Comm100

DECEMBER 10, 2024

Metric/Event What It Is Why Its Important Daily Active Users (DAU) Unique players engaging daily Tracks daily player engagement and platform activity trends. Customer Lifetime Value (CLV) Total revenue generated by a player Guides long-term marketing and retention decisions to maximize ROI.

Strategy 130

Strategy Multi-Channel Loyalty Social Media 130

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! If you couldn’t attend the event, fear not! That means capturing insights from every touchpoint and channel.

Customer Experience 195

Customer Experience ROI Return on Investment Financial 195

GetFeedback

SEPTEMBER 20, 2019

CSAT is used to measure the customer satisfaction of a specific interaction or event. Measure your Customer Satisfaction Score (CSAT) and its ROI with our interactive calculator. CSAT and CES are touchpoint surveys. Touchpoint surveys should be as short as possible to maximize the response rate. Free CSAT Calculator.

NPS 278

NPS Metrics Effort Score Net Promoter Score 278

InMoment XI

NOVEMBER 15, 2023

What is the ROI of Customer Experience Analytics? Understanding the Return on Investment (ROI) of customer experience analytics is crucial for businesses aiming to justify their investments in this strategic initiative. Most organizations struggle proving ROI with their CX programs.

Analytics 243

Analytics Customer Experience e-support Net Promoter Score 243

CloudCherry

MARCH 15, 2018

And to stay in sync, you need to listen to customers across multiple touchpoints. It’s mostly the end outcome of an accumulation of events where the customer feels unhappy with your services. Map customer retention strategies costs with the expected ROI to effectively prioritize investments. Don’t just be open to feedback.

Wireless 210

Wireless Customer Retention Call Center Advertising 210

BlueOcean

JULY 16, 2019

One that can wow your customers while simultaneously delivering an unparalleled ROI? Sports, music, movies, and even current events – these cultural touchpoints are shared across the US and Canada. Looking for an onshore contact center partner? Your answer may just lie to the friendly north. Your dollar will stretch further.

Contact Center 174

Contact Center Sports Culture ROI 174

Experience Investigators by 360Connext

FEBRUARY 9, 2021

The Three Areas of ROI. Programs to invite customers into the organization more, like Customer Advisory Boards, customer accessibility labs, or inviting customers into meetings or events. More Types of Customer Experience ROI. That sounds like a tremendous ROI to me. Let’s investigate each of these ideas further.

Customer Experience 261

Customer Experience Net Promoter Score Effort Score Culture 261

Lumoa

JANUARY 2, 2023

TNPS gathers touchpoint-specific data to give you an overview of the strengths and weaknesses within your business.”. Event-specific Surveys : Event-specific Transactional NPS surveys are sent out after an event has taken place, such as a conference or trade show.

Net Promoter Score 195

Net Promoter Score NPS Effort Score Survey 195

Totango

NOVEMBER 19, 2019

Enterprises invest time and money delivering value to customers, and ROI returns often come in the form of recurring revenue from renewals and upsells. ROI is now an outcome of the customer experience, and the best way to boost customer success ROI is to streamline those efforts using targeted best practices. . Customer Success.

ROI 64

ROI Customer Success How To Customer Centricity 64

inQuba

JANUARY 12, 2025

The ROI definitely flowed from Jobs masterful marketing capabilities. There is a merit in the argument that in the past, marketing needed genius combined with blockbuster events which leads to incredible profits. The title of this newsletter will no doubt invoke a reaction from two groups.

ROI 52

ROI Marketing Multi-Channel Customer Journeys 52

Grade.us

APRIL 17, 2018

It's demonstrating the ROI of online review management. Ignoring the ROI of online review management means you'll lose. When it comes to demonstrating the ROI of online review management, you can make a case for the obvious. How exactly do you go about determining or proving the ROI of online review management services?

ROI 55

ROI Management How To Touchpoint 55

SurveySensum

OCTOBER 31, 2024

This shows that investing in creating an engaging and long-lasting relationship with customers via digital channels will help you increase the ROI of your efforts and increase the loyalty of the customers you already have. So, from an ROI perspective, it’s the best channel to invest in, right? Let’s discover.

Customer Engagement 52

Customer Engagement Engagement Social Media ROI 52

InMoment XI

FEBRUARY 29, 2024

Often referred to as NAP High-quality images and videos to your Google Business Profile Local content that caters towards local interests, events, and news Positive sentiments in customer reviews While this is not an exhaustive list, this gives you an idea of some of the most important local SEO ranking factors.

Tips 195

Tips Strategy Case Study Social Media 195

Beyond Philosophy

DECEMBER 16, 2021

I heard an excellent success story about the digital transformation of a formerly analog experience at a recent CX Network Live event. To register for the next CX Network Live event, please click here. To register for the next CX Network Live event, please click here. Want to know more? Click here to register today. .

ROI 78

ROI How To Sales Leadership 78

InMoment XI

JULY 1, 2024

From a cost and ROI perspective, the impact and benefits of predictive analytics in customer experience management cannot be ignored. Put simply: it involves analyzing current and historical data to make predictions about future events or trends. It’s an opportunity that your company can capitalize on today.

Analytics 195

Analytics Data Effort Score Social Media 195

Comm100

JANUARY 11, 2023

Without automation facilitating regular touchpoints throughout the customer journey, both customers and organizations benefit. Lower service costs and substantial ROI. For other industries, a taskbot can be used to gather registrations for events. A better experience for customers.

Customer Service 245

Customer Service Self Service Chatbots Return on Investment 245

ReviewTrackers

MAY 8, 2017

Customer experience (CX) — defined as “the cumulative impact of all interactions and experiences between your business and the customer, at every touchpoint across the entire customer journey, and viewed entirely from your customer’s perspective” — has become one of today’s most important business benchmarks. 20:20 Customer Experience Summit.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

InMoment XI

MARCH 25, 2024

From a cost and ROI perspective, the impact and benefits of predictive analytics in customer experience management cannot be ignored. Put simply: it involves analyzing current and historical data to make predictions about future events or trends. It’s an opportunity that your company can capitalize on today.

Analytics 195

Analytics Examples Customer Experience Effort Score 195

ShepHyken

OCTOBER 16, 2017

My Comment: Zendesk recently had a Customer Experience Council event. The author of this article, Elyse Simek, has done us a great service and written up a robust recap of some of the top concepts discussed at the event. The Elusive ROI of Customer Experience by Annette Franz. What’s the ROI?

Customer Service 78

Customer Service ROI Retail Touchpoint 78

Education Services Group

MAY 12, 2021

I must say, TSIA Interact Spring 2021 event was quite possibly one of the most engaging and insightful virtual events I’ve attended in the CS industry in my career thus far! Developing a Dynamic Engagement framework can be associated with the following overarching areas: outcome, experience, ROI, engagement, and validation.

Interaction 98

Interaction Customer Journeys Touchpoint Customer Success 98

Pointillist

SEPTEMBER 10, 2020

In this post, I’ll discuss how organizations are using customer journey orchestration to improve personalization decisions across all channels and touchpoints, enhance CX and achieve their business goals. Process mining provides analysts and managers with an easy way to analyze event logs within enterprise transaction systems.

Customer Journeys 128

Customer Journeys Touchpoint Net Promoter Score Customers 128

Totango

FEBRUARY 28, 2020

At the same time, an effective engagement strategy incorporates much more than 1:1 touchpoints, and considers engagements such as 1:many opportunities, including communities, events, advocacy, and learning. That’s for 1:1 touchpoints. What is a Customer Engagement Strategy? Software that Strengthens Customer Engagement Strategy.

Customer Engagement 93

Customer Engagement Engagement Strategy Touchpoint 93

Totango

NOVEMBER 19, 2019

Enterprises invest time and money delivering value to customers, and ROI returns often come in the form of recurring revenue from renewals and upsells. ROI is now an outcome of the customer experience, and the best way to boost customer success ROI is to streamline those efforts using targeted best practices. . Customer Success.

ROI 48

ROI Customer Success How To Customer Centricity 48

NICE inContact

AUGUST 25, 2016

Contact centers must swiftly on-board new capabilities and channels – a daunting task that makes rapid ROI prohibitive with the traditional contact center technology approach. SpiceCSM also allows you to automate processes that are high-volume and have multiple application touchpoints.

Customer Engagement 121

Customer Engagement Connections Engagement Contact Center 121

BirdEye

MARCH 6, 2025

Whether someone is searching for your services on Google, checking your reviews, or engaging with your social media posts, every digital touchpoint contributes to your brands visibility. Use Google Posts to share promotions, updates, and events. Facebook Community-building, events, and brand storytelling.

Tips 85

Tips Tools Social Media Multi-Channel 85

inQuba

MAY 23, 2022

To measure ROI and the impact of strategies, and fine-tune to further optimize. More than ever, customers interact with organizations on journeys that cut across touchpoints, often managed by different functions. have reported that more than half of customer interactions happen during multi-event, multi-channel journeys 3.

Customer Journeys 98

Customer Journeys Omni-Channel Management Multi-Channel 98

DemandJump

NOVEMBER 4, 2020

Each event is saved and transmitted to marketers to analyze the success of their campaigns on a user-by-user basis. Understand Mobile Audiences to Enhance Interactions and Improve ROI. This may be unique to the app itself, or could be something like a Google Play account, Facebook login, or Apple ID.

Multi-Channel 98

Multi-Channel Advertising Guidelines Social Media 98

BirdEye

JANUARY 24, 2025

Here are nine strategies to drive more social media reviews that require your time and genuine effort, but yield excellent ROI in the long term: 1. Reviews often stem from specific touchpoints where customers feel most engaged. Mapping these touchpoints and optimizing them for review requests ensures a natural flow.

Social Media 52

Social Media Loyalty Feedback Customer Journeys 52

BlueOcean

DECEMBER 13, 2022

Returning to the example of Nordstrom’s Nordy Club, rewards include free alterations, lifestyle workshops, style events, and more—great examples of how a brand is going deeper to offer more than just points-based discounts. Furthermore, this personalization should be happening at every member touchpoint—but that’s not often the case.

Loyalty Programs 177

Loyalty Programs Loyalty Rewards Programs Social Media 177

Upstream Works

MARCH 21, 2019

In the event that we do need to interact with a business, having multiple options for engagement definitely helps. If an organization is to stand out and make an impact in today’s busy and fickle customer landscape, it needs to make customer engagement as effortless as possible.

Customer Experience Management 92

Customer Experience Management Self Service Strategy Customer Experience 92

TechSee

FEBRUARY 19, 2019

As the biggest mobile trade show of the year, MWC Barcelona 2019 is an event not to be missed. End users receive visual guidance through their mobile screens in either assisted service or self-service modes, across every touchpoint, including unboxing, operational guidance, troubleshooting and billing. Hall Upper Walkway Stand 2UP.34.

Self Service 95

Self Service Innovation Telecommunications Social Media 95

BirdEye

MAY 3, 2023

You can leverage social media to: Share educational content with your audience Promote brand identity and build a loyal following Interact with your customers Build online communities Boost visibility for your brand’s upcoming product launches, events, discount campaigns, and more.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Optimove

FEBRUARY 12, 2025

Year-round: Engage with ad-hoc campaigns tied to special events like birthdays or early bird promotions. Regular, relevant touchpoints through email, SMS, or social media updates help brands stay in the spotlight, deepen customer relationships, and encourage future purchases. Learn more about automated customer retention here. #6.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

ECXO

APRIL 13, 2023

Article source at Eglobalis: here : Here you can participate in our next event: Only 45 places available now on Zoom – Building a CX Driven B2B Operating Model by Eytan Hattem, Chief Customer Officer at Prodware. Would you like to become part of the open-access CX Professional Business Network?

Culture 156

Culture Customer Experience B2B B2C 156

Totango

AUGUST 21, 2020

SC: We defined a customer lifecycle journey and map with associated engagement touchpoints. For example our Preferred Success Model, there are specific delivery items a CSM needs to declare as delivered, some of this accomplished through touchpoints and tasks, but also some basic attributes specific to the delivery. What data is used?

Customer Success 117

Customer Success Innovation NPS Touchpoint 117

ClientSuccess

JANUARY 11, 2023

Focus on customer retention and long-term ROI. By following the Golden Rule at every touchpoint, you can help ensure that customers are getting maximum value from their significant investment in your business. Teach customers about your product or service and invite them to participate in educational events.

Customer Success 80

Customer Success eBook Loyalty Conference 80

Pointillist

MAY 23, 2018

Forrester defines customer journey analytics is “an analytics practice that combines quantitative and qualitative data to analyze customer behaviors and motivations across touchpoints and over time to optimize customer interactions and predict future behavior.”. Uncover behavioral segments.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90