we use API Gateway as an event trigger for our Lambda function, and DynamoDB as a highly scalable database to store our customer details.

Video 111

Video Sales Analytics Examples 111

AWS Machine Learning

MARCH 18, 2025

By taking advantage of these innovative technologies, healthcare providers can deliver more personalized, efficient, and effective care, ultimately improving patient outcomes and driving progress in the life sciences domain. These insights can include: Potential adverse event detection and reporting.

Healthcare 110

Healthcare Analysis Knowledge Base Report 110

CSM Magazine

OCTOBER 29, 2024

Esports has also followed this trend, evolving from ordinary tournaments into grand events and spectacles. Tournaments in top esports disciplines boast impressive organization, decorations, and even exhibitions, making these events more exciting for fans. AI-powered tools are also starting to influence game development.

Video 105

Video Entertainment Culture Transportation 105

Comm100

DECEMBER 10, 2024

Metric/Event What It Is Why Its Important Daily Active Users (DAU) Unique players engaging daily Tracks daily player engagement and platform activity trends. For instance, you could send them event-based promotions and bonuses through other channels like email, SMS, WhatsApp, Telegram, and more.

Strategy 130

Strategy Multi-Channel Loyalty Social Media 130

AWS Machine Learning

OCTOBER 14, 2024

Test the Lambda function Next, test the Lambda function created by the CloudFormation stack by submitting a test event JSON. Then, choose Test on the top right of the event definition. About the Authors Emmett Goodman is an Applied Scientist at the Amazon Generative AI Innovation Center.

Chatbots 125

Chatbots Healthcare System Connections 125

CSM Magazine

OCTOBER 30, 2024

The event also honored organizations like the Telecommunications and Digital Government Regulatory Authority (TDRA), Virgin Mobile UAE, Nakheel Community Management, NX Digital Technology, and Dubai Holding Community Management for their customer-centric initiatives.

Telecommunications 52

Telecommunications Innovation Customer Service Government 52

Calabrio

JUNE 29, 2020

I believe the work we have done as a collective Calabrio team to create a culture of collaboration, sharing, inclusion and innovation is the foundation of our 2020 Top Workplace ranking. . Of the hundreds of companies invited to enter, Calabrio was ranked 23rd on the midsize company list.

e-support 264

e-support Culture Employee Engagement Innovation 264

BirdEye

SEPTEMBER 20, 2024

The event kicked off with a fireside chat between Dave Lehman, President and COO of Birdeye, and Josh Linkner, Entrepreneur and NYT Bestselling Author. The post Birdeye View 2024: AI innovation at its finest appeared first on Birdeye Customer Experience Management. Watch our free demo to learn more.

Innovation 105

Innovation Social Media Multi-Channel Metrics 105

AWS Machine Learning

DECEMBER 3, 2024

The risk and impact of outages increase during peak usage periods, which vary by industry—from ecommerce sales events to financial quarter-ends or major product launches. David is part of a specialist team that focuses on helping customers learn, innovate, and utilize these highly capable services with their data for their use cases.

Customer Experience 104

Customer Experience Ecommerce Analysis System 104

TechSee

OCTOBER 22, 2024

In the ever-evolving landscape of customer experience (CX), businesses are constantly searching for innovative ways to enhance service operations. In addition to training, it’s important to create a culture of innovation and continuous learning within the organization.

Technology 109

Technology Customer Satisfaction Conference Culture 109

ECXO

JUNE 20, 2023

It can be more important than innovation or market dominance. How does a shared purpose and values help you harness creativity, innovation, skill and commitment? The company is dropping its ‘Sense and Simplicity’ brand promise to better reflect the ‘meaningful innovation’ it sees as its future differentiator.

B2B 367

B2B Brands Innovation Government 367

AWS Machine Learning

DECEMBER 2, 2024

This innovation allows you to scale your models faster, observing up to 56% reduction in latency when scaling a new model copy and up to 30% when adding a model copy on a new instance. This improves the deployment and scaling experience for Triton workloads by eliminating the need to repeatedly download container images during scaling events.

Resources 99

Resources Travel Innovation System 99

AWS Machine Learning

MARCH 19, 2025

Join us as we explore how your organization can leverage this transformative technology to drive innovation and boost employee productivity. To learn more about boosting productivity, building differentiated experiences, and innovating faster with AWS visit the Generative AI on AWS page.

Automotive 106

Automotive Resources Examples Analytics 106