Calabrio

OCTOBER 14, 2019

Nearly 50 customers, including Avant, Pacific Life and Rackspace, are sharing their Calabrio ONE successes and strategies, making this one of the most well-attended and informative C3 events ever. Innovation on Display. And that’s just the beginning.

Conference 33

Conference Connections Strategy Entertainment 33

Customer Bliss

NOVEMBER 15, 2018

When starting out in her role as Vice President and CXO, Samantha spent a lot of time with the sales team at events and quickly learned from them that the Co-op’s products and services weren’t up to par with customer needs. Samantha enlisted the help of her user experience team to put together a comprehensive audit.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

AWS Machine Learning

NOVEMBER 26, 2024

This approach can introduce delays, resulting in less-than-ideal user experiences. Whether it’s prioritizing recall for a chatbot or precision for a query parser, the adjustable similarity feature makes sure that the cache operates at peak efficiency, enhancing the overall user experience. He holds Ph.D.

Healthcare 131

Healthcare Financial Travel Chatbots 131

Alida

JULY 21, 2017

The general approach has been to spend a lot of time trying to get their audiences to do things for them, such as read their stories, come to events and pay for content, rather than listening to what readers want. REI leans on members for product innovation. RELATED RESOURCE: . Aretha Franklin knows it, and so should brands.

Customer relationships 154

Customer relationships Examples Brands Study 154

AWS Machine Learning

DECEMBER 3, 2024

Application failures, slow load times, and service unavailability can lead to user frustration, decreased engagement, and revenue loss. The risk and impact of outages increase during peak usage periods, which vary by industry—from ecommerce sales events to financial quarter-ends or major product launches.

Customer Experience 111

Customer Experience Ecommerce Analysis System 111

Comm100

DECEMBER 10, 2024

Metric/Event What It Is Why Its Important Daily Active Users (DAU) Unique players engaging daily Tracks daily player engagement and platform activity trends. Monthly Active Users (MAU) Unique players engaging monthly Measures the platforms overall popularity and market reach.

Strategy 130

Strategy Multi-Channel Loyalty Social Media 130

Clarivate

DECEMBER 12, 2023

Now, as we continue to innovate and invest in FoundationIP, it’s more powerful than ever. Users can now generate Word forms in seconds instead of minutes or hours, saving valuable time and increasing productivity. It’s a great example of how we’re always looking for ways to improve the user experience.

Innovation 59

Innovation Management Roadmap System 59

GetFeedback

JULY 19, 2019

Your customers are talking about you on social media, in user groups, and at events. Voice of the Customer results should lead to innovation around customer experience. . Other ways to collect unstructured feedback . Your salespeople and customer service agents are talking to customers every day.

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

BirdEye

NOVEMBER 16, 2023

Optimize user experience on mobile and desktop 9. Use virtual reality (VR) to create immersive property experiences 12. Facilitate speed networking events 18. Curate sustainable office space design events 25. Doing this enhances user experience and satisfaction. Be more active on social media 5.

Chatbots 111

Chatbots Social Media Consulting Financial 111

AWS Machine Learning

JULY 15, 2024

It provided an improved user experience with operational efficiency. User experience Enhanced storytelling : Captures the users’ emotions and experiences, now beautifully expressed through captions that are heartfelt. AWS enables us to scale the innovations our customers love most.

Travel 129

Travel e-support Innovation User Experience 129

Circular Edge

APRIL 22, 2020

to modernize and transform their experiences – especially as individuals, companies & industries look to adapt due to the challenges surrounding COVID-19. Capabilities Whitepaper , which is designed to provide JDE users & managers with a holistic overview of all available tools, features & technologies within the 9.2

Resources 52

Resources Innovation Roadmap Self Service 52

AWS Machine Learning

OCTOBER 16, 2024

Generate metadata Now that DPG Media has the transcription of the audio files, they use LLMs through Amazon Bedrock to generate the various categories of metadata (summaries, genre, mood, key events, and so on). This solution can help accelerate audio metadata extraction, create a more engaging user experience, and save time.

Video 121

Video Metrics Multi-Channel System 121

InMoment XI

SEPTEMBER 25, 2024

As the capabilities of NLP continue to expand, it further revolutionizes various industries, enhances user experiences, and opens new avenues for research and innovation. has grown to become a leading active lifestyle brand and endurance event company with more than 2.5 What is Natural Language Processing?

Data 195

Data Social Media Net Promoter Score Analysis 195

BirdEye

NOVEMBER 21, 2023

This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable. Marketing for interior designers involves online marketing strategies like social media marketing, networking, and targeted advertising, and offline approaches like networking and attending events.

Marketing 111

Marketing Social Media Advertising Tips 111

ShepHyken

FEBRUARY 22, 2021

Carole McCluskey: Create Memories That Count by SMG Events. CMSWire) Carole McCluskey’s late grandmother once told her that it was easier to remember the dirty jokes than the clean ones, and that is often the case with customer service, too: The bad experiences are often the most memorable. Here are my top five picks from last week.

Ecommerce 113

Ecommerce Customer Service Customer Centricity Retail 113

ijgolding

OCTOBER 2, 2017

Yes, there will be thousands of professionals on every continent holding events, attending networking meetings, writing blogs, sharing stories, and celebrating successes about the continuing development of the Customer Experience Profession. Of course, CX is radically different from a ‘User Experience’ perspective.

Customer Experience 158

Customer Experience Customer Experience Professionals Customers Customer Centricity 158

Totango

SEPTEMBER 22, 2023

Announced during our flagship event, Totango Live! We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth. Shawn White, Sr.

Multi-Channel 117

Multi-Channel Customer Success Omni-Channel Software 117

AWS Machine Learning

AUGUST 2, 2024

Company earnings calls are crucial events that provide transparency into a company’s financial health and prospects. Companies often release information about new products, cutting-edge technology, mergers and acquisitions, and investments in new market themes and trends during these events. Amazon Earnings call transcript for Q1 2021.

Financial 135

Financial Comparison Metrics Training 135

Talkdesk

AUGUST 28, 2017

Our Kickoff “Designing Your Intelligent Contact Center” event in Chicago was a huge success and a lot of fun! Nate Peace of Spothero shared powerful insights on a more holistic approach to creating the best customer experience. It starts with designing your product to have the best end user experience possible.

Contact Center 51

Contact Center Hotels Contact Center Software Customer Journeys 51

ShepHyken

NOVEMBER 1, 2019

The Tactical B2B Customer Journey Map: This mapping technique is used to map a specific event (pain-points) in the customer journey. With enterprises diverting their funds towards customer experience innovation, mapping a user’s journey can help businesses discover important pain points and bottlenecks. Conclusion.

Customer Journeys 90

Customer Journeys Customer Experience How To Touchpoint 90

AWS Machine Learning

NOVEMBER 26, 2023

While generative AI can quickly create content, it alone is not enough to provide higher degree of personalization to adapt to the ever-changing and nuanced preferences of individual users. Many companies are actively seeking solutions to enhance user experience using Amazon Personalize and generative AI.

Customer Experience 131

Customer Experience Sports Travel User Experience 131

Gainsight

JUNE 10, 2021

August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote. Gainsight product leadership took to the stage to unveil new Gainsight innovations that will supercharge the way you deliver outcomes along the customer journey.

Innovation 52

Innovation Customer Journeys Chief Customer Officer NPS 52

AWS Machine Learning

NOVEMBER 21, 2024

Today, we’re excited to share the journey of the VW —an innovator in the automotive industry and Europe’s largest car maker—to enhance knowledge management by using generative AI , Amazon Bedrock , and Amazon Kendra to devise a solution based on Retrieval Augmented Generation (RAG) that makes internal information more easily accessible by its users.

Management 81

Management e-support System Innovation 81

AWS Machine Learning

DECEMBER 10, 2024

This integration allows employees to manage their time off requests seamlessly in Amazon Q Business without having to switch between different applications, improving productivity and user experience. The following screenshot shows all the plugins available for end-user. Najih is a Senior Software Engineer at AWS Q Business.

CRM 107

CRM System Customer Relationship Management Examples 107

Lumoa

DECEMBER 15, 2022

Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. It’s a strategy that many companies have used for years to understand and prioritize customer needs.

Voice of Customer 221

Voice of Customer Analytics Social Media How To 221

AWS Machine Learning

SEPTEMBER 13, 2024

However, transmitting large multimedia files with every request to a model inference endpoint can significantly impact the response times and latency, leading to an unsatisfactory user experience. This is particularly valuable when you want to use large data payloads or need seamless interactive experiences.

Travel 96

Travel Chatbots User Experience Software 96

Alida

OCTOBER 18, 2018

Our flagship customer intelligence event in London was a great opportunity to discuss the latest innovations and product updates in the industry, the constantly evolving expectations of today’s consumer, and how to deliver a superior customer experience in 2018. Insight needs to be fast.

How To 113

How To Groups Customers Advertising 113

Customer Bliss

MARCH 30, 2017

A look inside the Wendy’s customer experience lab outside of Columbus, OH. When Wendy’s did their customer experience lab, they staffed it with engineers, customer experience professionals, and user experience professionals. The yin and yang of customer experience labs. Their iOS and Android app.

Customer Experience 100

Customer Experience Banking Net Promoter Score Call Center 100

CSM Magazine

FEBRUARY 13, 2024

From the excitement of live betting to the convenience of a user-friendly mobile app, Mostbet caters to both seasoned bettors and newcomers alike. This platform has meticulously crafted its features to ensure an optimal user experience, blending traditional betting with the innovation of online access.

Sports 52

Sports User Experience Innovation Engagement 52

ClearAction

MAY 29, 2016

How Marketers Think of Customer Experience. Marketing professionals think of customer experience in terms of their deliverables: the user experience of websites, campaigns, events, research, content, social media, and so forth. It all depends on motives and perspective.

Marketing 97

Marketing Customer Experience Chief Customer Officer Social Media 97

AWS Machine Learning

AUGUST 3, 2023

The first is the NYC Yellow Taxi Trip dataset ; the second is the eCommerce behavior data about retails events related to products and users. We encourage you to experience the improvements yourself. We welcome your feedback as we continuously work on performance optimizations to improve the user experience.

Training 95

Training Data Entertainment Ecommerce 95

AWS Machine Learning

APRIL 23, 2024

Embracing these principles is critical for organizations seeking to use the power of generative AI and drive innovation. By treating your entire workload as code, you can automate processes, create consistent responses to events, and ultimately reduce human errors.

Knowledge Base 133

Knowledge Base Policies Resources Guidelines 133

Centercode

JUNE 12, 2023

The event brings together designers, engineers, developers, and product managers to discuss innovations in enterprise software user experience. This year’s event will focus on four themes: […]

User Experience 52

User Experience Innovation Software Management 52

Forrester's Customer Insights

OCTOBER 27, 2024

Last week, I attended Basware’s annual customer event in Lisbon. The event focused on sharing the latest product and strategy updates with customers and gathering their feedback on products and user experiences. A recurring theme was Basware’s customer-centric innovation.

Customer Centricity 26

Customer Centricity Analytics User Experience Innovation 26

CSM Magazine

SEPTEMBER 25, 2023

Recognising this, Sabio recently hosted its AI & Automation CX Community Day, shedding light on the innovative applications of AI in the realm of customer experience. Targeted at organisations venturing into AI within their customer service departments, the event was an amalgamation of insights, experiences, and future predictions.

Virtual Agent 59

Virtual Agent Customer Service Innovation Groups 59

AWS Machine Learning

AUGUST 26, 2024

We used Amazon CloudWatch to build a dashboard to capture the metrics, including the number of API invocations (number of ASL avatar videos generated), average response time to create the video, and error metrics, to create a good user experience by tracking if there is a failure and alerting the DevOps team appropriately.

Video 128

Video Resources Communication Metrics 128

AWS Machine Learning

JUNE 25, 2024

Hallucinated content – Your end-user might enquire about certain events and not realize that naïve LLM applications may make up facts (hallucinate). Latency evaluation Depending on the implementation strategy for the guardrails, the user experience could be impacted significantly.

Chatbots 134

Chatbots Examples Metrics Policies 134