eglobalis
MARCH 18, 2025
For example, a corporate client negotiating a substantial contract prefers direct communication with a knowledgeable human representative to address specific concerns and build rapport. Building Long-Term Relationships Establishing and maintaining long-term customer relationships often relies on human interaction.
eglobalis
NOVEMBER 26, 2024
In the high-stakes world of Business-to-Business (B2B) interactions, where relationships are complex and operational impact is significant, failing to operationalize empathy is not just a missed opportunity; it’s a liability. Develop Localized Playbooks: Create region-specific guidelines for client interactions.
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eglobalis
NOVEMBER 3, 2024
Originally posted at [link] Introduction In the realm of business-to-business (B2B) interactions, customer experience (CX) is often approached through standardized frameworks and prescriptive methodologies, frequently rooted in models from major industry analysts like Gartner, Forrester, and others.
eglobalis
OCTOBER 30, 2024
A satisfied and engaged workforce translates to better customer interactions, as happy employees are more likely to provide excellent customer service and foster positive customer relationships. Enhanced employee well-being and engagement lead to more positive interactions with customers, improving overall customer experience and loyalty.
Speaker: Brian Morin, CMO, Mark Landry, VP Product, Marilyn Cassedy, Director of Customer Success, SmartAction
Having a keen awareness of where or how AI fits in your contact center for a great CX and ROI begins with understanding how to broadly classify your interactions. In this webinar, you will learn: How to categorize interactions for AI applicability. Real-world examples from 6 leading companies.
InMoment XI
MAY 31, 2022
The goal of journey mapping is to gain a deeper understanding of your customer, how they interact with your brand, and how each interaction affects your relationship. Example of a segmented journey map. How and when does your customer interact with your brand, your product, your team? Define Customer Segments.
ECXO
MARCH 11, 2025
Customer expectations are changing Todays B2B customers expect seamless interactions, self-service options, and personalized service just like in B2C. Example: If your companys business strategy is to expand into new markets , your CX vision might focus on creating a seamless onboarding experience for new customers in different geographies.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
In this webinar, Brian and Aarde will: Identify telephony interactions and volumes that meet thresholds for change. Share examples of state-of-the-art conversational AI in action. Also joining is SmartAction, who manages the AI-powered CX for more than 100 brands. Discuss DIY platforms versus managed services – which is right for me?
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation.
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Learning objectives: Review and pinpoint challenges in your CX strategy Learn how SaaS products are changing CX and UX Recognize and personalize your customers' needs and preferences Setting your DCX goals Best practices for implementing a customer-centric digital strategy and ensuring seamless interactions across channels The role of conversational (..)
Speaker: Bryan Horn, Founder, CS Solutions
Examples of both HORRIBLE and FANTASTIC customer interactions. Specifically, Bryan will discuss: Why a culture of accountability is key: everyone in your organization is responsible for providing a great customer experience, not just the front line employees. The humanity of customer experience.
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